Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12202523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great sound, average build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, good noise canceling, and pretty comfortable even with glasses. Have had product for about a year and the headband material is starting to split, but still comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan thank you for sharing your feedback. We're happy to hear that you like the sound and comfortable to use. Thank you again for choosing Sony. Erin
- Pros mentioned:Sound quality
Bad design, brittle headband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this almost exactly 6 months to the day and the THIN part of the headband snapped in my hands as i was putting the headphones on... just ridiculously bad design. now they want me to pay $100 just to fix it... so pretty much the unit ends up being $400... absolutely worthless other design issues There's no way to quickly turn on and turn off the touch controls, so if it's raining and you put a hoodie on it will continuously trigger the touch controls and will shuffle everything around similar to the above issue is the direction that the pads rotate; the pad rotate so that the touch controls are against your body, meaning the touch controls would get triggered randomly when your moving around! this also means the hard part of the pads are again your clavicle, which kinda hurts when you're moving around, or running. Positives Good sounds quality Good noise canceling feature, but not as good as the WH-1000XM4, in my opinion Honestly if you're looking into getting sony headphones, i would just the WH-1000XM4. but i wouldn't really bother getting any other sony products for myself.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RoquetR,
Thank you for considering Sony products.
We regret the issues you have experienced with your WH1000XM5 headphones. The premature headband breakage, along with the concerns regarding the touch controls and ear pad design, is understandably disappointing. We recognize the inconvenience this has caused.
Your detailed feedback on the design and functionality is highly valued and will be promptly shared with the relevant team for assessment and ongoing product enhancement. We also appreciate your comments on the audio quality and noise-cancellation features, even with your preference for the previous model. Please be assured that your input will assist us as we continue to strive for improvements.
Best regards,
-Fred
- Pros mentioned:Sound quality
Any Genre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was torn between this and a competitor product, after a demo of both - this is hands down one of the best products on the market. I listen to everything from EDM, Rap and Metal and it sounds amazing for all genres. I wish they were water resistant but I found some sweat covers online that work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones deliver amazing sound across all your favorite genres, from EDM to Metal. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Great sound but…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. If you get them with a discount is way worth it. However, be careful! This model is pretty susceptible to break from the hinges, and it is pretty expensive to repair!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and experience with the WH-1000XM5 headphones, JosueF!
We are absolutely delighted to hear that you find the sound quality amazing! Delivering an immersive and rich audio experience is a key priority for us, and your enjoyment of the sound is a great compliment to our engineering team. We also appreciate you noting that receiving them at a discount makes them an even greater value!
We also appreciate you raising the concern regarding the hinges and the cost of repair. We take all customer feedback regarding product durability seriously. We strive to design our products to be both lightweight and resilient for daily use and travel, and we want to assure you that we are always evaluating our materials and construction processes.
Thank you again for your valuable review and for choosing Sony for your listening needs.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Wf - 1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio. Being able to switch from noise cancelation to ambient sound has been great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mona123!
Thanks so much for taking the time to share your feedback on the WH-1000XM5 headphones.
It is truly wonderful to know that you are happy with the sound and that the noise canceling and ambient sound features are working so well for you.
We designed the WH-1000XM5 with fantastic features like the Integrated Processor V1 for crystal-clear calls and Adaptive Sound Control which learns where you are and what you're doing to adjust the sound settings automatically.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Review for headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was average because they sound good but they slip off your head to easy and it’s relatively annoying can’t even do hardcore exercises nor running without them falling off or slipping. But other than that they sound good. Also they turn my music off with any small movement or wind/ water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroO,
We appreciate your feedback on the WH-1000XM5 and understand the frustration with the fit during high-impact activities; since these are designed primarily for high-fidelity listening rather than sports, they lack the grip and water resistance needed for workouts. Regarding the audio cutting out, this is likely the Speak-to-Chat or touch sensor reacting to movement or wind, both of which can be easily disabled in the Sony | Headphones Connect app to ensure your music stays on.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Awesome Headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great rich crisp sound with Bass! Its like Surround Sound ! A *** "MUST" *** Buy!! In fact, it's a "Best Buy"!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LloydE,
That's absolutely wonderful to hear! We are thrilled that you love the rich, crisp sound and the powerful Bass on your WH-1000XM5 headphones, making your listening experience feel like surround sound. Enjoy your "Must Buy" headset!
Thanks for choosing Sony.
Best regards, Eliab
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound pretty low volume bass but at high volume kinda clips but could be keeping the driver safe for long term use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JisselR,
It is most rewarding to hear your thoughts on the audio performance of your WH-1000XM5 headphones. You actually made an excellent point regarding the volume and bass management, our acoustic engineers design our headphones with smart internal tuning to prevent distortion and protect the high-quality drivers, ensuring you get pristine sound and long-term durability for years to come.
Thank you for trusting Sony to deliver your daily soundtrack.
Regards,
Dominick
Amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product walks the walk and talks the talk along the with app and eq customization,I think it’s stands over Apple and bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRYANH!
Thank you so much for the fantastic review! We are pleased to learn that you are loving your WH-1000XM5 and how it handles both your music and calls.
We designed the WH-1000XM5 to give you top tier active noise cancellation and crisp call clarity. With the app, you can easily tweak the EQ to fit your exact taste. Plus, you get an all day battery and super soft, comfy pads for hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Awesome headphones, easy to use sound mix app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these over the Apple Airpod Pro Max, even as a heavy Apple product user. I was torn between the MX5’s and Apple Pro Max. Watched several reviews from audiophiles and they all pointed towards the MX4’s and MX5’s for sound quality. Their recommendations did not let me down, these sound amazing. While Apples headphones sound great, the constant power drain on the Max’s is a no go. Having to recharge every few days without even using them was a terrible design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vomi, We're glad to hear that you chose these WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Boom headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every beat is different and clearly identified with this, Sony is best always
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, AjayM!
We are absolutely delighted to hear that you are enjoying the audio precision of your WH-1000XM5 headphones, noting that "Every beat is different and clearly identified." Delivering that exceptional clarity and detail in the soundscape is a core priority for us.
Thank you for trusting Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
These will not fail you
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the last two years these have been my go to and still look brand new. Yea they do stink after gym workouts but are much easier to freshen up than other headphone brands. The sound quality is top notch and noise cancellation does not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .We want to thank you so much for taking the time to give us your opinion about our Wh-1000XM5 model!. They typically maintain a good appearance if handled with care. They do look great though!. We've got users that find satisfactory audio experience for gaming, music, and streaming movies. This motivate us to keep the best quality possible on all of our products. Thanks for choosing Sony. -Milton
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is amazing! sound quality also amazing. all in all amazing! Worth every $.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi annnnyx, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Please fix the cheap hinges
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, tired of the cheap hinges this is my 3rd pair absolutely love the sound and noise cancelation but they break way to easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarenP,
Thank you for sharing your experience with the WH-1000XM5 headphones. We are truly sorry to hear about the repeated issues with the hinges breaking. We understand how frustrating it must be to have your headphones break, especially when you rely on them for their sound quality and noise cancellation.
Regarding the warranty, we want to clarify that it covers defects in materials or workmanship during normal use for one year. Unfortunately, physical damage like broken hinges caused by accidental mishandling is not covered. After a thorough review, our team found the problem to be hardware-related and outside the scope for a replacement under this policy.
To assist you further, we recommend reaching out to Encompass for repair options that are often more affordable. They may be able to help fix your headphones at a reasonable cost. You can find repair details for your WH-1000XM5 here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for considering Sony products. We truly regret the inconvenience this has caused and appreciate your loyalty.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Regards, Erin
- Pros mentioned:Comfort, Sound quality
Pricey but good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset. Comfortable, multi-hook up options, only thing bad is the price. Noise cancelling is great with this headset
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Richtofensta! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Good headphones buggy software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware and comfortable. Some issues with software where audio disappears on mic activation whether you are on a call activating sir or etc. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PranayA! Thanks for taking the time to share your review of the WH-1000XM5 headphones.
We are delighted to hear that you're finding the hardware and comfort of the headphones to be a good experience.
Your feedback on the audio disappearing when the mic activates; whether for a call or using a voice assistant like Siri, is important and we appreciate you bringing it to our attention.
Here are a couple of things you can try to resolve the audio drop-out:
1) The first step is always to make sure your headphones have the latest firmware. Connect your WH-1000XM5 to the Sony | Sound Connect app on your phone. If an update is available, install it.
2) Try resetting the headphones to their factory defaults. You can find the full instructions for this here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If needed, please don't hesitate to reach out to our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony headphones and for letting us know about this issue.
Best regards,
Estefany
- Pros mentioned:Sound quality
Best music listening
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good and best product for listening music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, EmanuelM!
We are delighted to hear that you find the WH-1000XM5 headphones to be the best product for listening to music and that the sound is really good! Delivering outstanding audio quality that allows you to truly connect with your music is what these headphones are all about.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony products, had the MX-4’s and decided to upgrade after two years of those. The service department was wonderfully helpful in this upgrade. The headphones themselves have been redesigned and have both better controls and ear muff joints that seem alot more reinforced from the previous edition. The noise canceling is second to none especially in my loud working environment, I wouldn’t survive without them. Looking forward to the MX-6’s in a few years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderT We appreciate your being one of our long-time valued customer. We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin