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Customer reviews

Rating 4.6 out of 5 stars with 6238 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 6,238 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and perfect for the gym! never let me down

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinP, Great! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great source of music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our granddaughter and she loves it. Great sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertC,

      We're so happy to hear that your granddaughter is loving her new WH-1000XM5 headphones and that she's enjoying the great sound quality. We appreciate you choosing Sony to bring her joy!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset I have owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confortable easy to connect and the noise cancelation is very useful. Awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ma01, We're glad that you like the noise canceling function, comfort, and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones. More comfortable and I think better sound and noise canceling than Beats. Perfect on a flight!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buddywuppers, Excellent! We're pleased to hear that you are enjoying the comfort, sound, and noise canceling function. Our XM5 is perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, super light . Was debating between this and the max but I’m glad I chose this ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlancaH Awesome! We're glad that that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great and it comfortably and the sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Junior, Amazing! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones. The calls are clear and they block out background noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaD!
      It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Love the bass. Sound cancellation is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hikikomori, Awesome! We're glad that you like the audio quality and noise canceling function. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    !!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise canceling! They fit nice and snug as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasmineH, Awesome! We're glad that you like the sound, noise canceling, and fit. Thank you for choosing Sony Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headphones but pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable over the ears. The speakers sit over my entire ear which makes them more comfortable at the same time cancels sound well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoTexSmoker We're glad that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is top of the line with the most comfortable fit in a headphone I've ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamonC,

      Very nice! We appreciate the 5-star rating and we're happy to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and so is the bass. Very comfortable but I would prefer buttons over touch pad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sound Thank you for writing your review. We're glad that you like the audio quality of the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and sound cancellation and the best battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelH, We're glad to hear that you are enjoying the audio quality, noise canceling, and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had, excellent noise cancellation and sounds quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuliannaM,

      Thanks for the fantastic review—We're truly heartened hearing that you consider the WH-1000XM5 headphones the best you've ever owned!

      We appreciate your comments on the excellent noise cancellation and sound quality, as these are the core features we focused on with this model. And we can't be happier to know you're enjoying the amazing sound quality they deliver!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear for long periods of time. Sound great and noise cancelling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryK, We're glad to hear that you are enjoying the sound and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Didn’t know they would be so GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for when on the plane so I can use noise cancellation and with bluetooth, however the sound is go great I use these now for when walking! LOVE THEM. (I also got a bluetooth transmitter so I can be wireless when watching a movie on the plane’screen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuycustomer, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great amazing sound quality and so comfortable definetly worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emiliano, Amazing! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sounds great

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the soft fit, the cushions and the sound of thr headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicoleBuys Great! We're glad that you like the fit and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Pair of Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the best pair of headphones I've ever owned. The audio quality is incredible and the call quality is quite impressive too according to my colleagues who've noticed. I love the feature that connects to multiple devices and is able to switch between the two. The noise cancelling is very impressive and make these an all around great everyday pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonah, Awesome! We're thrilled to hear that you are enjoying the audio, call quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise reduction. Very comfortable on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greeneyemic, Amazing! We're delighted to hear that you are enjoying the sound, noise canceling, and comfortable on the ears. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin Sony_US