Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12202523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the product the noice cancellation is amazing Crazy sound quality and its totally worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrinivasV, Great! We're glad that you are enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Pleasantly Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very happy with these Sony Headphones. It does way more than I knew!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louis122757,
We are thrilled to hear that you are very happy with your silver WH-1000XM5 headphones and that they are exceeding your expectations! It is wonderful to know you're discovering all the "hidden" smarts we packed into them, like Speak-to-Chat, which automatically pauses your music when you start talking, and Adaptive Sound Control, which adjusts the noise canceling based on your surroundings. We designed these to be much more than just a pair of headphones, and we’re so glad you’re enjoying that premium, feature-rich experience. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best you can get straight from box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best lounging or flying headphones you can get, no complaints but the Sony headphone app could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andrew, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. I got them on a whim and am so pleased. The noise cancellation is the best when using it in the city.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitziNS, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best version yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over the ear feeling and high quality noise canceling. I had the previous two models and would say that this is an improvement!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Xm5’s
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound way better than my beats and the noise cancellation is definitely the best in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GriseldaL, Perfect! We're so glad to hear that you appreciate the top notch noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best in class for ANC and comfort.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to ANC it's more of like a intelligent ANC because it adopts to the environment pretty good especially in flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasheerahamedS Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than Bose!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, quality, and noise cancelling features; lots of sensors; outstanding ratings on comparison websites; way better than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartyB,
You definitely made the right choice! Your satisfaction with the amazing sound quality, noise canceling function, and touch sensor controls is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best audition from headphones. This is my first time not buying apple headphones, and I will never go back since this is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i never one of this before and I been like a year this those and still work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarimeP,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headset but…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this headphone is very impressive. My only issue is the build quality, specifically the ear cushions. They feel very cheap and I can already tell by just few uses that they’ll deteriorate really fast. If you’re an avid headphone user I wouldn’t recommend this because of the cushions. You’ll think that for something this expensive Sony will take their time to ensure that the build quality is fantastic .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ilaw, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We appreciate your feedback and input on our headphones as this will help improve our product.
Regards,
Carl
- Pros mentioned:Sound quality
Good product by far
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality control with nice noise cancellation technique. The only downside would be the non-fold-able structure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KC666, Thank you for the feedback on your experience with your WH-1000XM5! We're glad you like the overall quality and exceptional noise cancellation of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the non-foldable design and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Good quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the only thing is that the sound leaks through pretty loudly. The features on the app are great too! The battery lasts a long time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DestinyH, Awesome! We're glad that you are enjoying the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Rain39
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The sound quality and noise cancellation on these are great and perfect...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RainelA, Excellent! We're delighted to hear that you like the sound quality and noise cancellation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are really noise canceling like they say! I've had them for a while and i recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitlinE, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the sounds. The noise cancel is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruh,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. They're the best headphones that I have had. Noise cancellation is nezt level and the details of each song, amzing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Top of the class headphone's!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute bangers... you pay for what u get. Very high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Supreme X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features, such as volume-mute control by just touching the side. The sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieT,
We appreciate the 5-star rating and we're glad to hear that you love the smart features and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David