Customer Ratings & Reviews

Hi Review, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl

Hi DerrickM, Thank you for the excellent review! We're very pleased to hear you like the great built quality, top-notch noise cancellation, and amazing sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi Orlando, Thank you for the 5-star rating! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Craig

Awesome, Juan! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Pacman810, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi BekhieDimples,
We're glad to hear that you were impressed with WH1000XM5 headphones. We are looking forward to your purchase! Thank you for an awesome feedback! - Kris

You made the right choice, Joyce! We're glad that you are enjoying the amazing sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig

Hi BrandonF, We're glad that you're enjoying the noise canceling and sound quality. Thank you for choosing Sony.. Erin

Hi WilliamB, Great! We're so delighted you like the exceptional comfort, amazing audio, and easy to use of your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for giving the product a perfect rating! -Jess

Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin

Hi Flux,

Thank you for the purchase! We're glad to hear that you like the size and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi TanishkaK, it's great to hear that you appreciate the feel and sound quality. However, I'm sorry to hear that they sometimes cause headaches. Please make sure that the headphones are not too tight. Sometimes, adjusting the headband or the position of the ear cups can make a significant difference. If you are using the headphones for extended periods, try taking short breaks to give your ears and head some rest.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony. ~Earl

Hi NHMom, Great! we're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JyothiswaroopM,

That is fantastic to hear – thank you for the 5 stars and for the strong recommendation! We put a lot of work into the comfort, clarity, and noise-cancelling performance of the WH-1000XM5, so we're delighted you feel it's the best in the market.

Thanks for choosing Sony and enjoy the incredible sound experience!

Regards,
Dominick

Hi SMGCandyman, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM5 and you are having an enjoyable listening experience with this great headphones. Glad to know that you like the incredible audio quality and amazing features. Thank you so much for the recommendation and for the 5-star rating! -Jess

Hi Anonguy, Great! We're glad that you like the audio quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi ZachS, We're glad that you like the audio and functionality. We appreciate your feedback and thank you for choosing Sony. Erin

Hello vinphyn, We are thrilled to know that your new Sony WH-1000XM5 headphones are the best over-ear headphones you have ever had. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent

Hi Rosa,
Thank you for the 5-star rating! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris

Hi Sandeep, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin