Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I have been comparing my bose QC 35 II and Sony 1000XM5. The latter beat the former out of the park in terms of sound quality and bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odin Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product extremely happy with it!! Flawless quality best set of headphones I've owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaO,
That's wonderful to hear! We are absolutely thrilled you are so happy with the flawless quality of your WH-1000XM5 headphones and consider them the best set you've owned. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy, cute, and the battery life lasts a long time! I use these for studying and they are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelaW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Light and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Overall Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Top choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation. Great sound fidelity overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GuilhermeP,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the WH1000XM5 headphones' noise cancellation and sound fidelity. It means a lot to us that the quality of our technology enhances your listening experience. Your positive feedback inspires us to keep delivering products that bring both innovation and enjoyment.
Best regards,
-Fred
- Pros mentioned:Battery life
THESE ARE AMAZING!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had the apple airpods max and yes they did sound good and everything but they felt really heavy and the battery didn’t last that long. these literally last days without me charging them and i use them like 2 hours each day. THESE ARE AMAZING!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi daniel, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Best in this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Better sound than Bose, battery on par or better than others. Number one in this price point for noise canceling Call quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakesplace, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to pair. Sound is amazing as well. Far superior to dated Sony headphones with wired connectivity that I previously owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertW,
That's very nice to hear! We're glad that you're enjoying the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
very comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound cancellation is really good and it does hurt my head like normal headphones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandhyaY,
We feel privileged to know that you find the noise cancellation on the WH-1000XM5 to be excellent, and especially that they are comfortable enough to wear without causing the head pain you experienced with normal headphones.
Comfort and superior noise-canceling are two features we focused heavily on with this model, and your feedback confirms that we succeeded!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I use every day at the gym and the battery is durable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlejandraH!
We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.
Thank you again for choosing Sony to power your workouts!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great everyday and travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones I have used and the sound beats any wireless earbuds. Great purchase for travel but not the gym as they are not water resistant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyFlamingo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is great and music sounds great. And its more comfortable than the Airpods Max’s. Great headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones currently on the market. Excellent sound and noise canceling. Very comfortable for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're thrilled to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for some upcoming trips to Europe. I have used other brands of noise canceling headphones in the past but I liked the design and once I opened the box and used the app and started listening to them I was very satisfied with the ease of use, how the app allowed me to customize, ease of connectivity. I recently used them on one of many trips to Europe and they were comfortable to wear for many hours and the noise canceling worked perfect when I was not listing to music or a movie. The case was slightly larger then what I had expected but overall I am impressed with these and would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiRB, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Swag headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for a none audiophile. Noise cancelation and features are above and beyond. Only complaint is connecting can be a little annoying with the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity, Portability
Mid step
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small spec bump form the previous year if there is a sale I would grab them. I had connection issues and they do not fold up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminT,
Thank you for considering Sony products.
We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.
To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.
Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We look forward to helping you get back to a seamless listening experience.
Best regards,
-Fred