Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Good headphone plz buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BRO, i love these things so much, they look cool, they are so comfy, and they sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Fantastic sound quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality and battery life. Haven’t found better quality before or since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are simple to setup and really, really do offer amazing noise canceling. I get hours and hours of use between charges.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlfredW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH-1000XM5 headphones! It's fantastic to know that the setup was simple and that you're experiencing the amazing noise cancellation and long-lasting battery life. We're always working to create products that enhance your listening experience, and your feedback lets us know we're on the right track.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound and noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise cancellation works magically on airplanes. I appreciate the ability to turn on transparency mode. I only wish switching between Bluetooth devices was automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ooooooh,
Thank you for choosing Sony!
We truly appreciate your positive feedback on the WH-1000XM5 headphones! It's wonderful to know you're enjoying the exceptional sound quality and the remarkably effective noise cancellation during your flights. We're also glad the transparency mode is proving useful for when you need to be aware of your surroundings.
Regarding your suggestion for automatic Bluetooth device switching, thank you! We're constantly working to improve our products, and feedback like yours is essential as we develop future enhancements.
In the meantime, you can connect your headset to two devices simultaneously through a multipoint connection, allowing you to switch music playback between devices effortlessly without the need to reconnect via Bluetooth. This means you can enjoy music from one smartphone while remaining available for incoming calls on both devices, enabling you to answer calls as they come in.
To learn more about how to enable multipoint connection, please visit the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html.
Best regards,
-Fred
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
the best choice for excellent performance in my st
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent, proof of any distraction, they are comfortable and of great quality!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my wife, no more crying babies making flights miserable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SethB!
We are delighted to hear that the WH-1000XM5 headphones have made such a positive difference, especially for your wife's travel experience. It sounds like they were a truly great gift!
It's rewarding to know that our industry-leading noise canceling technology is providing the peace and quiet needed to make flights enjoyable again, keeping out those distracting sounds. That seamless, distraction-free experience is exactly what we strive for in our design.
Thank you again for choosing Sony to upgrade your wife's listening experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXGirl0703,
Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Really Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love the lightweight design… The sound quality is extraordinarily great The features are top notch I highly recommend for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We're glad that you love the design, features, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Must buy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones, upgraded from the XM3. I can wear these for hours and not have any pain on my head. Sound quality is good as well, bass is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stanley, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect fit and great sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these as birthday gift for our son and he loves them! Great sound and fit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL, Amazing! Good to know that these headphones were a perfect birthday gift for your son. We're so delighted to know he is enjoying the excellent sound quality and exceptional comfort of his new WH-1000XM5 headphones. Thank you for your purchase and for the 5-star rating! Enjoy! -Jess
- Pros mentioned:Battery life
My first and best noise cancelling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not traveling without it these days. I just put it on and forget it's there. As much as I love the noise cancellation, it's not perfect. Like when I was on plane, it cancelled out the engine noise but kinda amplified the couple talking behind me. I checked if the ambient sound with voice was turned on but no. Noise cancellation was fully on. It was like hearing their podcast. Sometimes I hate how much space this thing takes in my bag. I love how I don't need to worry about charging it cus it lasts for like 30 hours or something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaison, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're very happy to hear you love the excellent noise canceling feature and long battery life of these headphones. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best headphones you can buy in this category
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylvesterF,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the comfort & sound of the Sony brand. The app is a game changer. Only downside I have is the Bluetooth connection cuts out sometimes & then comes back in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnnyjukebox62, Awesome! We're glad that you like the comfort and sound quality. For the Bluetooth connectivity issue, please ensure you're software is updated. You can launch the Headphones Connect app to check for software updates. Additional troubleshooting is available on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
For further assistance, please email us at socialsupport@am.sony.com
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent noise cancellation and better mic vs XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is excellent. I use these to sleep at night because of extremely noisey neighbors upstairs. I've regained my sanity! Also, the mic when speaking to someone over the phone really isolates your voice and they do not hear background noise. While walking outside, I had a conversation and the person on the other end could not hear the dogs barking (loudly) in the background. Definite improvement from the XM4 headphones. The only thing that I'm not crazy about is that they do not fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 73angelD, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Cons mentioned:Volume
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Just wish they were louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisD,
We are thrilled to hear that you are enjoying your WH-1000XM5 headphones. We aim to deliver a world-class listening experience with every pair, so knowing you find them to be a great addition to your audio collection is fantastic.
We also appreciate your feedback regarding the maximum volume levels. While we design our headphones to provide a balanced, high-resolution soundstage that protects audio integrity across all frequencies, we understand that some listeners prefer a bit more punch. Your input is incredibly helpful as it helps our engineering teams understand exactly what our customers are looking for in future generations of our 1000X series.
Thank you for choosing Sony and allowing us to be part of your daily soundtrack.
Regards,
Dominick