Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used only a daily basis and they are very comfortable to wear for hours and sound great and app allows for EQ settings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelR,
Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I got from best buy, sony has the best quality audio headphones next to Samsung as well. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Procode,
Thanks for this great review! We're thrilled to hear you're loving your WH-1000XM5 headphones and their outstanding audio quality—it's truly rewarding to hear you think they're one of the best headphones on market!
Thank you for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones. Very light which is great for long sessions and the noise canceling feature is great. App isn't as simple to navigate as I'd like it to be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, We're pleased to hear that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great anc, very comfortable on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrMark,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
- Pros mentioned:Comfort, Sound quality
SonyHeadPhones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful sound quality, comfortable to wear, not ideal for intensive workouts/ movements however I still easily wear them in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenSera, awesome! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony wh-1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick
- Pros mentioned:Comfort, Weight
Definitely Recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are actually nose cancelling and they are very comfy and light on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahM, Amazing! We're glad that you are enjoying the noise canceling, comfortable and light-weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! The sound is amazing! Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeH,
We are delighted to hear you think the Sony WH-1000XM5 headphones work great and highly recommend them!
We are thrilled that you find the sound to be amazing. Delivering exceptional audio quality is paramount to us, and your five-star review and positive comments are greatly appreciated.
Enjoy your listening experience. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
Perfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Long battery charge. Great noise canceling. Like the case and storage for cables.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGeek, Awesome! We're glad that you like the battery life, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
WH-1000XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, great for almost any type of listening experience.
I would recommend this to a friend- Pros mentioned:Sound quality
Maybe little expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great , fit is loose and feels heavy to my ears, may be it’s just me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmadN,
We are sorry to hear that the fit of your WH-1000XM5 feels loose and heavy. To ensure a more secure feel, we recommend extending the sliders fully before putting them on and then adjusting them until the headband rests softly on the top of your head, which helps distribute the weight more evenly and stabilizes the earcups. Since these headphones feature a "soft-fit" leather and a lightweight design, finding that specific "sweet spot" with the slider length is key to preventing them from shifting while you move.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable & Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality and are extremely comfortable on the ears for those long haul flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristaL, Fantastic! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good noise canceling headphones. It blocks the sound of construction in front of my place. The sound quality is great. Charges fast and easy to use. Would recommend…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleH, thank you for taking the time to share your thoughts with us!
We are very glad to hear that the WH-1000XM5 noise-canceling headphones are a great item for you! It's fantastic to know that they effectively block out the sound of construction, providing you with a peaceful listening experience. We're also thrilled that you appreciate the great sound quality, fast charging capabilities and overall ease of use.
The WH-1000XM5's advanced noise-canceling technology, creates an immersive audio environment and we're delighted you would recommend them!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on sale. Unlike some other reviews, the hinge is sturdy. I really like the battery life over anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Joojoo!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones, especially noting the fantastic battery life. We designed these headphones to provide exceptional, long-lasting power so you can enjoy your audio for extended periods without interruption.
We also appreciate you sharing your positive experience regarding the hinge's sturdiness. We are constantly focused on creating durable products built for real-world use, and it is great to hear your observation supports our build quality.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Not Better Than Bose Ultra or Momentum 4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good ANC headphones but the found the ear cups too small and shallow, not very comfortable to use. The stock sound is terrible, will need to EQ in the Sony app, but after EQ sound is not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.
We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.
It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.
Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
xm5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling on this headset is just a entire new level, design is simple and light, in love with this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chilling, Awesome! We're delighted to hear that you like the noise canceling function and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality on these and since they're pretty light they're comfortable to wear for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarieD, That's wonderful! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Long flight necessity
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound, performed well on 12 hour flight, ANC made a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-cancelling and very comfortable. No concerns except I wish there was more water resistance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven, Fantastic! We're delighted to hear that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin