Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.graduation gift for my sister. she loves them! specially their battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jjff,
Thank you for choosing Sony!
It brings us great satisfaction to hear that your sister is enjoying the WH-1000XM5 headphones you gifted her for graduation! It's wonderful to hear that she is already taking advantage of their impressive battery life, which truly sets them apart. We are confident she will appreciate the convenience of extended listening sessions without the need for frequent recharging.
Best regards,
-Fred
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound on the market you get what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobB,
Thanks for the awesome feedback! We're so pleased to hear you're enjoying the unparalleled sound quality of your XM5 headphones. It's great to hear that their performance is everything you expected and more.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are a must have for any audiophile looking to buy a headset while not breaking the bank. The DSEE extreme paired with Dolby atmos provides the best listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market! True noise canceling. Amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for the 5-star rating! We're so happy to hear you're loving the XM5 headphones! Their noise cancelling and sound quality are top notch. We hope you have amazing moments with them!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Cute and comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but the noise canceling is okay, sometimes the controls don’t work accurately but it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the sound quality of the WH-1000XM5, CM009. We're glad to hear you’re enjoying your listening experience.
Regarding your comments on noise cancelling: The WH-1000XM5 uses advanced noise cancelling technology to minimize background sounds, but the effectiveness can vary depending on your environment and how the headphones are worn. If the noise cancelling seems weaker than expected, making sure the headphones fit securely and checking for firmware updates through the Sony | Headphones Connect app may help enhance performance. Additionally, updating and customizing the noise cancelling settings in the app can sometimes make a noticeable difference.
For the controls issue: Occasional touch control inaccuracy can be due to external factors like moisture, debris, or how the headphones are being touched. For the most accurate response, ensure the touch sensor area is clean and dry, and try using deliberate taps or swipes as shown in the user guide. If issues persist, restarting your headphones or resetting settings through the Headphones Connect app may improve responsiveness.
Your feedback is valuable, and we’re always working to improve our products. If you need further assistance with noise cancelling or controls, please contact customer support or visit the Sony support website for more troubleshooting tips.
Thanks for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
The best ones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST ones! Don’t think once just buy them! Great quality!
I would recommend this to a friend - Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved upgrade over my previous M3s. In choosing between the WH1000XM5s and Apple's AirPod Max, these were the clear winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are elite, you can really tell the difference when the audio canceling is on, you can also equlize them for your preferences Really good desition Quality-price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Bass
My new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature on these headphones is the noise cancellation. I took a flight to Paris 13 hours plus filled with children, i head nothing but my great music, I didn’t even hear the noise from the plane. Love that I hear more than just the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fireplace, What a great experience! We are glad that you like the noise canceling feature of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
Noice-Canceling for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, they really work I can use them all day long no issues .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback on the WH-1000XM5, fastasma! We are delighted to hear that you find them comfortable for all-day use without any issues. Your satisfaction is incredibly important to us, and we're delighted that the headset's performance and usability meet your expectations. If you have any further comments or questions, feel free to let us know.
Thanks for choosing Sony!
Gus
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is loving the new headphones. Says they work flawlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Edward,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter is enjoying the WH-1000XM5 headphones and that they are working flawlessly for her. It’s wonderful to know our products are making a positive impact on your daily life. We appreciate your support and look forward to continuing to provide quality experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve got so far. Best quality especially the voice cancellation mode was in point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NehmyaM, that's wonderful to hear! We feel privileged to know you're loving the superb sound and industry-leading noise cancellation of your Sony WH-1000XM5. Their comfy design truly makes them perfect for all-day wear, no matter where you are. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
good choice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, work great!! i have had these for few years. They get thrown in my back pack, in my car, around my kids... pretty rugged.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Jose! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Nice upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement in terms of the quality of music it delivers, what I will say that most people will see as a negative is the fact the holding case is bigger due to the headphones not being able to fold closed. At times it did bother me but as I normally have them out due to how much I use them it doesn’t cause much of an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyonarte, Great! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Absolutely awesome pair of headphones, recommend for anyone who needs good quality and reliably.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Kraig! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Bought 2nd Pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought a second pair for my wife. These headphones not only have the audio quality of the XM4's. The call quality is phenomenal. My wife works from home and takes calls with these. She absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, That's awesome! We are thrilled to hear that your wife absolutely loves her new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I am not an audiophile but they sound great to me. A couple of great features are when you talk it pauses the music and turns on the microphone so you can hear yourself talk. Another is when you lift one side of the headphone it pauses the music until you put it back to your ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricE, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality headphones, Bluetooth and keeps a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosP,
It's good to hear you're enjoying the nice quality of your WH-1000XM5 headphones! We're pleased to know the Bluetooth connectivity and long-lasting charge are serving you well. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Best all-round headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone, beautiful sound quality with amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeoH, thank you for the five-star rating! We are honored to hear you love the WH1000XM5 headphones! The exceptional sound quality and industry-leading noise cancellation technology they provide were designed with the goal of enhancing our customers' listening experience. Thank you for choosing Sony! Best regards, -Jenn.