Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now, Great sound quality, The best active noise canceling Better than apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JutonMerlin, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
If you don’t know now you know .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the purchase and I love that I can also use the headphones as gaming headphones for PS5. Battery life is amazing w/ iPhone , and live that app that helps the headphones go into different sound quality modes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Japan2brklyn,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you love the battery life and sound quality of the headphones for your gaming experience. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones very comfy! Minimum 20 characters review
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jared,
Thank you for choosing Sony!
We are delighted to hear that you find the WH-1000XM5 headphones amazing and very comfortable. These headphones are designed with your comfort in mind, with soft-fitting leather ear pads that provide a nice, snug fit around your ears. In addition, the WH-1000XM5's advanced noise-cancelling technology and long battery life make them perfect for extended listening sessions. We hope you continue to enjoy the exceptional sound quality and comfort of your new headphones.
Best regards,
-Fred
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with this purchase. The item arrived on time, well-packaged, and exactly as described. The quality is excellent—it feels durable and works just as expected. It definitely met (or exceeded) my expectations. I would absolutely buy this again or recommend it to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. MariaF,
Thanks for the review and the 5-stars rating! We're so happy to hear that you're really happy with your purchase! Knowing that the quality is excellent, it feels durable, and works just as expected, truly makes our day. We strive to create products that meet and exceed expectations, and your feedback confirms we're on the right track.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into my North Hills store with the intention of buying Air Pod Pro’s When a representative suggested I try more than one device. I did and found that The Sony’s weee by far better and what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrylS,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great pair of headsets.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the headset for about 3 weeks and I love them! They pair up with pretty much anything Bluetooth around the house and the sound quality is amazing. I’ve owned Beats Studio and I would take these Sony headsets any day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MigaDori, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Yuh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute bangers, dropped them like 500 times still sound great. Only problem is they produce a bit of static from time to time but what do you expect from the worlds biggest drop challenge. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milo, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and they truly block out the background noise. I have used these mowing and they are great. One thing I don’t care for is if you talk, the sound pauses but I suspect this is something I have to figure out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jj1234, Awesome! We're glad that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Mikemike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the noise canceling and the sound is amazing and I love the color choices. I got the blue to match my smart watch and phone. So far easy to operate but still learning
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, We are thrilled to hear that you absolutely love the noise canceling and the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Comfortable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones with good sound. Pairing with Apple TV is inconsistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
We're truly glad you like the great sound quality and you are very comfortable using these headphones. We're also sorry about the pairing issues with your Apple TV. When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” (via Sony Headphones Connect app) and see if it resolves the problem. Also, please make sure that your headphones are running on the latest firmware version.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to go to the gym with very low quality headphones. Now that I was able to purchase this high quality Sony headphones I won’t go back. The people at the store were very helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peruano, That's awesome! We are thrilled to hear that your Sony WH1000XM5 wireless noise canceling headphones are the best for you. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound amazing and noise canceling is perfect. Got it on a discount. Best headphones i’ve ever worn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeepakT, Thank you so much for your review! We're happy to hear that you're satisfied with the sound quality and noise-cancelling capabilities of your perfect Sony XM5 headphones. Thank you for choosing Sony! Enjoy! -Maria
Love these
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these for working out the sound cancelling is excellent. I would encourage people to buy ear cuff protectors if you plan on wearing these for working out or you can damage them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have been excellent for your workouts, especially with their sound-canceling feature. Your tip about using ear cuff protectors is really thoughtful and helpful for others looking to protect their headphones during exercise. We truly appreciate you sharing your experience and advice!
Best regards,
-Fred
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Sound quality
A Worthy Upgrade.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So to start I had the MX3 before I bought these and I loved those headphones for sure but after some time I decided it was time to buy the MX5 and honestly I'm upset I didn't buy these way sooner because they're the same as the MX3 but BETTER.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds like a dream!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit with great sounds. Makes you feel like like you’re in a personal surround m sound theater. Easley paired with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyJ, We're pleased to hear that you like the fit and audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son and he loves them. Great sound quality and superb noise cancelation. I have tried some of the other more expensive headphones and the sound quality on these is absolutely on par.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that your son loves the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best I've Had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After watching many reviews I settled on getting these. The price was a little intimidating but these headphones have easily become my daily driver. I use them for work, music and media, all of which sound fantastic. Noise cancellation so good I could probably get murdered in them. fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayy, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound, good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall these headphones are for anyone who enjoys good sound quality although for the price one may look for other alternatives like the XM4s. If you can snag them on sale Id definitely recommend them. Only complain is they do get a bit warm around the ears if wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticopapa,
Thank you for sharing your feedback on your experience with your Sony WH1000XM5. While we're glad you like the amazing sound quality of the unit and how it fits your head, we regret to hear you're having some heat discomfort when wearing the headset due to the tight seal over the ears. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
I hope this helps and thank you for choosing Sony!
Marco
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a minor detail but I love how the sound slowly "melts away" when you turn on noise cancelling. It's borderline magical! I wear glasses and I take them off when I wear these headphones since the extra seal they produce even make the noise cancelling even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knightshift, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin