Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Top of the class headphone's!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute bangers... you pay for what u get. Very high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are really noise canceling like they say! I've had them for a while and i recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitlinE, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Aaaaai
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for me. Easy use it, delivery fast......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungD,
We are pleased to learn that the Sony WH-1000XM5 headphones are very nice for you and easy to use!
We designed this latest model with a focus on streamlined usability and the most advanced noise-cancellation to date, so we're thrilled that the experience has been seamless for you. They offer fantastic sound quality and lightweight comfort, making them perfect for both travel and daily listening.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. They're the best headphones that I have had. Noise cancellation is nezt level and the details of each song, amzing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Supreme X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features, such as volume-mute control by just touching the side. The sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieT,
We appreciate the 5-star rating and we're glad to hear that you love the smart features and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Best in class!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Can’t hear a thing! Sound quality is excellent. Immersive sound is insane. Hi-res lossless is mind blowing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDMculinary, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Outstanding experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with an outstanding noise cancellation. Light weight, very satisfied. Sony is always the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deep,
That's great! We're glad to hear that you're satisfied with your purchase and liked the noise canceling and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony Headphones GARGBAGE!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER buy anything SONY again! I will never buy anything from the Jacksonville NC Best Buy store. I purchased the WH-1000XM5 headphones on the 25th of Jan 2026 to replace the WH-1000XM4 headphones that the slider adjuster headband broke after a couple of years. The XM5's broke slider adjuster broke after 3 months. SONY's products are garbage, customer support at SONY and Best Buy are also a Joke. The good old days of a company standing behind their product for a year of parts & labor is nonexistent. Now you have to pay for all these extra warranties and be members of this and that to get what should be a given automatically. Sony is no longer reputable, and Best Buy I figure will go the way of Bed Bath and Beyond. I will continue to purchase from Amazon. Sony wants me to send these off to somewhere and pay them $100 to try and fix. Ok let's see, paid 300 for them and now they want to charge me to ship them and pay another $100. So, I now have invested $400 into a garbage cheap plastic product. NEVER AGAIN!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SaltySailor,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you have experienced with your WH-1000XM5 headphones and the service process. It is disheartening to hear that the headband broke so soon after purchase and that the repair options have added to your disappointment. We understand how important it is to have reliable products and support when issues arise.
While repairs and warranty services can sometimes involve costs beyond the initial purchase, we recognize that this can be frustrating and not what you expected. Your feedback highlights areas where we need to do better, and we will share your experience with the appropriate teams to help improve our customer support and product durability.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love sony
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love the sound how clear it is will definitely buy another pair soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HugoG, We are happy to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Not what i expected from a pair of $300 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones when i first got them were great but in further use they take time getting used to if your someone that want to sing along to songs while listening these aren’t for you. but my biggest issue is a year of having the plastic that connects the band and muffs broke…and it’s a 300 pair headphone so with buying these get the warranty and don’t wear these like beats it’s more for a work setting but honestly not worth the $300 their other alternatives.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyD,
Thank you for sharing your feedback with us. We are truly sorry to hear that your WH-1000XM5 headphones experienced a break in the headband structure after a year of use. We understand how disappointing this is, especially for a premium product you initially enjoyed.
Regarding your experience with singing along to your music: it sounds like the Speak-to-Chat feature may be active. This is designed to pause audio when you speak, but it can be easily disabled in the Sony Sound Connect app so you can sing along uninterrupted.
While our standard warranty policy covers manufacturer defects or internal malfunctions, it typically excludes damage resulting from physical stress or impact. However, we want to ensure you can get back to your music as soon as possible.
To help get your headphones back in working order, we have partnered with our authorized service provider, Encompass. They offer professional repair options and can be reached at:
Phone: 1-866-835-1146
Email: service@encompass.com
We appreciate your honest feedback regarding the build and utility of our products, as it helps us improve future designs. Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great NC and sound could use more bass not for working out in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuincyB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
WH1000XMH Headband Prone to Break
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The sound quality is good, the features smart, and the connectivity fairly solid. However, it all means nothing if the headband is prone to break at the hinge, at the cup. Then they are useless. I had the original hinge break, and then paid for a replacement. It just broke too. I did not sit on it, twist it, or abuse it. It just wore out, cracked, and then broke clean through. Now, useless. It is a known and notorious problem for this model, as is Sony's indifference. Google it. Skip this model, buy something else. You're welcome! Ratings based on holding one earcup to your head.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RevMike,
Thank you for considering Sony products.
We’re glad to hear you appreciated the sound quality, smart features, and connectivity of the WH-1000XM5 headphones. However, the issue you experienced with the headband hinge is certainly not reflective of the quality standards we aim to uphold. We sincerely apologize for the inconvenience this has caused. Please know that your comments will be forwarded to our dedicated Sony team for thorough review, as we remain committed to improving our products. We truly value your input and thank you for helping us enhance our customer experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best one I’ve tried by far
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired this with my Apple Watch and I could walk on my treadmill for hours!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prnsus, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 are awesome!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly transparency not clear like the Apple AirPod max but in my opinion the XM5 are a better all around built headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ceddy, We are glad you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! GREAT NOISE CANCELLATION, would 100% recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, TinaG! You definitely made the right choice with these headphones. We are thrilled to hear about your wonderful experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the superb sound quality and excellent noise cancellation. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I purchased. Good quality sound, but fingerprint magnet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyrAp We're happy to hear that you are enjoying the sound quality. We'll take note of your feedback with regards to the fingerprint. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellently. I use for classes, the gym, yoga, Pilates, and every one of my hobbies. The features of the touch pad on the side is very useful and fun to use but difficult to get the hang of, but once figured out it’s easy. The price is worth it for these headphones, I recommend it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Purchase
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sounds amazing and the noise cancellation is spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClifordR, Awesome! We're happy to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
You won’t regret for your purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! Amazing sound quality! Better than any ANC headphones like Apple, Sennheiser, Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperKing, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good fit and the sound quality is great. Overall the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi Awesome! We're glad that you like the sound quality and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin