Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Loved it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset ever!!!! I work in a loud call center it drains out the background noice efficiently and the sound quality is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .HI JillianC, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love them! I get lost in my own little music world while walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaddieP, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM5 headphones! The WH-1000XM5 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your music without distractions. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort
XM5 SONY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones EXTREMELY comfortable i hated my airpod max because how heavy they were. These are amazing would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaydenT, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferW,
Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Amazingggg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing !!! Noise cancellation. And easy to use. Also very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing! I flew to Europe and had the best flight with the noise cancelling, chef's kiss!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayleenA, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Cons mentioned:Connectivity
bluetooth issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly bluttooth pairing the headphones to my iMac. Very annoying. Sometimes it cuts out in the middle of an app like iTunes music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkT,
We are sorry to hear that you are experiencing frequent pairing issues and audio dropouts while using your WH-1000XM5 headphones with your iMac. We understand how disruptive this is to your listening experience, and we would like to help you stabilize the connection.
To improve the Bluetooth performance between your headphones and your Mac, we recommend the following adjustments:
1- Update Firmware: Open the Sony | Sound Connect app on your mobile device and ensure your headphones are updated to the latest software version. These updates often include stability patches for desktop connectivity.
2- Prioritize Stable Connection: Within the Sound Connect app, go to the "Sound" tab and change the Bluetooth Connection Quality setting to "Priority on Stable Connection." This adjusts the bitrate to favor a consistent signal over high-resolution audio, which typically resolves the problem.
3- Manage iMac Resources: High CPU usage or multiple open applications on a Mac can sometimes interfere with Bluetooth processing. We recommend closing any unnecessary apps or browser tabs that you aren't currently using to free up system resources.
If these steps do not resolve the constant pairing requests and dropouts, we want to ensure your unit is performing correctly. Please reach out to our technical support team for further diagnostics:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
- Cons mentioned:Price
13 year old loves these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid bought these for wearing during lunch and before and after school. Pretty pricey but as far as I can tell he loves them. Takes them everywhere he goes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SeekNKnow,
Perfect! It seems that you found the perfect headphone for your son. We're glad that he's enjoying his new Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Pros mentioned:Sound quality
Haven’t used a better sounding pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Literally have heard sounds I never noticed before in songs I’ve listened to a thousand times. Feels like you are in the studio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you are enjoying the sound quality of your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so glad that the Best Buy employee told me about this Sony headphones, they are so awesome. Great product, I am very satisfied with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryM, Excellent! We're thrilled to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good from what i had expected the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanK,
Thank you for the 5 stars! We’re thrilled to hear the WH1000XM5 headphones exceeded your expectations with its impressive sound quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves the headphones. Very well made no issues with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeR, We're glad that your kids love the headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great, but not Excellent!
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very good headphones. Mids were a highlight of the listen. Could use some more impact in the lower frequencies. Very clear low end, but not as impactful as I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT,
Thank you for your time writing this review! We glad to hear that you like your WH1000XM5 headphones. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Sound quality may also vary depending on the source that you are playing. If you haven't yet, please download and use the equalizer settings on the Sony Headphones Connect app to fine-tune your music to your liking! For more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price. The sound quality is excellent. It’s, by far, the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanhowellF, We're pleased to hear that you like the audio quality of your headphones. Thank you for choosing Sony. Erin
Ms. Yee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this headphone for Christmas gift from me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JocelynL,
Thank you for choosing Sony!
We couldn't be happier to hear that your grandson loves the WH-1000XM5 headphones you gifted for Christmas. It's wonderful to know our product brought joy and enhanced his listening experience during the holidays.
Best regards,
-Fred
- Pros mentioned:Battery life
good ! great !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.theyre good! and they dont look like an eyesore like other earphones! battery is amazing too, i went to sleep with them and they lasted all night!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
Thank you for the purchase! We're happy to hear that you're enjoying the battery life and design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Impressive noise cancellation. Served me well on a long flight and had no issues with wear and tear due to the travel case that’s included.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ithurtssogood, Awesome! We're glad that you're enjoying the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty cool offering
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was probably the best pair of headphones. It is rich and has excellent anc which I definitely need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Etsyu, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and look. Noise cancellation works great and I just love the look of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ayumi,
We are thrilled to hear that you are loving the premium look and the industry-leading noise cancellation of your new WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Enjoy the flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great travel companion, keeps unwanted noise from airplanes out so you’re able to hear the audio, I could never imagine using as a workout headset or wearing on a hot day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickP We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin