Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these because they are sooo comfortable compared to my airpod max and the anc is just as good if not better. The soundis not as good but its good enough especially for airplane rides..Get these !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solo6000, We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding headphones I've ever owned. Just crisp clear sound. Unfortunately, someone stole them a month ago while I was commuting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were stolen. We hope you will be able to replace these amazing headphones. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb On ear headphones. Never bought noise canceling headphones before. These are the newest and best. Easy friendly user face. Other than getting used to wearing noise canceling headphones these are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these work so good and are amazing for using during work before i clock in and during my breaks because the noise cancelling is just so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yaqueline, This is great! We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Cons mentioned:Price
Good headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I have ever owed and most expensive for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyM, Thank you for sharing your experience with us! Congratulations on your new Sony XM5 headphones. We're thrilled to hear that you consider them the best headphones worth your investment. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Overall the beez neez
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound and fantastic noise cancelling. With the app it tells you to download you can fine tune your sound to your liking which is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanM,
Amazing! We're glad that you are enjoying the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the headphones for my girlfriend and she is in love with them. The quality is great and it sounds amazing. Their customer service was on point aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarB, You've made an excellent choice! We're delighted to hear that your girlfriend loves her new Sony XM5 headphones. And good to know you had an amazing customer service experience.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of these headphones. The one complaint is that the bar across the top hits my head in a firm way and is a bit irritating. Not sure why there is not more padding or perhaps a bit more curve.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mybbreview, Excellent! We're delighted to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is amazing. Headphones are lightweight so I can wear them for hours without getting a headache
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorE, Thanks for sharing this amazing review of your WH-1000XM5. We're extremely pleased to hear that you are enjoying the excellent noise cancellation, exceptional comfort, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Your assessment is spot on! We designed these lightweight headphones with an adjustable slider (left and right) to ensure comfortable fit for long periods of time. The step-less slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Perfect for Studying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. I mainly use them for studying which is perfect, I can block out any noise if I need to or change the settings to allow for ambient noise if I'm studying with friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaO, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. Her Skull Candy Hesh 2 headphones that she had for 5 yrs broke. I took her to BestBuy so she could try out several models and this is the pair she picked. The noise canceling is amazing and if she wants to hear whats going on around her all she has to do is put her hand on one headphone and it lets the surrounding sounds in at a controlled level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
Thank you for the 5-star rating! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must cop if you look for good sounding earbuds for a fair price. But using a different app to change the setting is weird. But overall a must if you are looking for something good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AC17,
Thank you for providing your awesome review and we are very happy that you are satisfied with the overall quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco
Not waterproof, sound awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great. Happy with my purchase. Wish they were waterproof/sweatproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamF,
Thank you for sharing your feedback! We're so glad to hear that you're enjoying the awesome sound quality of your Sony WH-1000XM5 headphones and that you're happy with your purchase. We appreciate your input about them being waterproof — it's always helpful to hear what features our customers are looking for. We hope you continue to have an incredible listening experience every time you use them!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound, great noise cancellation and ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonP, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones in town
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing quality. Smart noise concealing. Would recommend. LOVE the blue felt color and feel. Great for both work and daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonattanE, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Best headphones out right now!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things, wow, best headphones ever! Light and the controls on them are awesome! Also, connectivity is the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW, Awesome! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
10/10 would recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly real good and comfortable. Best on the market for a reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Recommend!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones! The quality of sound is the best I’ve heard out of others! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamS,
Excellent choice! Your satisfaction with the amazing sound quality of your WH1000XM5 headphones is greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Beyond Impressed! XM5's are the clear winners!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound depth and clarity! Beyond impressed with the active noise cancellation as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmerM, Great! We're thrilled to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are light and and sound fine. There is a pressure point on the top of my head with prolonged use where the bridge contacts my head. The discomfort is not immediate, but it does become pronounced over time. I think that all headphones likely have this issue with prolonged wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dredd, We're glad that you like the sound quality and light design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin