Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
A definite 110%
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound - awesome noise cancellation- 15/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, Thank you for the positive review! Good to know you appreciate the excellent sound and awesome noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and all round specs one of the best headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarP, Excellent! We're glad that you are enjoying the sound quality and overall specs of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good , bought it instore nice service no defects
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirinyaH,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Valid
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Solid headphones, great noise canceling. Overall sound - 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Sameerali! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best noise canceling headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones that you can get, recommend to anyone and even cheaper than Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are amazing, best headphones on thr market as if right now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
That's great! We are truly happy that you are amazed with our Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and the noise cancellation feature is the best I’ve experienced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyley, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Noise cancelling is so good that when ppl call my name or for my attention I get yelled at bc I can’t hear them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ketchup amazing! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect Headphone!!! Bought 2 for Me and My Wife!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for Traveling!! Comfortable for Workout!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisPak, Amazing! The WH1000XM5 is perfect for traveling and we're glad that you are enjoying it and you find it comfortable to use for workouts. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so disapointed in a company than I am with Sony over these headphones. Sound quality is good. But they make them with cheap parts then charge you top tier pricing. I had the xm4 headphones, they broke. So I upgraded to the xm5 thinking its a new model so they fixed the issue. Nope, they have the same issue with these. When I called Sony and told them that my new headphones broke in less than 5 months. They told me it wasn't covered and gave me a link to spend another $100 to get them fixed. What terrible customer service and what kind of company sells a product they know is faulty and then doesn't even have the decency to replace them when they break due to a known issue. Disgusting
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jayfoo84,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the WH-1000XM5 headphones and the disappointment it has caused.
Your feedback is incredible important to us. If you would like to discuss this further or need additional support, please don't hesitate to contact us directly https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for letting us know about this issue.
Sincerely,
Stephanie
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Used for work an flights! 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OwenH, We are glad that you like your awesome Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Cons mentioned:Portability
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones, but the XM4s are still better for portability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, You've made a great choice! We're glad you like the overall quality of your Sony XM5. We appreciate your feedback about the portability. The XM5 has a collapsible case that saves space and carry them effortlessly.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Pretty good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly Comfortable but sound quality is not as expected. Noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thank you for time writing this review! While we are glad you like the comfortable fit and noise cancelling features of the WH1000XM5, we're sorry to hear if the sound quality did not live up to your expectations. Allow us to help make this a better experience.
Here are some steps you can try to improve the sound quality of your headphones:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Ensure proper connection.
To ensure optimal listening experience, install the Sony Music Center app. There you will find all sorts of tools like an equalizer to fine-tune your speaker and maximize the audio to your liking.
Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and hope to speak to you to resolve this matter. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Battery life
Great noise cancelling and battery life!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Battery life is excellent and the noise cancelling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkRat, We're glad to hear that you love these WH-1000XM5 Wireless Noise Cancelling Headphones. With a huge 30 hours of battery life you’ll have enough power even for long trips. If you need to top up in a hurry, you can get 3 hours’ worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter. The WH-1000XM5 headphones feature intuitive touch control settings—for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more. Thanks for choosing Sony. Jay
Sonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my partners use these everyday. We love them! We did have to put stickers on them to differentiate between who's and who's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelJ,
Thank you so much for sharing your experience with the WH1000XM5! We're thrilled to hear that you and your partner enjoy using them every day. The idea of using stickers is fantastic! Customizing them adds a delightful touch for organization. Thank you for selecting Sony!
Best regards,
-Fred
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I literally use them everyday and am using them now! Could use just a little bit better noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelB,
It makes us really happy to hear you're loving the WH1000XM5 headphones! Awesome to hear you're getting daily use out of them! Noted on the noise cancellation-feedback like this helps us keeps improving. Thanks for choosing Sony.
-Aldair
- Cons mentioned:Price
Good but not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling on these headphones is amazing. But the sound doesn't feel right, its missing base and sometimes can sound a bit low. They're definitely overpriced with cheap quality material. They also stain very easily, any minor oils on your hands will stain them. Constantly having to wipe off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, We're glad that you like the noise canceling function. We're also sorry if the sound quality did not meet your expectation. You can customize the sound to your liking using the Sony Headphones Connect app, it has an equalizer to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Recommended!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love these headphones! Good sound quality and well made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chnkyixo, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Sound, Poor Design, NOT for frequent use.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to this set from my WH1000XM3 which I had for 4 years. The 3 had great sound and noise canceling ability. I used them frequently and wore them out. I was happy to get this pair in January of 2023. by August the earpiece connection had broken. Its not considered a warranty item even though it is under warranty. Repair would cost nearly as much as a new pair. The redesign of the connectors (much thinner than the 3 and the 4) has built in accelerated obsolescence. If you plan to use these often you would be better with the better designed 4 version. This is a waste of money unless you only use them occasionally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JudithO, we are sorry to hear that the earpiece connection broke. This is definitely not the news we'd like to hear from you. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Thankful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and I always appreciate the services from the store I bought it at.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustynW,
It's fantastic to hear you're enjoying your WH-1000XM5 headphones! We're also really glad to know you appreciate the service you received at the store where you bought them. Thanks for choosing Sony.
-Eliab