Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
recommended!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i love these headphones! i love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chnkyixo, Great! We're happy to hear that you're enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony refuses to fix known manufacturing defect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only four months of very light, careful use--the headphones were never dropped, mishandled, or transported outside of their case-- I picked up the headphones and to my dismay realized the hinge was broken and they were unusable. Sony refuses to cover this under warranty and wants me to pay to have them repaired. I am far from the only one who has had this experience. In contrast, my MX4s have lasted years. But I wouldn't recommend Sony at all, they don't stand behind their product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We appreciate the detailed feedback regarding your experience with the WH-1000XM5 headphones. We understand how frustrating it is to encounter a hinge failure, especially given your background and careful use of the product.
While we take all reports of material concerns seriously, our limited warranty is designed to cover internal manufacturing defects rather than external physical damage or structural breaks. We genuinely value your long-standing loyalty to our products, and we have shared your observations regarding the hinge reinforcement directly with our design team for future product considerations.
If you decide to change your mind and get your headphones repaired, we have partnered with our authorized service provider, Encompass, to offer professional repair options.
You may contact them at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Thank you for considering Sony!
Regards,
Dominick
Great Sound and Tech, Questionable Build Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these headphones for roughly 6 months and they have roughly 50 hours of use. I grabbed them to use them for their 51st’ish hour of use ans the left ear piece snapped off as I was putting them on. I do not have a large head. I have owned and bought for others: XM2s, XM3s, and now these XM5s. I think Sony got it wrong with the structural change.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AGV205,
We're very sorry to hear about the issue you experienced with your Sony - WH1000XM5. We truly appreciate your loyalty over the years, and we understand how frustrating it must be to encounter this after only light use.
We'd like to take a closer look and evaluate your case. Please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be glad to assist you directly, and thank you for considering Sony products!
Regards,
Dominick
great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones so much i got them for some of my family members. if you travel or spend a lot of time in public but need your own peace this is the wayyy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Really good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! They are the best headphones I ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsabelaR,
It's fantastic to hear how much you're enjoying your WH-1000XM5 headphones! We’re thrilled they've become your new favorite. We put a lot of work into the engineering, from the integrated processor V1 and HD Noise Cancelling Processor QN1 to the redesigned 30mm driver unit, all of which contribute to the exceptional sound quality and industry-leading noise cancellation, for you to enjoy the perfect listening experience whether you're commuting, working in a cafe, or just relaxing at home.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing. They’re super comfortable and amazing noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timir, Great! We're very happy to hear you like the comfortable fit and excellent noise cancelling feature of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not for Gym use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for noise canceling when you need to get lost in your world in a noisy room, airport, or office. But I used them once in the gym and was sweating a lot, they developed visible cracks on the outside.
I would recommend this to a friend Still a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok so far but i still had to buy small ear plugs to help drown out the noise. I work around airplanes i need complete noise cancelling
I would recommend this to a friend- Pros mentioned:Sound quality
Good choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. Amazing sound quality and really good build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Awesome! We're glad that you are enjoying the build and audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones! The noise cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToriW, Great! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones I’ve tried
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the gifts for my girlfriend for Christmas and she totally loved it!!! Sound quality 10/10 Noise cancellation 10/10 Battery life 10/10 Overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoP, Great! We're glad that you re enjoying the audio quality, noise canceling function, battery life, and overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not worth the lroce
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly pretty mid. Very bassy and mainstream sound profile. Not worth the price tag. ANC was also sub par. Would recommend only if on sale
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Baln,
We are sorry to hear that the sound profile and noise canceling of your WH-1000XM5 headphones didn't live up to your expectations. For a more balanced sound, we recommend using the "Custom" EQ settings in the Sony | Headphones Connect app to reduce the Clear Bass levels. Additionally, ensuring a tight seal and running the ANC Optimizer in the app can significantly improve the noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing, headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise, canceling headphones! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WRizzo, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
Great Sound Quality, Amazing Noise Cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM5 is the latest, flagship over ear wireless headphone from Sony. This headphone has the tough task of improving over its predecessors because they were just that good. Sony has not only given us a flagship quality over ear, wireless headphone once again but genuinely improved a handful of qualities about the headphone as well (albeit with a $50 price increase over the last generation). With better than ever noise cancellation, better microphone array, and a new design, let’s take a look at what the WH-1000XM5 has to offer. I really enjoy Sony’s move towards sustainable packaging. There is no more oversized box with print on it but rather a box just large enough to encompass the contents which made out of recycled materials. Inside, there is more recycled paper products for the small, printed manuals, quick start guides. In the “box”: - Headphones with carrying case (About 20-25% larger than the XM4’s case). - Very Short USB-A to USB-C charging cable - 3.5mm to 3.5mm cable - Warranty Info, Quick Start Material Setup: Turning the headphone on for the first time, my Pixel 6 recognized them without even diving into the Bluetooth menu’s for pairing. I already have the Sony app downloaded which is likely the reason but I was impressed that I didn’t even really have to pair them like in the past. Opening the Sony headphones app nets, you access to the Sony customization tools that help make their headphones so customizable. ANC control, EQ settings, touch sensor controls, 360 Reality Audio settings, etc. I was expecting to see a software update out of the box but so far I haven’t seen one for these but the app allows for future updates as well. The XM5’s support LDAC much like the XM4’s did so my listening has been largely done via my Pixel 6 streaming via Tidal and their Hi-Fi/Master tracks. This allows streaming of audio at up to 990 kbps at 32 bit/96 kHz. Although with my testing and prior experience, the Pixel 6 still has noticeable playback issues at 990 kbps so I used the adaptive setting for the most part. Sound Quality/ANC: The XM5’s has downsized the drivers from 40mm to 30mm from the XM4’s. Sony states this allows for better control which nets a better overall sound. I have to say, the out of the box sound is relatively flat but a perfectly acceptable starting point. To many people, it would sound extremely good minus the lack of bass. The good news is Sony’s app allows you enough EQ control to add that all back if you want. I found adding just a single “tick” of low end made me satisfied although I will continue to refine over time. The ANC had been improved in XM5’s with an added second processor borrowed from the WF-1000XM4’s. This means there is virtually no “hiss” sound when no audio is playing and the ANC is about as good as one would think it could get. It blocks out just about everything! It makes the ANC from other Sony headphone from just 2-3 years ago seem antiquated. My only complaint with sound is the fact the headphone do not appear to get as loud as other Sony headphones I own. I find myself always around the 50% volume for casual, quiet environment listening. In noisier, outdoor, or louder listening in general, find myself pushing the 75% threshold. The good news is they don’t seem to distort much at all at max volume but they seem to top out at 10-20% less output than other Sony’s I have. This may be in part due to the 30mm drivers. Comfort: The XM5’s receives a new design with a new headband design, new ear cup cushions, and a 4-gram lighter weight than the XM4’s. Overall, I am satisfied with comfort however I do have some pressure from the headband over a relatively short time. The ear cups are very comfortable but the headband becomes noticeable after about an hour of wear time. I would rate the comfort very good but not amazing. Features: Like the Sony headphone of recent years, the XM5’s features a touch pad on the right side which is multi-functional. You can use several gestures to control volume, play/pause, skip, voice commands, etc. It works very well and I continue to like the feature to hold your palm over the ear cup for quick interactions with the outside world. Battery: These are rated for 30 hours of listening with ANC on and 40 hours with ANC off. I believe this to be a reasonable estimate for most users. Fast charging is available with an extra adapter. Pros: - Active noise cancellation (One of the best) - Bluetooth 5.2 - Sound quality with app integration/EQ - Color choice (Black and gray) - Sustainable packaging - Fast charging with optional charger - Attractive design Cons: - Increase in price over XM4’s - Don’t fold, Larger (Thin) carrying case - No water resistance - Doesn’t seem to get as loud at max volume Overall, these headphones continue to lead the pack in nearly all areas. Sony continues to improve the product from the last generation. Despite the price increase over the previous generation, I still believe these are a worthy purchase if you are in the market for a premium, wireless, over-ear headphone with some of the best ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, We're happy to hear that you like the noise canceling function, sound quality, comfort, battery life, design, features, and ease of pairing. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park or light workouts shouldn’t be of concern. For sound related issue, please try following some recommendations on the Help Guide below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal i like the product thank you best buy…….
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RodelM,
Thank you for choosing Sony!
We're beyond pleased to hear that you found a great deal on the WH1000XM5 and that you like the product! Thank you for your kind words about our Best Buy team; we're always here to help. Enjoy your new headphones!
Best regards,
-Fred
I returned them and am way happier w Bose QC45
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from Bose QC35 for four years to these yet after two road trips, I returned them and bought some Bose QC45s and are way happier. The #1 reason is the head band is so narrow the weight of the cans hurt my head enough to give me a headache. This was after 4+ hours so if you are walking on campus for 10 mins, this may not be an issue. I also like how the Bose has volume buttons. They are far faster to adjust than swiping over and over without accidentally skipping forward or back. I also like how the Bose have an R and L prominent in the cups so you can quickly see what goes where compared to a small R on the Sony. Also, the Bose fold and the case is both nicer and smaller. Plus, the Bose are less expensive. Granted, you can upload photos of your ears to supposedly analyze them for better sound but who does that? I believe the sound is just as good in the Bose as the Sony’s for 99.5% of those who can afford either pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidZ, we regret that the headphones had to be returned. We're also sorry if they hurt your ears after 4+ hours of use. This is definitely not the news we'd like to hear. It is unfortunate that we can no longer help you and turn this into a better experience. However, there are reasons why your ears may hurt when putting on or wearing headphones, please refer to the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I hope you'll consider Sony in your future purchase.
Regards,
Erin
- Cons mentioned:Portability
Not impressed by the "new"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I've EVER purchased a "new" "upgraded" so called "next gen" tech item, and then so VERY much wanted my old one back. I had the XM4's headphones these XM5's aren't better or improved, to me. I paid $160 to upgrade and lost features! I prefer the old ear shape, I prefer that when I used to fold them into their case then I could also put them away in purse. The XM5 case to too large for any purse, I can see that it's flatness of the XM5 case may be convenient for a backpack. I expected there to be a GOOD REASON for their "new" shape, but I haven't found it. The stem (or whatever you call the part) that connects the headphone to the headband part seems less sturdy, than the flatter "stem" of the XM4's. **Photographed are my XM2's, but I used the 4's that were still under warantee thinking I was going to get a better product... I didn't get a better product, and with warrantee these set me back over $500. For that I need to be impressed and I'm not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KitchenAid, We are sorry to hear that the WH-1000XM5 headphones did not meet your expectations when it comes to the design change from the WH-1000XM4. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you need assistance with your WH-1000M5 headphones, we are always here to help.
Regards,
Carl
Definitely worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these definitely a great purchase, only thing that I don't personally like is anc/nc button but otherwise the headphones are great especially with the sony app makes the experience a lot easier.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BenjaminA, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones ever.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t regret the upgrade. These headphones are a beast. They connect pretty quick and don’t loose connection when switching back and forth with 2 devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seyni, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones period. Lots of features. Only one feature i dont like, talking interupts listening as a default but can be turned off with holding down two fingers on the pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poikagamer, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin