Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is excellent, this is like next level tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvetteO, We're happy to hear that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent buy! Fully recommended.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top-notch quality and sound! 10/10 recommended! I've been using them for nine months and have no complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi usmankayy, Awesome! We're glad that you are enjoying the sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best Noise cancellation and Environment adaptation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allie, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect headset
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really pretty , good quality. Sound is great . Easy connection for any device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi an4564, Amazing! We're glad that you like the sound quality and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, clear, powerful headphones! Their noise-canceling technology is the best I have experienced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandra, We are glad to hear that your new Sony WH1000XM5 wireless headphones are the best you have experienced. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
HIGHLY RECOMMEND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I've ever put on my head and I love the custom equalizer they have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarsonT,
That's very nice to hear! We're glad that you love the equalizer of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, music is a completely different experience with them and battery life lasts amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennP, Great! We're delighted to hear that you like the sound quality and battery life. Thank you for choosing Sony. Erin
- Cons mentioned:Volume
My first Sony headphones and my last
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re determined to buy these headphones, keep in mind that you will need the app. The app that takes forever to connect to the headphones. The app that does not always work when it does connect. Want your calls randomly cutoff? Buy! Want music to play randomly even when you have the setting on to pause when headphones are removed? Buy! Want to have to reset the volume every time you take a call or listen to music? Buy!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaila19,
Thank you for the review and we are so sorry to hear about your experience. This is not the news we want to hear. To isolate and resolve the issue, reset the headphones to factory default settings and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We also recommend updating the software of your headphones using the Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Beats Apple
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancel is effective using on planes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ed3257, Thank you for the 5-star rating! We're very happy to hear it works great so far on canceling the background noise when using on planes and you like the amazing sound quality and features of your WH-1000XM5 headphones. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound for a good price you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .i JamesG We're glad that you like the sound and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality, definitely worth it if you are wanting some nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spacey, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin
Good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and nice design for my daughter. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mzct, We're glad that you like the design and quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones with great sound and noise cancellation. Very expensive though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not good for heavy exercise or on a hot day because headphones are not waterproof. They would do well during winter and fall when temperatures are lower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegularConsumer,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound and quality
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphines were purchased as gift. They have great boise canceling. Great product dirnthe price
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, 1nOnly! We're glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
- Pros mentioned:Comfort
Definitely an upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good upgrade coming from 2018 Bose quite comforts! Although the sony app to control the headphones is very basic and not very user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ojog,
You've certainly made a great choice! We are extremely pleased to hear your satisfaction with the superb performance of your WH-1000XM5. We greatly appreciate your input with the Sony | Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help or you may need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase, and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
From XM3, nice upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid upgrade from the XM3 and still maintained my favorite features for long haul travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GioA,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that these headphones are perfect for your travels. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH-1000 XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my nephew for Christmas he loves them. Had Beats before and likes these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDUBS,
That's great! We're glad to hear that your nephew loves the Son headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing headphones, sound great, connectivity is good, only thing is they get uncomfortable to wear after a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CesarG,
Thank you for your feedback and we're glad that you are pleased with the sound quality and awesome connectivity of our WH1000XM5. If you wearing the headphone for a long period of time makes you feel uncomfortable, you may need to limit your headphone usage to avoid this. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love my Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones so far. Looks great, feels great. Sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin