Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best noise canceling and volume management I’ve ever experienced, it’s definitely good for when I go to true gym or if I’m trying to relax and it a soft and neat material I definitely Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardB, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, WeightCons mentioned:Portability, Price
Stunning
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5s are hands down the best over ear ANC headphones of 2022. If you’re seriously considering purchasing a pair, you know the features they boast. I’ll simply touch on the things that stand out and the reasons that made me want them so badly. - The vegan leather earcups are incredibly soft and supple. Combined with how lightweight the headset is overall, I barely notice them even after hours of listening. - Sound quality is great for any genre of music, but if you have preference you can customize the sound profile using the equalizer in the app. - The Headphones Connect app works well. Lots of customizability here. - With two noise canceling processors and eight microphones, the noise canceling is unmatched. - The XM5s can pair to two Bluetooth devices at once using Bluetooth 5.2, which is perfect for people who want to switch seamlessly between a phone and a tablet (or any other device for that matter). - Battery life is fantastic! Sony claims 30 hours on a full charge. The three minute charge time for three hours of playback is accurate and great for people who may neglect to keep their devices topped off. - Speak to chat is novel and super convenient. If you're listening to music and start talking to people nearby, the XM5s will pause your music and switch to ambient sound without the need to hold your hand over the ear cup as was required in the past. Once you’re done speaking, your music resumes, again without any user input. - Sony did a nice job of hiding the capacitive sensors in the ear cups so they are no longer visible, as they were with the XM4s. These enable auto play/ pause when you take the headphones off. Is there anything not to like? As you probably know, the XM5s are expensive. This is definitely a luxury product. You do get what you pay for, though. They’re also not as portable as previous WH-1000 models. The XM5s don’t fold at the hinges so the included case is bigger and less conspicuous. That being said, the case is high quality, protects the headphones well, and has a magnetic insert for storing the charging/ aux cable. Overall, I’m in love with these headphones and will be using them daily for a long, long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakingindanorf, we're glad you love our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but still has room for improvement. Very amazing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagicHeadphone, Glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THEM like fr fr my favorites ive been using them all day and i showed my girlfriend the headphones and she love it too best buy got everything you need
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoV, We are glad that you love your new Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
A good investment but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the case I wish it was smaller and more travel friendly, and if you wear the headphones for too long they might get uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edely, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but wouldnt upgrade if you have the 4s
I would recommend this to a friendXM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my partner for xmas, he loves them so much! So easy to adjust and the app used to set them up to your liking was also easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurynC, Wonderful gift! We're glad that he loves using his new headphones and ease of use and using the app. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good for a couple of months, but by the 5th month it started disconnecting by itself all the time and by the 6th month the left side just cracked off as i grabbed it. Ive owned a 85$ of sony headphones pair for 3 years prior to these ones without a problem other than the shedding of material. Disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ytyt,
Thank you for taking the time to provide your feedback regarding the WH-1000XM5. We sincerely apologize for the issues you encountered with the product. We understand how disappointing it can be when a product falls short of expectations, particularly after an initially positive experience. The disconnection issue and the physical damage you mentioned are certainly not representative of the quality we strive to deliver. For information regarding the headband issue, please refer to the following link:
https://www.sony.com/electronics/support/articles/00346233
Additionally, you may find the following article helpful in addressing the connectivity issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Foam ear coverings creasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, except for on day one the foam ear coverings had gotten deep creases near the bottom of the ear; I am concerned that these will split open sooner rather than later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MarkR642,
Thank you for your purchase and we're glad to hear your satisfaction. We'll take note of your feedback. Thank you for choosing Sony! - Marco
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The election better is so much.i loved es la mejor elección
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggy,
Thank you for the 5-star rating and enjoy your headphones. Thank you for choosing Sony!
-David
Good, but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are good headphones. The noise cancelling is amazing, however i would not recommend these to somebody looking for the best sound quality. They do not sound bad, but for 400 dollars i did expect them to sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good headphones. Noiser cancelation is very good and phone calls are absolutely unparalleled. They aren't as comfortable as bose and occasionally the songs seem to change themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Turnip,
That's nice! We are very happy that you are enjoying your new Sony WH1000XM5 for having such a great noise canceling capability and comfort. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
luvv ittp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sooo goood! help me a lot from the noise in the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Embeer, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Headphones from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I meditate with them work with them. Do everything with these. If you’re in the market for some, this is the place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LaurenL, Perfect! We're pleased to hear that you are very much satisfied with your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Best you can get straight from box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best lounging or flying headphones you can get, no complaints but the Sony headphone app could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andrew, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best version yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over the ear feeling and high quality noise canceling. I had the previous two models and would say that this is an improvement!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Zipper broke off the case?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its absolutely ridiculous to spend this much on headphones just for the freaking case to be unusable and broken in such a short amount of time. Seriously you have to be mf kidding me right now. What a disappointing mf joke. There should be a zero star option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
Thank you for sharing your feedback, and we are sincerely sorry to hear about the issue with your headphones' case. We completely understand your frustration, especially given the investment you made in this model, and this is certainly not the level of quality we want you to experience.
We would like to directly evaluate your situation and assist you with a resolution. Please email the information below to us at socialsupport@am.sony.com so we can look into this for you right away:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We appreciate your patience and look forward to hearing from you so we can make things right.
Thank you for considering Sony!
Best regards,
Dominick
Good product by far
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality control with nice noise cancellation technique. The only downside would be the non-fold-able structure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KC666, Thank you for the feedback on your experience with your WH-1000XM5! We're glad you like the overall quality and exceptional noise cancellation of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the non-foldable design and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great Over The Ear headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its everything as promised. Im still learning how to use them cause im old:) but so far so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your satisfaction with your new Sony WH1000XM5. In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you.
You may contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5 rocks! Killer noise cancel, sleek style. Perfect for vibes and travel!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariaG, We are glad that you are happy with your best headphones ever, the WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent