Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, worth the money. The noise canceling is the best I’ve heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewH Awesome! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Bitchin Dude
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I highly recommend this product to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerryK, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent headfones very good sound quality item I’m definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTTTAAAAAWAAAAA3222222222,
Fantastic! We are truly delighted to hear your satisfaction with the amazing sound quality of your WH-1000XM5. We truly appreciate your recommendation!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
For any scenario
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Versatility, comfort, quality, awesome NC, all in 1 headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG,
That's very nice to hear! We're glad that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Awesome Sounds quality. Looks good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSan, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre amazing headphones, i have the xm4 and when i bought the xm5 I heard for clear on vocals and more clarity on instruments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anth0, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very comfortable wear. They’re not as bulky as I thought they were going to be.
I would recommend this to a friendBrand response from SonyListens
Posted .HI DavidLm, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best sounding headphones that ive ever owned. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyB, We are thrilled to hear that your new Sony WH1000XM5 headphones are the best sounding headphones that you have ever owned. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great audio quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way the sound is performed on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnni, Awesome! We're very pleased to hear that you love the great sound quality of your new Sony WH1000XM5. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Pretty good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good. Can wear them for long periods of time without any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GooGooGaaGaa,
Thank you so much for such a great review! We're glad you like the comfortable fit of your Sony headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love these headphones, i wear them to the gym snd the noise cancellation works like a charm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vindicator, Great! We're thrilled to hear you like the excellent noise cancelling feature of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not great for work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The boom mic on my Jabra 75 headset started failing. After reading an amazing review on soundguys.com for the WH1000XM5 I drove to Best Buy and bought them. The sound is great. The noise cancelling is great (I work from home in a room with a window AC unit). However, I can't hear myself talk when on a call unless I turn off the ANC, and that defeats the purpose of the ANC for me. I'm going to have to return them and find something else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF, While we're glad you like the great sound quality and noise cancellation of the Sony XM5, we regret to hear that you're unable to hear yourself talk during phone calls and it had to be returned. For this specific issue, I would suggest adjusting the noise cancelling function using the Sony Headphones Connect app and find the right spot where the noise cancellation still blocks out outside noise but still hear your voice during phone calls.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy intuitive features. Worth it on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brooklyn, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Loved the sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very greag sound and noise cancellation! Greag for studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar620 We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony does it again.
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great service, amazing headphones. Always reliable and sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, Fantastic! We're glad that you are satisfied with the service and enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love the headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, boyfriend loves them and raves about them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Kiran!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are amazing and that your boyfriend is raving about them! It's fantastic to know that he's enjoying the premium listening experience.
Thanks again for choosing Sony and sharing such positive feedback!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better then beats.... little pricey but u getting one of the best sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexasChuy We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Sony Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear I had them for an overseas flight they performed great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesK, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfort without having to have “comfort” name
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excelent. comfortable. I’d like just ask Sony to support all surround formats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Regi, We are glad that you like your new Sony WH1000XM5 wireless noise canceling headphones. These headphones support the following audio formats: SBC, AAC, LDAC. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Comfortness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortness and noise cancelling the best on market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Easyinstallation, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin