Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Cheaply Made and Broke Fast - Do not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones broke in less than 4 months. Randomly broke on this super cheap and thin plastic piece that connects one ear to the band when I was laying down, didn't even drop them or anything. Do not recommend to purchase unless you buy the warranty. For such expensive headphones you'd think the hinges would be made of metal. I would not recommend to buy them when they're so expensive. Best buy could not do anything to help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DannyD,
Thank you for reaching out to us with your concern. We're sorry to hear that you have an issue with the headband hinge of your WH-1000XM5. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Sound Quality, battery life, And ANC?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Think this is an almost perfect headphone for me because i am an aspiring editor and i need some quiet in the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1STUNNA, We're happy to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a christmas present for my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimpleSimon, Amazing! We're glad that your daughter loves her Christmas present! Thank you for choosing Sony. Erin
Best Over the ear headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones that I ever got. Great for noise canceling, and charging is just incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarthikN, Great! We're pleased to hear that you are enjoying the noise canceling and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
10/10 headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are the best things to ever happen to me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alazay, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for a month now and this is an upgrade from my xm4. Better noise canceling but xm4 has a better bass sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBack, Great! We're pleased to hear that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing headphones 10/10 recommend. Would recommend to a friend/pho!
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, blxz!
That's good news! We're glad that you are satisfied with the over-all quality of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your recommendation and for choosing Sony! - Marco
Perfect for the gym
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the gym, the noise canceling really tunes out any putside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusQ, Excellent! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them . He says the noise cancelation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroD, Great! We're delighted to hear that your son loves the noise canceling function of his headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Bussin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about it is great other than the fact you can’t fold it, but it doesn’t bother me all that much, the only other problem I have is the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter, Thanks for sharing your experience with the new Sony XM5 Wireless Headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Craig
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to focus and study. The noise cancellation is fantastic which helps you stay focus on your task.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elite777, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. Had for around a year now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Way better than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
EXCELLENT HEADPHONES
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most exciting and wonderful headphones I bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! We are truly delighted to know that you're satisfied with the exceptional performance of your WH1000XM5. Thanks for choosing Sony! - Romeo
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son, he loves his headphones. Sound canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
That's great! We are thrilled to hear that your son loves his new WH1000XM5 for having such an awesome noise canceling capability and great sound. He will surely enjoy this one. Thanks for choosing Sony! - Marco
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best phone I've ever purchased. Only good things on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoF We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
dope ash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good noise canceling and battery is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sentana, Amazing! We're glad that you like the noise canceling function and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my granddaughter really loves these headphones when listening to her play list
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drake, We're thrilled to hear that your granddaughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones very comfortable but noise cancellation is automatic and is usually not strong enough
I would recommend this to a friend As advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are as advertised noise canceling is outstanding worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentB,
Very nice! We're glad to hear that you like the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David