Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Great option.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good build and sound quality, battery life and I love the case. I just wish they had more bass options and could be folded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OsvaldoJ,
We are very glad to hear that you are enjoying the premium build, exceptional sound quality, and long-lasting battery life of your WH-1000XM5! We designed the sleek, streamlined silhouette and the matched carrying case to provide a sophisticated feel for modern travel. Regarding your feedback on the bass and folding design, we appreciate those insights; we encourage you to explore the "Sony | Headphones Connect" app, where you can use the built-in Equalizer to deeply customize the low-end frequencies to your specific liking.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very lightweight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarolineR!
We’re thrilled to hear you’re enjoying the great sound quality and finding the WH-1000XM5 so lightweight and comfortable for your listening.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are the best I've ever had so far and I've had many other brands over 40 years. The build quality is excellent, and sounds amazing too. They are more comfortable than the wh-1000 xm4 and have better noise isolation. They still come with the cord with mic and extras for travel. I'd say they sound a little better but more improved is the comfort and battery life! The battery is significantly better. I'd recommend these especially at the sale price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirscott,
Thank you for your fantastic review of the Sony XM5 Headphones! It's fantastic to hear these are the best you've had. We're delighted that the improved comfort, battery life, and build quality have impressed you.
It's great to know you're enjoying the enhanced noise isolation and sound quality, as well as the thoughtful travel extras. Your recommendation means a lot. Enjoy your listening experience, and thank you for choosing Sony! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Sony knocks it out the park again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disclaimer: Heavily invested in Apple’s ecosystem of products. I watched a lot of videos and reviews on these headphones prior to purchasing so it was between Apple and Sony. I chose the Sony XM5s because I thought they felt more comfortable, their noise canceling is top notch and the sound quality seems more natural to me than Apple’s, this is purely subjective of course. Your mileage may vary. Build quality is pretty sturdy and I love the case as sometimes I have to to travel. Battery life is also pretty amazing as well, they claim it’s 30 hours and it just might be, haven’t done any actual test of my own. I love the Sony app for this as the amount of customization kind of sealed the deal for me as well. They can only get even better from here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnBanes, You've made an excellent choice! We're thrilled to hear you like the comfortable fit, top-notch noise cancellation, excellent built quality, long battery life, plenty of customization options using the app, natural sound quality, and portable carrying case of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
These are Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I’ve used them for over a month now and have to say I’ve honestly never had headphones that are so comfortable and fit so well. They’re my first pair of expensive over the ear headphones, so I was worried they would squeeze my head tight, but I’ve even fallen asleep with them and felt fine! I’ve worn them for hours on end, the battery does last a while even when not fully charged. The app for the headphones could be a little bit more user friendly and have a few bugs worked out, but it’s still easy enough to use. Pairing is simple, it even paired to the Bluetooth on my television. These are also my first noise cancelling headphones, and it’s really nice! It even worked well for me when I was sewing on my sewing machine and my partner was playing video games next to me. The music on a low volume was still enough to completely drown out everything too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michi, Thanks for the 5 star rating! We're glad that you like them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best high end headphones in the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH‑1000XM5 deliver exceptional noise cancellation, rich and balanced sound, and top-tier comfort. Battery life easily lasts through long journeys, and multipoint Bluetooth is a game-changer. While the sleek design feels a bit large, the folding mechanism is smooth and intuitive. For dedicated listeners and frequent travelers, these cans are a stellar investment—pristine audio in any environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoG, thank you for your thoughtful review! We're thrilled to hear you're enjoying the exceptional noise cancellation, balanced sound, and long-lasting comfort of the WH-1000XM5. It's great to know the battery life and multipoint connection are making a difference on your journeys. We appreciate your feedback on the design, your input helps us continue improving. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best investment I’ve ever made. Literally cancels all the noise around me perfect for flying, studying and everything in between. Battery life is amazing , light weight unlike the Air Pods max these are so easy to clean and extremely comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rebeca, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Great high end head phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, very confortable with great noise canceling and very good sound quality, on the higher end for price but worth it as they will last for years. Only negatives are they do not fold down like the xm4s and xm6s and can get greasy quite easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Thank you for the fantastic 5-star review! We're so happy to hear that you're enjoying the amazing comfort, great noise canceling, and very good sound quality of your WH-1000XM5 headphones. It's wonderful that you feel they are a worthwhile investment that will last for years.
We appreciate your detailed feedback regarding the design changes and the material. Your comments are valuable to us as we continuously strive to improve our products.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Sony WH-1000xm5 is great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never owned quality headphoens until now. These Sony WH-1000xm5 headphones are pretty good at noise canceling especially when i pair them to Alienware M16 R1. Volume is great, design is modern, battery is very good, and connectivity great due to the fact that incan connect via headphone jack. Its got great audio quality for music and video games. The carrying pack is also simple and nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilly89,
Thank you for your feedback! We're thrilled to hear that you're enjoying your Sony WH-1000XM5 headphones. It’s great to know that the noise canceling, design, battery life, and connectivity are all meeting your expectations—especially when paired with your Alienware M16 R1 for music and gaming! Thank you for choosing Sony. -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Honest Ups and downs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are my absolute favorite. I was debating between the Apple, beats, and Sony but after trying them all out, these were superior. The noise cancelling is amazing. I love the clean look and color. They are so comfortable and adjustable to different head sizes. Comfortable for lifting and running. They do fall off when I work out abs or do push ups though. They don’t fold smaller for storage but the hard case is so pretty and protects them fine. Battery lasts soooooo long!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, DianaOV! We're glad that you are happy with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Quality Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones, the size and comfort for my big head and i wear them continuously through airport flights. The sound is great quality and the noise cancelation works great they dont fold but the swivel motion avaliable to "flip up or down" the headphones. The battery life is exceptional unless i blatantly leave them on hy accident i always have about 60% even with continuous prolonged use. (Airport overnight)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanttC, Thank you for sharing your wonderful experience with your WH1000XM5! We're so pleased to hear you like the size and comfortable fit, great sound quality, top-notch noise canceling, and exceptional battery life of this headset. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
“Worth Every Penny!”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love my Sony WH-1000XM5 headphones. The noise canceling is amazing — it feels like the world just fades away. Super comfortable, even after hours of use. Sound is rich and detailed. Battery lasts forever. Totally worth the price. Honestly, I use them every day now!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PrabinS,
Thank you for choosing Sony!
We couldn't be happier to hear how much you absolutely love your WH-1000XM5 headphones. It's fantastic to know the noise canceling creates such an immersive experience, and that you find them super comfortable with rich, detailed sound and amazing battery life. Thanks for making them a part of your daily life! We hope you continue to love every moment with them!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Buy with a best Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I’ve been looking for.. top quality build, exceptional noise cancellation with a perfect fit that stays on during workouts .. easy to connect and control with impeccable sound quality.. highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ObrianL,
Thank you for the fantastic review! We are thrilled to hear that the WH-1000XM5 headphones are providing the perfect fit and sound quality for your workouts.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very light and sound amazing. Love the comfert level when traveling. Yehese also have really good battery life. I would recommend this set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is spectacular. Powerful bass, clear highs, and the best noise cancellation I've ever experienced. The battery lasts a long time and they're super comfortable, even after hours of use. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyA,
This is absolutely fantastic feedback! We're genuinely pleased to hear that you find the sound of your WH-1000XM5 headphones spectacular, with powerful bass and clear highs. It's especially rewarding to know you consider the noise cancellation the best you've ever experienced, and that the long-lasting battery and super comfortable design make them perfect for hours of use. Your high recommendation means a lot! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
excellent all rounder
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones with clear voice call great comfort and very good noise cancelation combined with whatever audio you're listening too battery life last forever sync is fast to my phone great featured customizable through the sony app I will upgrade when the new model comes out for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayisfirstonTwitch,
Very nice! We're glad to hear that you like the noise canceling, battery life, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing sound quality, and a great battery life.I have had no issues with the Bluetooth going in and out. All and all these headphones were a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jonathan,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones are delivering amazing sound quality and great battery life for you. It’s wonderful to know that the Bluetooth connection has been reliable, making your experience even more enjoyable. Your positive feedback encourages us to keep focusing on providing products that enhance your listening moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great sound! No go as a workout headset...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a very long time since I have had the pleasure of such audio bliss! They are comfortable, and I enjoy how they can recreate a surround sound, fully immersive experience within a headphone. They are exactly as advertised. The reason for 4, rather than 5, stars is that this headphone has no resistance to water, working out, high humidity, etc. I have a set of JVC earbuds worth $50 that have an IP-54 water resistance rating. Yet, Sony is unable to build any resistance into a set of professional quality headphones you can safely work out in? If not for the high sound quality and comfortable build of the unit, it would have cast you 2 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watuchten,
Thank you for your time writing this review. We're glad to hear you are enjoying the superb sound quality and comfortable fit of your Sony WH1000XM5. We are sorry but this headphones is not waterproof. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality, Weight
Lots of compliments about them being stylish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.
I would recommend this to a friendBrand response from SonyListens
Posted .H Baylie, We're glad that you like the noise cancelation, light-weight design, sound quality, comfort, and battery life. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Money well spent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever purchased. Although these are expensive, they are worth every penny. Very comfortable, & stylish while doing a great job of blocking out background noise. Definitely recommend to anyone considering these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ChristineA!
We’re thrilled to hear that the WH-1000XM5 is the best headphone purchase you've made! It’s great to know that the combination of soft fit leather comfort, sleek style, and our industry-leading noise cancellation is making every penny feel worth it for you.
With 8 microphones working to keep your world quiet, we’re so glad you’re enjoying that distraction-free listening experience.
Welcome to the Sony family!
Best regards,
Gus,
Sony Social Media Team