Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Randomly disconnects & reconnects to Bluetooth.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't speak to the aesthetics, battery life, sound quality, etc. Nor will I compare them to Bose. What I will speak to is this: I use the headset to listen to music or take & place telephone calls on my iPhone 11. I also use it with Zoom & Teams meetings. Sadly, the headset will randomly play the chime and disconnect from bluetooth, then play a new chime and reconnect to my source anywhere from 10 seconds to 2 minutes later. Sony has suggested that my headset's charge is low, or the charge on my iPhone's battery is low. Nope. Or that I my headset is too far from my iPhone source. Nope. The iPhone is in my pocket or in my hand or on my desk, less than 3 feet from the headset. Sony has suggested i make sure that my headset's firmware is current. It is. Or that my iOS version is up to date. It is. Or that my Sony headphones iOS app is not current. Hogwash.I have the same issue when I use my Sony with my MacBook Pro. I will add that I have an old Bose QC35 headset and it NEVER, EVER does this! NOT ONCE. I actually did not use my Sony headset for the first 2 weeks that I owned it, and sadly I discovered this deal-killing problem after the time window to return these to Best Buy. My recommendation: DO NOT buy this product!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyS, we are sorry to hear that your headphones randomly disconnect and reconnect to your phone or macbook. This is definitely not the experience we'd like you to have. We also appreciate you checking the software version of your headphones and source device.
In addition, have you already tried resetting or initializing the headphones? If not yet, we also recommend trying that step.
Connect the headset to an AC outlet.
Press the power button and the NC/AMB button simultaneously.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price tag unless you've got money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These seemed great in the store but when I brought them home they didn't live up to their price tag. First of all, the noise cancelling feature isn't all that great. I could still hear my neighborhood train go by when my music was at a decent level, and my neighbor sawing next door. When I do the dishes I can hear that noise. It lessons with the ANC on versus off, but for over $400 I don't want to hear ANY outside noise. I am petite and these feel big on my head. Laying down with them on feels awkward. Music sounded fantastic in the store but not as good at home. I had a few experiences of the Bluetooth cutting out when listening to music on my phone and nothing is more annoying than that. Not sure why that would be. Lastly, after about an hour of use, my ears are super sweaty where their cushions are. In the end, these didn't feel or sound like their pricetag and I will be returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SJM23, We're sorry to hear this. This is definitely not the experience we'd like you to have.We'd love to help troubleshoot your problem and turn this into a better experience. First, please ensure the software is updated. You can check and verify the software using the headphones Connect app. To troubleshoot noise canceling effect, please follow the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We' appreciate all of your feedback as it help us improves our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
The best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 headphones and loved them. I bought Bose to try something new but returned them for these. My favorite. Noise canceling is the best, in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user156365, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Great headphones but pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeConsumer, Thank you for the positive review! We're very happy to hear that the noise canceling works really well. Thanks for choosing Sony! -Sam
BEST purchase this year!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! I literally wear it every day and it is worth every penny! It gives me more energy when I work out at the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james, We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, but not ideal for smaller heads.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the Sony headphones have an amazing sound quality and nice added features, unfortunately, the size of the actual ear part is quite large and not ideal for a petite head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and amazing features of the headphones. Your feedback about the earpads is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You can also adjust the headband depending on your head shape. You may find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Noice canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas and she loves them. She's in her Master's program and says these really cancel out the noise and allow her to study. She highly recommends them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user212458, Awesome gift! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Not for heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones at my local best buy about six months ago and ended up using them almost everyday during that time, I’m talking atleast ten hours a day and even sleeping in them. At the four month mark, I did notice the band/head piece began to bend, which probably wouldn’t have happened if I either used them less or the band was a bit thicker. Either way, they broke. I’m not saying don’t buy these headphones, they’re absolutely amazing in every other way, just not for heavy use. If I needed these for the occasional use, they would’ve been top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, We regret to hear about what happened to the headband of your Sony WH1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance with this issue, contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Cool Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Connection is very easy. However, the sound isn't that great. I would prefer a much louder sound. Overall, not bad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good, I recommend them, I bought them for a gift and more than happy to have chosen those.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CB0710,
Thank you for the purchase! We're glad to hear that the recipient is happy with the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Amazing love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones the noise cancellation is so good no audio leaking these are now my go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elia,
That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality on this item but the noise cancellation and maximum volume is not great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user649263, We're glad that you like the sound quality. If the effect of noise canceling is not sufficient, please try the following steps below:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
For low sound level:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Awesome headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones would just love for them to be sweat resistant so i could use them for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rattlerp, Fantastic! We're glad that you are enjoying your new headphones. While the WH1000XM5 units don’t have an IPX rating, you can still use these for your workouts. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s. We value you as a customer and will pass along your request for future product development.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
SONY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NICE Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinA, Thank you for giving the WH1000XM5 a perfect rating!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Headphone is an excellent product, and we recommend it to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user610233, Great! We're thrilled to hear that you're satisfied with your purchase. Your recommendation means a lot to us! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
great head set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.light weight, great sound and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rock7, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Solid Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The noise cancelling exceded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Raul, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son buy for a present to a friend because they went to the store and he’s friend like it
I would recommend this to a friendBrand response from SonyListens
Posted .HiTony, Excellent choice! We're also glad that his friend is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
Not as good as Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am comparing these to Bose, which I like so much better that I returned these to get Bose again. Sony was not as comfortable, could not control from the headphones themselves were the two major drawbacks. Sound was good, not better than Bose though. Felt light and less sturdy than Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For your reference, you may check the links below.
https://www.sony.com/electronics/support/audio-video/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony.
Sincerely,
Jess
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazinglllllllllllllllllllllllllllllllllllllllllll
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganP, We appreciate your star rating and we're glad that you like these headphones. Thank you for choosing Sony. Erin