Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
A great set of cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of my AirPods constantly in my ears so I wanted to grab a new set of cans for majority of my home office work. Mainly to drown out the sounds of my home and people cutting grass and such while working. These are a great set of cans, as they should be for their price. They aren’t as nicely built as the Bose, but they are fairly light with no fatigue. While I like larger ear cups, they can be a bit distracting at times as I have a small head. The sound quality sounds a bit flat, but if you play with the EQ in the app, they come to life. I still think the x4 earbuds are tremendously better in SQ, but these fit a diff role and seem to be better for calls to me atleast. The battery life is TREMENDOUS to say the least!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PMPerformance, we're glad you are enjoying our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality, Weight
Excellent!!! Amazing Sound Quality !!! Highly reco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and crisp sound. The music feels very lively. You can hear each instrument. The bass is deep and amazing but not artificial or overpowering. I never had any previous sony headphones so i cannot compare it with the xm4 or xm3. The best part i like is that they are so light. Some people with bad reviews have mentioned bad sound quality. In my opinion, either they got a bad unit or they have an issue with their bluetooth connection which is degrading the sound quality. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover, Great! We're glad that you like the sound quality of your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony delivers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market, and solid on all other factors such as sound, battery life, style, and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanW, Amazing! We're thrilled to hear that you are enjoying the sound, battery life, style, and comfort. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Battery life, Sound quality, Weight
Lightweight and a joy to listen to for hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being an Apple enthusiast and having their entire ecosystem of products, I have been quite happy with their in-ear headphones so I was only convinced that the Max's would be fantastic. But when I listened to them, they felt artificially boosted and somewhat tinny sounding. This is where the Sony's shined and ultimately won me over. The sound is natural, even, clean and crisp. And if you're looking for a little extra, the iOS Headphones Connect app works brilliantly for fine-tuning the sound. I listened to these headphones for 2 weeks and hardly used 40% of battery. They're lightweight, great to talk on the phone with and a joy to use. You won't regret this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent Option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great sound & soundproofing, too. Salesperson, Tony (?), at Glenwood-Crabtree was very good. Shared details of different headphones & recommended this item. Professional. Headphones are high quality, comfortable & easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JMNC,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the excellent sound quality and soundproofing of your WH1000XM5 headphones. It’s great to know that you received professional and helpful guidance during your purchase. We truly appreciate your kind words about the comfort and ease of use of the headphones, and we’re here to support you anytime you need.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Portability
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality no complaints love the look of them Only thing is they don’t fold
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ErickN!
We are absolutely thrilled to hear that you love the look of your WH-1000XM5 headphones and that you have no complaints about the amazing sound quality! Delivering a high-fidelity listening experience is what we strive for.
We do appreciate your feedback regarding the non-folding design. The new sleek, fixed headband design was chosen for enhanced comfort and acoustic performance, but we understand that the inability to fold them compactly is a trade-off for users who prioritize portability. Your input on this design choice is valuable for our future product considerations.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Tea
- Pros mentioned:Battery life, Sound quality
Favorite!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling! The battery lasts SO much longer than you expect. Easy connectivity and sound control within the Sony SoundConnect app. My favorite headphones that I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegN,
It’s a true pleasure to hear that the WH-1000XM5 has become your favorite pair of headphones!
We take great pride in our industry-leading noise cancellation and the exceptional battery life that keeps your music going all day. It’s also fantastic to know that the Sony | Sound Connect app is providing you with that seamless, intuitive control over your audio environment. Knowing that we have provided such a high-quality listening experience is exactly what we strive for.
Thank you for choosing Sony and for being such a valued part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Recommend buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphone that are comfortable to wear and sound great. Also have excellent noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoshuaC!
We are absolutely thrilled to hear that you are loving your WH-1000XM5 headphones! It is awesome to know that the top-notch noise cancellation, premium sound, and comfortable fit are delivering a great experience for you.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones, the best I’ve had in a while (wa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Several reasons why I like them: 1) Fantastic sound 2) Great NC 3) Comfortable 4) Long battery 5) Easy to use app with EQ features 5) Responsive and intuitive hand gestures on the right side 6) Cool features like stopping music when you speak 7) Nice quality case (albeit a bulky one) 8) Great microphone Things that could improve: 1) Can’t connect to Apple multi headphone feature, hopefully they get Apple to include them in the future 2) More compatible 360 audio; their spatial audio is limited to certain apps 3) Bulky case 4) I sometimes have issues with Windows, specifically with Teams
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanL, Great! We're glad that you are enjoying the sound, comfort, battery life, ease of using the app, noise canceling, and features of your WH1000XM5. Sony also takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
just awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for work to eliminate noise. anc is really good. notice to less tech savvy people that the headphones has a default feature that it cuts off the music when someone is talking to you so you can hear them. it is a feature though i believe that it should not be on by default, i cannot penalize them for that. also i guess another downside is to turn off that feature, the app is required to be downloaded. for the pros, lighter than a bose qc35. not sure about the new ones. long battery life. comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kenny,
Thank you for the 5-star rating! We're glad you are enjoying the noise canceling features, comfortable fit, and long battery life of the WH1000XM5. We appreciate and value your opinion with regard to the Speak to chat feature. Rest assured that we will have this noted as we always aim to provide the best experience possible for our customers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
The Best Are Somehow Even Better Now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and Style - These are pretty comfortable but not as comfortable as the XM4 or the Bose QC35. For me the slight discomfort comes from the thin top head band. For me it doesn't distribute the weight of the headphones very well, so after a few hours of wearing them it can get someone uncomfortable. I think these look very nice but ore importantly the materials used feel a lot nicer than the XM4 or the new Bose 700s. Sound - They sound almost identical to the XM4. The average joe would find it hard to differentiate these from the Xm4s but it is not like the Xm4 weren't already the best sound headset. The EQ in the app is awesome you can customize the sound exactly the way you want. The Bose do not come close, The Bose 700s are very flat and the App doesn't let you change it very much. The noise cancelling on these headphones is a massive improvement over the Xm4 which were already the best Noise cancelling headphones. I noticed with these they are more consistent with the noises they block out. Battery Life - The 30 hours seems accurate and for my use case that extra 10 hours over the Bose 700s makes a huge difference for convenience of having to worry about plugging these in all the time. The Bose 700s for me didn't come close to the 20 hours battery life, it often felt more like 15 hours and I was having to plug them in every couple days. App - The Sony app stands alone when compared to all other brands. As mentioned above you can EQ the sound exactly the way you want. As well as being able to set your settings for locations, so for the Gym you can boost the Bass and for work you can turn on Speak to Hear option which turns on ambient noise when you speak. The dual bluetooth is very easy and convenient to use and switch between, I wish for one day to have simultaneous playback with both bluetooth connections. Overall - I loved my XM2 and then the XM4 were amazing but different seem like enough of an upgrade to warrant keeping the XM4 over my XM2. But the XM5 feel like an upgrade in every possible way, I get better range with and the Noise cancelling is significantly better at blocking out more noises. If you have the older Xm headphones you have to upgrade to these, they are amazing. If you were looking at the Bose 700s please do yourself a favor and avoid those, they are noticeably worse than the Sonys in every measurable way. The Bose 700s have worse battery life, worse sound, worse app, and worse noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Dhays! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the design, superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Good travel headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony WH-1000XM3s for a while and loved them, they were the perfect headphone for a while. The battery got messed up so I got the AirPods Max and when the XM5s came out, I figured to give them a shot. They are a good upgrade, they sound good in most to all music genres, but personally I EQ them to sound more neutral because the Sony line always have a bass-heavy sound profile. These are not as muddy and overwhelming though. The new added features are a welcome upgrade, and they are very comfortable. I’m already used to having non collapsible ear-cups, so it’s not the end of the world. They sound good, have tons of features, and have an attractive new design. They are good and a keeper for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the sound quality especially when adjusted using the EQ, comfortable fit, new design, and overall features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line for their price range and for most non-professional consumers/non-audiophiles. Amazing battery, sound quality, touch controls, fast charging, comfortable, good app, noise cancelling is generally very good (not as good as airpods max though). The build is very light and finish very buttery soft plastic. It can feel a bit “cheap” though. The out of the box sound profile is god awful. Who chose it i have no idea. Download the app and set up the EQ to your liking. Google good EQs if you need help, it dramatically helps sound quality. Definitely wait until there is a sale though. Not worth the full retail price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brandonlow93, We're glad that you like the battery life, sound quality, touch controls, comfort, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Exceptional, but not quite a one stop shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All day battery, and best-in-class-noise cancellation! While these are certainly priced at a premium, the sound quality rivals headsets priced significantly more. The app helps to optimize its feature set. Though the fit and finish is quite good and lends to a comfortable, light-weight design, it doesn't look and feel as premium as a headset of this caliber should. While music sounds very good, the headset is really not suited for gaming, those looking for a one and done approach will not find it here in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nav009, Amazing! We're glad that you like the battery life, noise canceling, app, sound, and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
A dream to some, a nightmare to others!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from the WH1000XM3's so this will mostly be a comparison to those. The ANC is top notch, better than the 3's which I was already impressed with. Ability to connect to two devices is awesome! Yes they redesigned the headset so it doesn't fold up nearly as compact as the 3's, but I don't travel much and these seem a bit sturdier. The fit is better also, but again, I have no problems with the 3's in that regard. The sound is not as bassey as the 3's but they are much more clear with a wider stage. The battery life is... decent. Are they worth 400 eye-blistering dollars? Yes if you want the latest tech and no if you have higher financial priorities. They are, after all, only plastic headphones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarkingMad,
We're glad to hear you like the noise canceling features, Multipoint connection, and comfortable fit with your new WH1000XM5. However, we are sorry we were not able meet your full expectations with regard the bass sound and battery life of the unit. If you haven't yet, please try to follow the troubleshooting steps below. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
With battery life, usage hours may be different depending on the settings and conditions of use. You may find these links helpful about available operating time of the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones I've ever owned.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with the blue and do not regret it for a second. Great color! Even the case is made of high quality material, lightweight and durable. Very comfortable to wear for extended periods (use them for work 6-9h a day). ANC is the best out there in this price range. Audio quality is great with a bit of eq customization. Battery life is as amazing, even with ANC. I've had Bose, previous versions of the XMs, Sennheiser, and Audio Technica. Overall these are the best headphones I've ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielC, You've made a great choice! We're glad you appreciate the high quality material, lightweight and durable design, comfortable fit, exceptional noise cancellation, great sound quality, long battery life, and overall performance of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Great but not a fan of matte finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound overall is great and customizable with the app, its also an added bonus to create a different listening experience to your choice. The matte finish is a little annoying- not sweat friendly and a little hard to clean up with wipes. Another thing I think that theyre the perfect weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunrae, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input on the matte finish and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal!! Wow! Feels like a stereo system, download the app if you purchase this. Its a quick download, fine tune the sound then never touch the app again. I bring these to the gym I jog with these, jump road I punch punching bags. If theres an upgraded version of this headphone set i am going to purchase. Sony does everything so much better than Samsung and apple. My 1 complaint is I sing, or yell with these on at the gym so the headohones auto pause to listen to my surrounding. I'm sure I can tweak the app to get rid of that but the voice commands work extremely well its easy to talk to others too. I do blast my music but i make sure i don't risk hearing damage. If you blast headphones, no longer than 15 minute's for your ears, if you listen at a balanced level then you'll go for hours. Do not let moistures or sweat/ rain touch these headphones theyre Exspensive and Great quality. Better gym headphone are bone conduction headphones that wrap around your neck a little
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnM,
We are honored to hear such high praise for the WH-1000XM5 and to know that the sound quality feels like a full stereo system for your workouts! Regarding your experience at the gym, you'll be happy to know that you can indeed disable the feature that pauses your music when you sing or speak. Simply open the Sony | Sound Connect app and toggle off the "Speak-to-Chat" setting; this will allow you to sing or yell to your heart's content without any interruptions to your audio. We love your dedication to both your fitness and your hearing health!
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an amateur audiophile but i do lean more bass heavy and these scratch both the detail and bass. I had the XM4 for a brief moment. These feel much lighter. Some may even say they feel cheap but they manage to still feel premium to me. But because they are so light, they almost feel fragile. The noise cancellation is great, best in the industry. I do miss the variable noise canceling of the XM4 instead of just on or off on the XM5. Very comfortable for me. Very light on the head and room for my ears. When reading reviews, remember sound is subjective as well is fit and finish. Try them for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayxbby, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin