Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great for work and home use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn.
- Pros mentioned:Comfort, Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones! Sound quality is excellent especially for someone who listens to heavier music. Also very comfortable compared to other headphones I’ve tried. Highly recommend for casual use or heavy listening!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonF!
It is truly wonderful to know that the WH-1000XM5 is hitting the mark for your heavier music and providing the comfort you need for long listening sessions!
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Weight
Worth the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love wearing these whenever I get the chance. Go too travel headphones for roadtrips and working out. Great battery life, light weight, and always feel secure on my head. If worried about sweating with these just grab soft silicone ear covers on amazon and it’s like they’re not even on there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brook, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. He loves them because they are very comfortable and noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PapaGtheRT! We’re so happy to hear that your son is loving his gift. It’s wonderful to know that the WH-1000XM5 headphones are providing the amazing noise cancellation and comfort he needs. Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Best on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, light, amazing sound quality, excelent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD!
Thanks for the excellent feedback on your WH-1000XM5 headphones!
We are really happy to hear that the comfort, lightweight design, and overall sound quality are standing out for you, and that the noise canceling is proving to be excellent.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nice Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. Great sound, very comfortable, but stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PVishal,
We're delighted to hear that you find the WH-1000XM5 Headphones to be awesome! We appreciate you noting the great sound, comfort, and stylish design.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Battery life, Sound quality
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Not right for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, they are comfortable, the noise cancellation is effective, and the battery life is phenomenal. After reading that you might wonder what would possess me to return these. I do a massive amount of reading, note taking, and typing. Every time I looked down to read a book, or write notes my music would pause and the headphones switched to transparency mode. Nobody I talked to could figure out how to stop this from happening. I hope my experience was an anomaly, but I wasn't willing to chance it again, so back they went.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leroy71, While we're glad that you like the sound, noise canceling function, and battery life, we regret that these had to be returned. This is definitely not the experience we'd like you to have. We have some troubleshooting steps available in the Help Guide that may help fix the issue you've encountered. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality, Weight
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony >>>> Bose!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for new headphones and tried the Bose QC Ultra, as my previous pair were the QC 45s. For some reason, I could not get the Bose headphones to connect to my PC for the life of me. After lots of failed troubleshooting, I ended up returning the Bose headphones and grabbed the Sony WH-1000XM5 instead. They instantly connected to my PC with no issues whatsoever. My music, videos, and games sound great, and the color and finish on is super clean. I also really like the carrying case. In short, I definitely recommend going with Sony if you want seamless connectivity across devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexi,
It’s rewarding to hear that your transition to the WH-1000XM5 has been such a seamless and positive experience! We understand how important reliable connectivity is for your workflow and entertainment, so we are thrilled that our headphones paired instantly with your PC where others could not. It’s also great to know that you are enjoying the premium finish and the design of the carrying case, as we aim to make the entire package feel as high-end as the audio sounds.
Thank you for choosing Sony and for sharing why you made the switch to our family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Best purchase I have ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, that's fantastic to hear! We're absolutely thrilled that your Sony WH-1000XM5 headphones are proving to be such an excellent product for you. We specifically designed them to be very lightweight and comfortable for hours of wear, so it's wonderful to know they're meeting that need, especially during your study sessions. We're also incredibly pleased that you find both the noise canceling and music quality exceptional. It sounds like they're truly helping you focus and enjoy your audio! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality, Weight
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were excellent sound quality, very light but easily dirty. Especially the case they match the color of the headphones and got dirty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SimplyZach,
Thank you for considering Sony products!
We’re glad to hear you appreciate the excellent sound quality and lightweight design of the WH-1000XM5 headphones. At the same time, we apologize for the frustration caused by how easily the headphones and matching case show dirt. Your feedback is important, and we will share it with our team to explore improvements in the design and materials for better durability and ease of cleaning.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Solid headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset with great sound quality and battery life. The noise cancelling works great for when I am doing focus work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blake,
We are immensely pleased to hear that your WH-1000XM5 headphones are helping you stay in the zone!
It is great to know that our Industry-Leading Noise Cancellation is providing the quiet environment you need for your focus work. We specifically engineered the Integrated Processor V1 and HD Noise Cancelling Processor QN1 to block out distractions, allowing you to fully enjoy the exceptional sound quality and reliable battery life throughout your day.
Thank you for making Sony part of your daily productivity and entertainment!
Regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Excellent follow up to the xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm4s before these so i knew the quality would be excellent. The foam padding on the ear cup is incrediblly comfortable. I often wear these up to 12 hours at a time with only slight discomfort near the end. My only complaint is that they don’t fold up like the xm4s did into a small case. They dont not fold at all so the case is somewhat bigger now. So, a small hit on portability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rrmm, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best overall headphones period
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to test out the sound quality. After having them for a couple of days, I will unfortunately be returning them. NOT because it's a bad product, but it's just not what I'm looking for. I will admit, these are the best OVERALL headphones on the market. The design, battery life, functionality, ANC, and transparency mode are all excellent. For that alone I will deeply miss these headphones, I mean, they just feel so good to hold. But, I wasn't looking for an overall great pair of headphones... I want exceptional sound quality. And while these definitely sound good, they're not as good as I would like, even after tweaking the equalizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioS, While we're glad that you like the overall quality, we regret that the headphones' had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Recommended heaphone of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality best noise cancellation and long battery life. Microphone quality is great especially when outdoor when its windy. Controls take a while to get use to sometimes when tapping headphone it dosent respond as quick but still works. Comfort is 10/10 especially those who wear ear piercing could wear them all day. Noise cancellation is very great tested with a loud fan next to me and could hardly hear a thing. Overall would recommend product and for the price range is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KiaraM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function, battery life, call quality, and comfort of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). When using the touch sensor, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds). You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM5 Wireless Noise-Canceling Are excellent. The sound is amazing. I’ve had them for ver a year without any problems. This is actually my second pair. The Sony WH1000XM4 headphones being my first ones (I gave to my sister and she loves them too). The Blue is Fabulous. They are light and comfortable I often forget I have them on. The App for the Sony Headphones is great to use with both models. It’s an all around cool experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle!
It is truly wonderful to know about your experience with your WH-1000XM5 headphones! We're particularly grateful for your loyalty, not just with your second pair but for passing the great experience on to your sister with the XM4s.
It’s fantastic that you’re enjoying the amazing sound and find the Blue color fabulous. We specifically designed the XM5s to be light and comfortable so you can wear them for hours, so hearing that you often forget you have them on is perfect.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
This is better that QC Ultra.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shok,
Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality- great Fit - great These are available on discounted price if you get it thats great. I have worn these continuously for 3+ hours on calls and also for music and the battery is amazing so far. You need to get used to the touch gestures but takes no time to het familiar with them. I would recommend these for the features offered at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuraiJack, fabulous! We're truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, reasonable price, and long-lasting battery life of your WH1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Over 2,000 Five Star Reviews: I'll Add One More
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a much older pair of Bose noise cancelling headphones. I was actually going to buy another set of new Bose headphones until I read professional reviews comparing the Sony XM5 to the Bose QuietComfort Ultra. Both are top tier in noise cancelling, sound quality, comfort, and build quality. In every review, however, the Sony XM5's got the edge. I've always been very satisfied with other Sony products I've purchased over the years going all the way back to the 1970's, so I decided to switch teams on this purchase. I have to say, I am definitely very pleased with my choice. Using the Sony Headphones iOS app, I spent some time tweaking the EQ to get the sound to my liking. For me, the magic combination was selecting the Bright option and then bringing the Clear Bass up to +5. That said, with the EQ off right out of the box, these have a nice mellow, even tone that is very pleasing as well and probably closer to audio perfection than my choice. For my older ears, though, my tweaks help me hear my tunes the way I was able to without EQ when I was in my 20's. Last, but not least, I'd like to respond to some of the negative build quality comments I've read. I really have no idea how anyone ends up with broken headphones other than to completely abuse these bad boys. They are solidly built yet very light weight. All products have their limits, of course, but after several months of continuous use, I can't see how any of the components would fail without serious mishandling by the user. So yeah, with over 2,000 five-star reviews do I really need to add one more? No, but when you find something that's worth a positive review, it never hurts to put it out there. Enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSeith, Thanks for sharing your experience and positive feedback on the new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig