Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
A travel must-have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I travel for work sooooo much. I used to travel with my airpod pro's, but they would die so quickly. These literally last forever, they are super comfortable, and they block out a ton of sound. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanisD,
Awesome! We're glad to hear that you love your new Sony headphones. We appreciate the positive feedback regarding the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Amazing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very light and comfortable. I enjoyed using them during a car trip recently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseJ, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying their stunning sound quality, light and comfortable design. It's fantastic to know they've been an excellent companion during your trip as well. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Battery life, Sound quality, Weight
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, very comfortable to wear and the sound quality is amazing. The charge last so long too. These are the best on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deja,
Perfect! We're thrilled that you like the comfort, sound quality, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
1000xm5 worth it on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. There are no deal-breaking issues to speak of. Sound quality is peak, build is durable enough and they are easy to connect and use out of the box. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWithPurchase,
That is fantastic feedback! We are thrilled to hear that you are enjoying the peak sound quality, excellent battery life, and easy out-of-the-box experience of your WH-1000XM5 headphones. Knowing that the build feels durable enough for you and that there are no deal-breaking issues is exactly what we strive for in our premium noise-canceling line.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery lifeCons mentioned:Portability
Good but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 and thought this would an upgrade and it was as far as the noise canceling and software, but for the overall fit and also the portability this is where they differ. I tried this in the gym and they would not stay on my head and after a week i realized theses may not be for the gym like the XM4's were. I had them on plane rides and they worked wonders as far as the noise canceling is concerned i could not hear anything for the most part. I had a window seat and i leaned onto the window and they moved which caused me to adjust and due to the flight distance i had to find a position that would work, so the headphones would stay were they were to provide me the peace and quiet that i was looking for. The battery life was terrific as i never had an issue with especially get notified that you need to charge them. Also not folding to be more compact was an issues as well. Overall they are good headphones but with minor things i did not care for. PROS: -software amazing -noise canceling top notch -battery life -very stylish CONS: -not a secure on my head as the X4 -kept sliding off my head when i would transition exercises -not a compact as previous version
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigLew, glad you like the noise canceling feature, battery and design of your new headphones! We appreciate your feedback regarding the fit and headband of your Sony unit. Please adjust the slider of the headband to get the fit you need. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the 900 series and this was a great purchase. These earphones are lighter and much more comfortable than my previous earphones. The sound quality has improved as well but it is hard to beat any Sony headphone when it comes to true sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlewolf,
Thank you for choosing Sony!
We're excited to hear that your upgrade to the WH-1000XM5 has been a great purchase. It’s wonderful to know they are lighter, more comfortable, and that you appreciate the improved sound quality. Thank you for recognizing the continued excellence in Sony’s audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Ideal headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Light weight and premium sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joao,
Thank you for choosing Sony!
We're excited to hear that the WH1000XM5 headphones are delivering premium sound quality while being lightweight and comfortable for you. Your positive comments inspire us to continue providing products that combine performance with ease of use.
Best regards,
-Fred
Best value wireless headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for the price! We had good help at Best Buy from one of the employees who told us the benefits and comparisons to other brands and we landed on these. The functionality and usability is what makes these great. I can swipe on the headphones to adjust song, volume and play and pause. I highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanG!
We are delighted to hear that the functionality and usability of your WH-1000XM5 are making your listening experience so great!
These headphones feature a Touch Sensor Control Panel, allowing you to stay in control with simple taps and swipes on the ear cup. They also include Multipoint Connection, which allows you to stay paired with two Bluetooth devices at the same time and switch between them effortlessly.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Sony WH-100XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, decent noise cancelling in loud environments. Only downside I see becoming an issue later on is the hinge, it doesn't really seem all that sturdy, be very careful and never drop these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, JACKL!
We are happy to hear that your XM5 is keeping things very comfortable and giving you decent noise cancelling even in those loud places!
We also really appreciate your note about the hinge. While they are built to hold up well to normal daily use, you are totally right that taking a little extra care and avoiding drops is always the best way to keep them in great shape for the long run.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are so far the best sony headphone i have wore. Really comfortable, music is loud, features are amazing. Ive had them for more than 5 month i cant recal. I would recommend these headphones to any past sonny headphones user most definitely a upgrade from past ones. Battery last me for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisLovo,
Fantastic! You've made a great choice! We are extremely pleased to know your satisfaction with the very comfortable fit design, exceptional sound quality, long-lasting battery life, and amazing features of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones — light, comfortable, great sound! Never leave home without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingLawyer, We are so happy to hear that you've found the Sony - WH1000XM5 to be a great choice for you. As you noted they produce an Astonishing sound quality, and their ultra soft earcups are designed for long term use. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Amazing but noise cancelling is overhyped
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fits very well, lightweight and not too tight, feels very high quality and luxurious. The app is super easy to use, and is very customizable to your own personal fit. One thing thats weird is the headphones swivel outwards rather than inwards, meaning the inside of the headphones are exposed when around neck. Thats one thing thats odd, also the case, the flat part is actually the top. Which is funny because you would think that the flat size is the bottom (where it would rest). Just everything feels backwards when it comes to the case and how the headphones swivel. Other than that, everything is great, i love the colors too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garo, Thanks for sharing your thoughts on the headphones. We're glad you like the lightweight design and user-friendly app. We also appreciate your feedback regarding its swivel design/direction. This can help us improve the product in the future. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
10/10 Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big audio person, both playing in bands, running sound equipment for bands, and just listening to a lot of music. I love these headphones. I've gone through a few looking for the right thing, these are it. Sound quality is great and perfect with some EQ work. Transparency mode is surprising quite good. Not airpods good, but still good. I can easyily carry on a conversation while using transparency. They look amazing, especially in white. But of a pale cream white with a slight tint of tan. Looks good. It works on wired mode as well. Noise cancelling is really good and has different modes you can tinker with on the app. It has some features I don't use, like auto transparency when I talk but it's still nice to have sometimes. Battery lasts forever as well. I go days without charging them. Highly highly recommend these if you can afford them as they are a bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aftonone, Amazing! We're thrilled to hear that you are enjoying the sound quality, EQ, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, innovative features, and wonderful app support. Not my loudest pair of headphones, but definitely the best I've owned. Battery life is ridiculously good; I once used them for about eight hours a day, for threes days before needing to charge them. The headphones are still pretty new, so the battery is fresh, but I couldn’t believe it and this is around my tenth pair of over the ear headphones. A couple of cons are; sometimes I hear static when I’m near a passing train ( near as in waiting for the train on the platform), and I sometimes like to place the headphones above my ears while I listen so that I can hear the sounds around me as well as the music. The headphones with recognize that they are not on my ears and go into sleep mode ( I could easily fix this in the app). All and all, I give them a 9.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzizT, we definitely appreciate your detailed review of our product. Glad you are enjoying your new headphones! We understand your feedback regarding the static noise you hear sometimes. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Sony Really Let Me Down With These
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I really wanted to like these headphones. As someone who purchased the WH-1000XM2 headphones back in 2017, I was really looking forward to all the upgrades that the XM5 would provide. The upgrades were there, but so too were the problems as well. Let us begin. Pros: Excellent sound, fantastic noise canceling, very comfortable to wear, felt like a premium product to hold, lightweight, and I was a fan of the beige color. I would use these when traveling throughout NYC and commuting to work. The noise cancellation was so good that when standing on the subway platform and waiting for an oncoming train -- if I closed my eyes -- I could forget that I was on a busy platform while listening to my music. Cons: A few months after buying them, there came an issue where the sound would go out for 10-20 seconds at a time. It would happen randomly when walking, sitting, on a bus, or wherever. It didn't matter what type of audio I listened to, be it music or podcasts. It got to the point that I just stopped using the headphones altogether. I'm not sure if this issue is a cold-weather thing, as I began to notice beginning in October of last year when the temperature started to drop (interestingly, I purchased these headphones in December of '22, and there were no problems during that winter). Nevertheless, I went back to using the XM2s. Yes, I've gone back to using the same headphones that I thought would have been retired by now, but the XM5s were inconsistent with maintaining their audio. I'm so disappointed with these headphones and Sony. Perhaps I had a defective product, but for something that's nearly $400, constantly losing sound at any place at any time is incredibly frustrating. So, in the end, despite the excellent sound quality (when it would work) and noise cancellation, I can't in good conscience recommend anyone buy these headphones based on my experience with them. Again, I've had no problems with the XM2s, and they're almost 8 years old at this point. Sony, please get your act together because this was such a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oaktown,
Thank you for reaching out to us with your concern. While we're glad that you like most of the features, we are sorry to hear that you are experiencing issues with your WH-1000XM5 disconnecting from your device randomly. We have taken note of your issues. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software updates (via the Sony Sound Connect app) as this will help improve the overall performance of the WH-1000XM5.
In some cases, such as when you wear the headphones over a cap, a scarf, hair, etc., the sensors may not detect that you are wearing them and may turn them off. Be sure to set the earpads over the ears. Also, check the proximity sensor. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. Please note that the WH-1000XM5 model is designed to function optimally between the temperatures of 0°C and 40°C (32 °F to 104 °F). Although it can and will function beyond this temperature range, performance may be impaired.
If the connection is unstable, such as when producing only intermittent sound, switch the sound quality mode to Prioritize Stable Connection. If the behavior continues, restore the unit to factory default. Doing so may resolve the issue. To reset the headphones, follow the steps from the link below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If the issue persists, a separate article is available if there is no sound, or sound is only heard from one side of the headphones on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204552
If this does not resolve the problem, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess