Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
BEST HEADPHONES ON THE MARKET!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I had ever used. Highly recommend if you're willing the spend the money. Battery Life is insane, Noise Cancelling feature is awesome, and overall its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjayP,
Excellent choice! We're happy to hear that you found the best headphones that perfectly matches your needs and expectations. It's nice to know that you are are having a great time with the long battery life, noise cancellation, comfortable fit, and overall performance of your WH1000XM5. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
A great pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they have great noise canceling and are very comfortable. One of the best pairs I own! I debated between these and bose, ended up with these, and they have been great for airplanes, syncing over Bluetooth is pretty easy and they are comfortable for several hours without issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DJBK,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoying your Sony Headphones and how effectively they have met all your needs! We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!
Thanks for choosing Sony, have an incredible day!
DiegoV
- Pros mentioned:Sound quality
Pretty headphones with good sound and mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and very nice to look at. I really like the sound and mic quality on this headphone, mostly use it for office calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushruth,
That's wonderful to hear! We're delighted that you find the WH-1000XM5 headphones both stylish and functional, especially enjoying the exceptional sound and microphone quality for your professional calls.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome. I can listen to podcast while mowing the yard. I wear glasses and they still seal up for the automatic noise cancelation to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RoyB!
We are thrilled to hear that you think your WH-1000XM5 headphones are awesome!
It's wonderful to know that you can successfully listen to podcasts while mowing the yard, which is a true testament to the power of our industry-leading noise cancellation. We are also delighted that the earcups still provide a great seal, allowing the automatic NC to work effectively, even while you wear glasses.
Thank you again for choosing Sony to bring tranquility to your chores!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent headphones! I bought them specifically for my 18 hour flight and let me tell you - best decision I EVER made. I went from very cheap noise-canceling headphones to these and the difference is so noticeable. These headphones make it so I forget entirely that surrounding noises are taking place. The sound of audio is crisp, clear, and the base is booming - something I really appreciate. You can tinker with audio setting in the headset app if needed. Overall this headphone is the best set I've ever had and the white color is so sleek and stylish. And battery life goes for at least 2 days for my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .H DezRae, We truly appreciate you taking the time to share this wonderful review! We're glad you like the top-notch noise canceling, crisp and clear audio, punchy bass, long battery life, sleek and stylish design, and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between the Sony and Apple headphones. I am an Apple girly through and through, but I went with Sony and haven’t regretted it at all! These headphones are great! They sound amazing and the functionality of them is so convenient. All the gestures you have to increase or decrease volume, skip or go back it’s so convenient. You can also toggle between music if you’re trying to hear someone or something. By placing your hand on your right ear music decreases for you. The battery life is unmatched and the charge time is the fastest I’ve encountered. All in all see for yourself, it’s a great buy and you get your money’s worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GraceG, We're delighted to hear that you are enjoying the features of you new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch and easy to use. They are also comfortable. I guess the only knock I would have on these is that if you sweat a lot it can get nasty because the cushion is cloth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RandyW!
We are absolutely thrilled to hear that your WH-1000XM5 headphones are top-notch, easy to use, and comfortable! It is awesome to know that you are enjoying the overall experience.
We truly appreciate your feedback regarding the cushion material when sweating, and we will definitely pass that along to our design team.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Weight
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. These headphones are comfortable to wear, but also fall off easily and the ear pads can get really hot. The settings are easy to set. Noise canceling is adequate, but not as strong as previous models. On rare occasion, there is a connectivity issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spyro, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
For stable connection, set the headset to “Priority on stable connection” using the Headphone connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
really good noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the audio and noise cancellation are really good like you can be walking around and not hear people around you while you have them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LOGAN,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones are delivering excellent audio and noise cancellation for you. It’s wonderful to know they help create a peaceful environment, even in busy surroundings. Your experience highlights the care and technology we've invested in these headphones, and we appreciate you sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality. Very comfortable. Love that you can adjust all the little settings and such. Just wish they were a little louder, but that also could be because I'm always blasting my music, so I might have ear damage already. Definitely worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackR, Thanks for your feedback and insights. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best pair of headphones I have ever used, sound quality is amazing, comfort is really good, noise cancelling is good aswell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waaa,
We're delighted to hear that you find the Sony WH1000XM5 among the best headphones you've ever used. We're glad the sound quality, comfort, and noise cancelling impressed you. Thank you for your wonderful review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Weight
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend the xm5 since they are very light and good price for the quality they provide. But, like anything else, they do come with a flaw. During intense work outs they do tend to fall easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VICTORERNESTO,
We are glad to hear you are enjoying the lightweight design and great value of your WH-1000XM5 headphones! We appreciate your feedback regarding the fit during intense workouts, as it helps us improve future designs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is amazingly comfortable and the noise canceling works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenS,
It makes us really happy to hear that you are finding the WH-1000XM5 to be such a perfect fit for your lifestyle. We put a significant amount of research into the "Soft Fit Leather" and the lightweight design to ensure that they remain amazingly comfortable even during the longest listening sessions.
It is also wonderful to know that our industry-leading noise canceling is performing exactly as you hoped. By utilizing two processors and eight microphones, the headphones constantly optimize sound based on your environment, allowing you to stay fully immersed in your music or calls without any outside distractions.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort
Quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaFleur, Thanks for the review. We're glad you are impressed with the new XM5 headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Exceptional Sound Quality and ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've now been listening to these daily for almost two weeks. I really dig the modern, minimalist design of the XM5s. The Mark 5s feature exceptional sound quality, imaging, and an open sound stage, although I would give the edge to AirPods Max. With every major streaming service, with the notable exception of Spotify supporting Dolby, the lack of support for Dolby Atmos is a huge omission. As such, you'll have a far better experience watching movies and shows, that support Dolby, with AirPods Max. ANC on these is exceptional. One disappointment is transparency/ambient mode, which is just leagues better on AirPods Max. It's odd that Apple was able to create a magical pass through audio experience with their very first set of over the ear headphones. With decades of experience designing/manufacturing headphones, I expect better from Sony. Overall, these are well worth the price. Hopefully, the next iteration will include support for Dolby and feature a far better ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfh007, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 out of 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, i had the sony 1000xm4 and i find these to be most comfortable and i love the sound quality of the xm5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SethLovstrom,
Thank you for choosing Sony!
We're excited to hear that you find the WH1000XM5 headphones more comfortable and enjoy their sound quality. It’s rewarding to know that the improvements from the WH1000XM4 to the WH1000XM5 have made a positive difference for you.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the use of these headphones. I was able to pick these up to replace some older Sony headphones and can’t look back. The headphones are comfy and sound awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MontehH!
We are absolutely delighted to hear how much you are loving your new WH-1000XM5 headphones and that they are such a great upgrade from your previous pair! It's rewarding to know that you find them both comfy for extended use and that the sound quality is awesome.
We appreciate your loyalty to Sony and are thrilled we could deliver an experience you "can't look back" from!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Comfort
Get them no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Perfect for bass, and noise cancellation & I love the app! They fit so perfectly & comfortably!!! Battery last long! My ears don’t hurt & comfortable nicely on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NataliG, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Best Wireless Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really light and comfortable headphones that sound great and have excellent noise cancelling to boot. I love being able to connect to multiple devices at once as well. Yeah, they are expensive but if you wear them every day like I do it's worth it to get the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coleman, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin