Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Xm5 headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my xm5 headphones especially the noise cancelling ! It lasts so long too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyK!
Thanks for the review!
It is fantastic to know that your WH-1000XM5 headphones are working out so well for you.
These headphones use two processors and eight microphones to keep the world quiet, so you can focus on your music. Plus, the battery is built to go the distance, giving you up to 30 hours of play time on a single charge.
Thank you for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best Cans on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously some of the best noise canceling headphones that you can buy. In my opinion, they are the best the only thing that I don’t like is that they are made out of eco-friendly material which I do like, but I feel that they could’ve spent more time developing a more premium feel at this price point, and still be eco-friendly. The box is eco-friendly and recyclable that it comes in, and the case that it comes in is made of cloth. It comes with a companion app that allows you to change all of the EQ settings, which is very important for listening to different types of music. It lasts long. Sometimes I don’t have to charge it for a full week and I get a lot of active use out of it it’s decent for phone calls, but better for listening to music without other people hearing what you listen to. I highly recommend these and the former version the 1000 XM4. The noise cancellation on these are as phenomenal as it gets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Robo, Thanks for sharing your wonderful experience with your new Sony headphones. We are glad that you like them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
The Perfect Headphones for Business and Travel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these Sony WH-100XM5 headphones for about a month now, and I'm absolutely blown away. They're the most comfortable headphones I've ever worn, and the noise cancellation is fantastic. The sound quality is also top-notch. The bass is deep and rich, and the highs are crisp and clear. I've listened to all sorts of music with these headphones, and I've never been disappointed. The headphones are very portable, which is great. I've traveled with them on airplanes and they're great. Overall, I'm incredibly impressed with these. They're the best headphones I've ever owned, and I highly recommend them to anyone looking for a great pair of noise-cancelling headphones. Bonus: These headphones inspired me to start my own entertainment business. I use a logo on headphones with an aux cable plugged into them in my company's logo. The headphones represent the power of music to inspire and connect people. I'm so grateful to Sony for creating such an amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McGrailTech,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM5. We are so happy to know that you are well-pleased with its very comfortable fit design, industry-leading noise canceling function, exceptional sound quality, and superb performance. We are also delighted to know that these headphones inspired you to start your own entertainment business, that's amazing!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
If u are looking for headphones- choose these ones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with these headphones. The sound quality is amazing. Battery is enough for ~30h. They are so comfy and worth the price. If you forget to turn them off - the battery will go down of course but it took them almost 2days to be out of charge just working w/o connecting to phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julie, Excellent! We're thrilled to hear that you love the sound, comfort, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely best wireless/noise-canceling headphones you can get on the market! The sound quality and EQ features are pristine with great bass, most effective for office or home use, but definitely great for commuting, too. Fit is great and very lightweight. Compact and easy to travel with. I definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy, Excellent choice! We're pleased to hear that you are enjoying the sound quality, features, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones. Excellent for when I’m in the gym and on the go or if I’m in a private place that I just need to hear the conversation that I’m on the house about the noise that is going on around me and I can focus on the phone call and then when I’m in the gym, I can hear the music loud and clear. I just love them. This is my second pair of the first pair I sat on them and I broke them so I immediately had to get me a new pair and I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glover,
We’re so happy your second pair of WH-1000XM5s is working out great for both the gym and important calls! It's awesome that the noise canceling helps you focus exactly where you need it.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort
LE_WH-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the absolute best purchase I could have made! The sound cancellation on these are absolutely supreme, along with the Ambient mode it works wonders no matter where I bring them they fit perfectly. The battery life is beyond AMAZING charges in minutes and stays alive for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresD,
We're so glad to hear that your Sony headphones have proven to be the absolute best purchase, and thank you for your glowing 5-star review! The combination of supreme sound cancellation and the intuitive Ambient mode really makes every listening experience truly special, no matter where you take them. Plus, we're thrilled you appreciate the battery life—it’s designed to keep you connected for hours with just a quick charge.
Thank you for choosing Sony. Have a great day!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Must buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the headphones is amazing. The material used for the cushions is super soft and premium. The equalizer is amazing, though I like the out the box sound to have a very balanced sound. Battery life has been great so far. I wish there was a little bit more customization in the app for non Spotify users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iLoveTech, Thanks for the feedback. We're glad to hear that you love the quality of the headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality, Weight
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had for a few months now and this is my first over the ear headset and definitely met my expectations. Sound quality is great, battery lasts and charges quickly, lightweight, and my favorite part is that ambient noise does not get through when I’m on calls which makes it a game changer at the office or if I’m ok calls at coffee shops!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JC95, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I use them every day and the battery lasts forever. I was debating between these and the Airpod max’s and these are so much better sound quality, comfortability and so much better for the price. They also coke with a case, unlike the Airpods. HIGHLY recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RenaGarcond Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome headphones! Definitely recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw these headphones at a retail store at the airport and I tried them on and the airport got super quiet! I was like woe these are so cool! I played some music on them and the sound was crystal clear. I was so impressed I ended up buying some. They are so comfortable and look great. I use them around the house and when I work out. They are also great for travel especially while on flights the noise cancellation is awesome, plus great for watching movies and listening to music. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaime19, Thank you for sharing your experience with the Sony WH-1000XM5! It's great to know that you found the sound quality crystal clear and the headphones comfortable for extended use, whether at home, during workouts, or while traveling. And good to know you appreciate the exceptional noise canceling feature of this headphones. Your recommendation means a lot to us, thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth it in every way
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $400, here is why the XM5 headphones are worth it in every way (in my opinion). First, the Noise Cancelling is VERY good. At the gym, (which yes I sweat in these and I havent had an issue yet) everything around me is completely tuned out. Or, if I am there with my friends, I turn on Ambient Noise so I can jam to my music but still hear them talk (coolest feature I wanted). At first, I thought the app was going to be annoying, I just wanted to connect them to bluetooth, but I found the app’s customizable sound options can completely level up the way you listen to music. These are also super comfortable, and you can almost forget youre wearing them on your head. All of these features make these headphones well worth the $400, and I saved myself $150 chosing these over the Airpod Max which has the same features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Planet21, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Recrowned King of ANC returns!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."So yes, the rumors are true. We do have in our mist a User" Sony has been a very solid performer and overall top seller of headphones. While others have done this or that better ...the Sony headphones seem to gain the top spot of sales more times than not. This release from Sony, the XM5, gives the user a completely different look with stronger ANC and better sound quality. You can count on on very good imaging for bluetooth devices, good separation, and more balance tones across the mids and bass. But the underated surprise is the dominance of phone call quality. Sony is now the leader in headphone voice quality on phone calls, yes better than the Airpods Max. When you add the fact that they don't care about what kind of phone you use to take advantage of them, the battery life, and the multiple device connection ...you clearly see why Sony is once again the King. The only spot of concern is the lack of space inside the earcups. I think they could have done a better job with the spacing. Even more than before you ears are resting on the driver pad, which could be a deal breaker for some. I've just accepted this and moved on and now it doesn't bother me anymore but it might bother you. Overall I still have to recommend this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Methos, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
What an amazing set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the xm4 older model. I didnt think the xm5 would be much of a difference but it turned out to be the subtle diffrrence that made it worth the upgrade. I love Sonys' headphone app. It gives so much control over fine tuning my personal sound and noise cancelation. Something was weird today, the headphones started cutting out sound today and purposely going to aware mode with the noise cancelation. I read up a little on this and found it that it was caused by me talking. Once i setup google assistant on it whenever i talk with somewhat of a loud level it will cut off sound on purpose so i can listen and have a conversation. That to me is a golden feature which sony has included in their programming. Sound is 10/10 Comfort is 10/10 they are light enough to wear all day and not get those ear cuff rings around your head lol. App is 10/10 Overall, to me, Sony has been killing it in this price range of noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinJ, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Game Changer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was skeptical if the price and quality were worth it. Now I classify this product as an INVESTMENT. The sound quality is amazing, the microphone is out of this world. It's light, and comfortable. Frankly, I'm kind of mad at myself for not buying this sooner !!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MariaV, You've made an excellent choice! We're thrilled to hear you like the amazing sound quality, call clarity, lightweight design, and comfortable fit of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Better than WH1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is perfect! Noise cancellation is the best on the market. Battery, sound quality, comfort, and MIC quality for calls - everything works like a charm. I’ve been using mine for more than a year and bought these as a gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiT, Thanks for sharing a positive feedback! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
- Pros mentioned:Battery life, Comfort
If you work from home get this headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through at least 6 different headsets. Work from home in a very loud environment. All of them lacked something, either a good microphone that will block the background noise, battery life, not comfortable to wear, or a combination of them. And we have a clear winner. Perfect and smooth calls with no background noise heard for yourself or the person you are talking to (even with a screaming baby by your side) lightweight and comfortable to wear for hours, amazing carrying case, multi-device connectivity and voice control, the Sony headset app has ton of features that you can customize according to your needs, battery life is superb. Definitely worth your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi willliamches, You've made an excellent choice! We're very happy to hear that you're enjoying the top notch noise cancelling feature, call clarity, lightweight and comfortable fit, amazing carrying case, multipoint connection feature, voice control, and a variety of presets and custom features using the Sony | Headphones Connect App. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great sound and comfort
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After debating between this, and the Bose knows counseling, I went with Sony. I read and compared a lot of tech reviews between both, and even listened through both in person. I will say the noise canceling on this pair for the most part drowns out most of the noise but unless I put the volume up, I can still hear, the gym music. I might have to play with the Settings more I just haven’t. I would say my main gripe with this is if you’re at the gym and you’re laying down or on the bench the headphones do not stay you kind of have to angle it almost on top of your head so it stays on. but I love hearing the music through the headphones. It does sound a little bit better than the Bose but that could just be me. They are really comfortable. I have a lot of ear piercings so comfort level is really important to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bytene,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling and comfortable design of the Sony headphones. We highly recommend using the Sony Headphones Connect that helps you to quickly connect compatible Bluetooth headphones to your smartphone and allows you to customize the audio settings to work with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Weight
Good until they break within 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I've really LOVED these. They are not as noise canceling as Apple ones, but the weight and price were more suited for my needs. I have been so careful and protective of these, gently removing them and placing them back in their case or each use. I just barely hit 2 years of having them and when I removed pulled them from the case today, a piece of plastic popped into my lap and it's the part where one of the ear cups rotates and so basically they are not usuable. No seal, no ability to even align with the ear in a way that I could use them again. So sad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CP22,
Thank you for considering Sony products.
We’re sorry to hear that the noise-canceling performance of your WH-1000XM5 headphones did not fully live up to your expectations compared to other brands. We also sincerely apologize for the issue with the ear cup, which has clearly affected your experience. Please know we take your feedback seriously and will share it with our product team as we strive to improve.
For repairs, we recommend contacting our authorized partner, Encompass, who provides reliable and affordable service for the WH-1000XM5. You can reach them at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
MUST GET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it, it has great noise cancelation and even more comfy than the last set of sony that i had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangD,
We’re thrilled to hear you're enjoying the improved comfort and excellent noise cancellation!
Thanks for choosing Sony.
Best regards,
Eliab