Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
A solid 8/10 performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.•• Unboxing experience was a little underwhelming - cheap feeling - but huzzah for using recycled materials which is more important •• Carrying case and pocket for cables are well done and appreciated •• Headphones unfortunately turn the wrong dorection when you take them off your head and rest them on your shoulders, which is more a bummer than an actual problem •• these headphones are light and (to me) more comfortable than the WHRF400, which I replaced with this M5 •• Home use: fantastic, no complaints •• Use on the airplane: for some reason the noise cancelling cuts in and out, you can hear ambient noise in the cabin when watching movies or listening to music, not great •• the most important part, SOUND QUALITY: 8/10 for me. Solid highs, solid mids, solid bass. The issue for me is that it’s just not “great”. Overall, I’d recommend buying if on sale. Happy listening, friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
*Sony headphones genuine review*
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I use them daily. The battery last me days before I have to recharge. My sister had a pair of these and let me borrow them and instantly knew I needed them! Love them and the quality is unmatched from noise canceling, to automatic pauses if I take them off, to clean aesthetic look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MireyaR,
Thanks for sharing your experience! It’s awesome that your first pair of headphones turned out to be such a great choice. The battery life, noise canceling, and smart features really make the WH-1000XM5 stand out. Thank you for choosing Sony, and hope you continue to enjoy them every day!
-Maria
- Pros mentioned:Comfort, Sound quality
Awesome sound and great comfortability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit, I was very skepticsly in buying these headphones, primarily befause of comments I had seen on build quality and how the display pairs felt in stores. However, i made the decision to buy them and was definitely surpirsed at how nice they felt. The sound quality is also great, especially once you are able to tinker with the EQ to match your liking, and they are super light and comfortable to wear. I initially bought them under the impression I may want to return them, but ultimately decided agaisnt it becase I liked them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregadude, You made a right choice! We're also glad that you like the sound, EQ settings, light and comfortable to wear. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, WeightCons mentioned:Price
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Noise cancellation is good. Effective on planes. Slightly large feeling but decently lightweight. Price is worth it little high but overall good quality and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony-WH1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a nice upgrade from my older version 1000X earphones. Comfortable to wear. Using them also with my iPhone to make calls and the mic quality seems very good. Happy I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Scooterh,
Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and that you're enjoying them as a great upgrade.
The Integrated Processor V1 is a key part of the new system that allows for crystal-clear call quality. This powerful processor works with four beamforming microphones and a bone conduction sensor to pick up your voice clearly, ensuring you are heard without any background noise.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
- Pros mentioned:Comfort, Weight
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality, Weight
Best headphones I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never loses to amaze me with the build and sound quality. Very light weight for the size of the headphone. ANC and sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SankalpK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and very comfortable! Adapts to how loud your location is and modifys the noise cancellation by itself! Also very long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaH, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones, especially the excellent audio, exceptional comfort, and smart listening that adjusts to your behavior and your location. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise cancellation, great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for just under a month and they are fantastic. Noice cancellation is really good. I’ve only had to charge them about twice since getting them and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahW, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with amazing aound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS,
We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.
Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.
We really appreciate you being part of the Sony family and recommending us so highly.
Best regards,
Dominick
- Pros mentioned:Sound quality, Weight
Best headphones by a long shot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM 5 are my favorite over the ear headphones. I have the Apple AirPods Max as well, but Sony has out done themselves with the xm5s. The sound is amazing especially after you figure out the app. I thought it would be more difficult, but you can change all the eq settings which is great. You can also set settings depending on your location too. And don't forget about the hands down best noise cancellation. Don’t let people say oh the hinges break so easy. Remember these are headphones meant for quality audio, not rugged use. They are so light you barely feel them. Sony has won me over with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Like these better than the bose quiet comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a wired bose quiet comfort for several years. Decided to get this sony after trying a coworkers. The noise canceling is excellent, and I love being able to disable the canceling by covering the right ear, as well as controlling the music app by swiping on the same ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CockerSpanielNC,
We are very delighted to hear that you are loving your Sony headphones. The Noise Cancelling feature really is a game changer, and the ease to access the shortcuts makes it amazingly comfortable to use. Do not forget to download the Sony Sound Connect to enhance the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
5 out of 5 recommendation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality long battery life and noise canceling, so you can't hear the kids fight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
We are thrilled to hear that the WH-1000XM5 is providing the peace and quiet you need! It is great to know you are enjoying the industry-leading noise cancellation and long battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones changed the game for me! Amazing sound and ultimate comfort. I use these headphones everyday! They charge fast and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanC, Great! We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Sony xm5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, anc works very well, crisp audio, and a well integrated app to set the eq to your liking. I swap between these and AirPods Pro 2. But these definitely take the lead when I want something a little more beefy. And the battery life is also excellent, I’ve had them for 4 months and only had to charge them twice. Give em a try!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Thank you for the 5-star rating! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, CenJD!
We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.
It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony’s Best Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and Amazing Sound Quality. The noise cancellation has to be the best in the market. It is also stylish and sleek. The battery life seems to last for days with moderate usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pena,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, design, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones I've had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these after having the Bose QC for a while. Noise canceling really is the best, especially on planes. Sound quality is excellent, plenty of bass that can be adjusted as well. Mids and highs are crisp. Good build quality, comfortable, easy user interface, intuitive controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pierre,
Thank you for choosing Sony!
We are delighted to hear that you are enjoying the noise-canceling feature of your WH1000XM5 headphones! It's fantastic that you find the sound quality exceptional, with adjustable bass and clear mids and highs, especially during flights. We are also pleased that you appreciate the build quality, comfort, user-friendly interface, and intuitive controls. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Solid 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Good sound quality and very comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiltonC,
Thank you for choosing Sony!
We couldn't be happier to hear that your WH-1000XM5 headphones provide excellent sound quality and comfort. Your feedback encourages us to keep delivering products that enhance both your listening experience and daily comfort.
Best regards,
-Fred