Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie
Upgraded from QC35 and love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to upgrade from my Bose QC 35, which were nearing 10 years old and wanted better noise cancellation for work calls. These work great! They fit nicely and comfortably for long use as well! I'm very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, You've made an excellent choice! We're thrilled to hear you like the amazing noise cancellation and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light weight, easy to travel with and packable when in its case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ToniF!
Thank you for reaching out and sharing your thoughts on the WH-1000XM5 headphones.
We are immensely pleased to hear that you find them so comfortable, lightweight and perfect for travel with the included case!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice headphones. The audio is super clear and full of depth. The headset is really lightweight and the ear cups are super cozy. Also, the noise cancellation is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rita, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and exceptional comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
Solid headphones, some minor gripes.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Great sound quality, noise cancellation, and battery life. They are a bit heavy and I don't like the case or that they don't fold up. All in all, great purchase but might be a little overpriced for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samstha, we're glad that you like the sound, noise cancellation, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Battery last a long time. Love the fact the they keep improving with constant software updates via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mvegaz, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
Good cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice pair of headphones. Only problem for me is that it does not clamp hard enough especially when laying down. Sometimes the earcup will tilt and ruin the seal for the anc. Other than that, great sound, super light, good battery. Used on a plane and was really nice on it. Worth the price? Debatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doman, We're glad that you like the sound quality and battery life of your headphones.You may try to slide the sliders to adjust the length of the headband to get the best fit specially when laying down. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
sony wh-1000xm4 review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought these headphones about 5-6 months ago now and I absolutely love them. The sound quality is top notch and I love using the noise cancelation mode whenever it's a bit too loud wherever I may be and I gotta say it works amazingly. Another great thing about these headphones is the charge time and battery life! It only takes me about 30 minutes maximum to fully charge the headphones and the battery life can last me all day! The price is perfect for what you're getting. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, MarinaV. We're also delighted to hear that you love the sound quality, noise canceling, and battery life. Thank you for choosing Sony. Erin
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
Best headphones out no debate.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 recommend for anyone who loves to tune out from all surroundings. The sound cancellation is phenomenal not too mention the durability. I’ve had mine for a couple years and I’ve only charged them a handful of times. Very efficient and worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling, battery performance, and price of the headphones. Thank you for choosing Sony!
-David
Amazing Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Easy to Connect, Super Comfy to wear for extended periods of time. Battery Life is great over 20hrs ++, Replaced Bose headphones with these new Sony's just a way better headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slider99, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
the best wireless around ear headphones out!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great bass, super crisp lows and mids. the noise cancelling is great. the whole headphone is super light and very low ear and head fatigue over long periods of listening. battery life also great, got 20-30 hours usage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi masterbootrecord, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned! Really comfortable and rarely ever fall off my head like my beats used to…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanathanR!
We are delighted to hear that you're enjoying the WH-1000XM5 headphones. It's great that you find them really comfortable.
Thank you for choosing Sony!
Best regards,
Estefany
Great Noise-Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something with good noise cancelling while mowing my yard since I have ringing in both ears and loud noise makes it worse. I am very happy with Sony WH1000XM5 headphones. They met my expectations, and I have the added bonus of being able to listen to music while mowing without having to turn the volume way up. They are also great on Microsoft Teams calls and regular iPhone calls. Quality is great. I am very happy with them. And my granddaughter like them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL,
That's a great use case for the WH-1000XM5 headphones! We're glad to hear they're providing the noise canceling you need to protect your hearing while mowing the lawn, and that the audio quality is allowing you to enjoy your music without having to turn the volume up too high. It's also awesome that they're working so well for your Microsoft Teams and iPhone calls. The versatility of these headphones is something we're very proud of. Thanks for choosing Sony. -Eliab
Best gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter for Christmas, i asked her what she thought of them. She said they are very comfortable and the noise cancelation works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertR,
We’re so glad to hear your daughter is enjoying the comfort and excellent noise cancellation of her new WH-1000XM5 headphones! It’s wonderful to know they made such a great gift.
Thanks for choosing Sony.
Best regards,
Eliab
Totes Mcgotes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew my air pods sucked but wasn't aware how bad. These are great and the battery is insane, I wear them for work mostly and only charge them every 3-4 days. Have zero complaints other than the connectivity can be wonky at times if you are linked to multiple devices. Usually, I have a little buyer's remorse no matter what I buy, but with this I feel that I got exactly what I was expecting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, excellent battery life, and overall features of your headphones. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for upgrading to your new WH-1000XM5 and for choosing Sony! -Jess
Best Over Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. Fantastic sound quality. Best ANC. I use them around the house and on Airplanes. I do wish the folded like the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi datboi208, We're glad that you like the battery life, sound quality, and ANC. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Impressive cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty impressive headphones. Have some issues with the dual device syncing back and froth from my iphone and macbookair but you can lock a specific device in the app just a confusing feature. The ANC works really well and the ambient setting is good too. Was a little turned off by the high price but considering I wear headphones about 8 hours a day they have been worth it. Earcups not quite as comfortable as my old bose quiet comfort 2's but I may try replacing them with a different material in the future. The black ones do smudge easily but that's only a minor complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howcanbe,
Thank you for the review and we're glad you like the sound quality and comfort of the headphones. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David