Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Best noise-cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Battery last a long time. Love the fact the they keep improving with constant software updates via the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mvegaz, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Comfort, Sound quality
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
- Pros mentioned:Comfort, Sound quality
NICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones are nothing short of exceptional, delivering an unparalleled combination of comfort, advanced features, and outstanding audio quality. Comfort is king when it comes to prolonged use, and the WH1000XM5 excels in this department. The plush ear cushions and lightweight design make them perfect for extended listening sessions, whether on a long flight or during a workday. The ergonomic design ensures a snug fit without any discomfort, and the build quality exudes durability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZainK,
Thank you for the purchase! We're glad to hear that you like the sound quality, comfortable design and smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really light and comfortable to wear. Sound quality is also top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asaph,
Thank you for choosing Sony!
We’re honored to hear that you find the WH1000XM5 headphones light and comfortable, with top-notch sound quality. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience with both comfort and exceptional audio performance.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top-tier headphones! The noise canceling and sound clarity are next level. Super comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GunelB,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the top-tier performance of the WH-1000XM5 headphones. Knowing that the noise canceling and sound clarity elevate your listening experience, along with the comfort for extended use, truly means a lot to us. We appreciate you taking the time to share your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Best over the ear headphones in the market so far
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I love sony headphones. I had 3 generations of this one. I love the improvements from each. things to consider are the connectivity to multiple devices is not as seamless as I would want it to be. it is still pretty good but I think they can improve that for next gen. sound is amazing. every time I put it on I am amazed. I use it for gaming, music, and streaming movies. no audio lag when in bluetooth even when playing fps shooters like warzone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:BassCons mentioned:Connectivity
A Video Editors Dream!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these over the XM4's for the acclaimed improvement in bass and I've gotta say, they do not disappoint! My ideal headset serves me well for mobile video editing in an office setting, coffee shop or at home. They have been nothing but wonderful so far. I do have a slight issue with connectivity cut out on my 16 in MacBook Pro but I'm sure a firmware update will fix that soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whelena, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and best sounding headphones I have ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnzoC,
It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality, Weight
Amazing Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight Noice cancellation on point Amazing quality sound Easy to connect and the battery life is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess,
That's great! We're glad to hear that you like the light weight design, noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, and very good Noise-Canceling for blocking out sounds. The sound is great and good battery life. I upgrade to these headphones from having the Skullcandy ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tee9, Awesome! We're glad that you like the comfort, noise canceling function, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Yep...Best Ones Yet!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Beats Studio 3 Noise Canceling headphones first. They were horrible! Took them back, talk to a few actual headphone junkies and purchased these bad boys! They are awesome! Sound is great and I am a very annoying critical person. I need bass for workouts and prestige sound when relaxing. These do it all! You earn badges as you use the product. It takes pictures of your ears (voluntary) to make sure the sound is dispersed correctly. The Noise Canceling is next level, with an ambient sound option if needed. Yep.....buy these before they disappear. The good products always seem to get lost in a black hole!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrMullins, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
A New boost on the Xm'S.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my xm4's since these came out and wanted to see if it was worth it and MAN, ITS EVEN BETTER. The noise cancelation has gotten much better and the sound and bass has improved a little better than the last ones, i already used them for the gym and it does leave out the noises of plates and treadmill running, but would recommend taking them cool of when you have used it for about an hour. The EQ that i used has made the sound even crisped and bass more boom. The cusions on the pad are LIKE A FREAKING PILLOW, and the ambient sound has improved SO MUCH like if i wasnt even wearing it when im talking. But overall the best headphones i have ever had. Greatly appreciate the recommendation from my boi Mohid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie, Amazing! We're pleased to hear that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
sony wh-1000xm4 review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought these headphones about 5-6 months ago now and I absolutely love them. The sound quality is top notch and I love using the noise cancelation mode whenever it's a bit too loud wherever I may be and I gotta say it works amazingly. Another great thing about these headphones is the charge time and battery life! It only takes me about 30 minutes maximum to fully charge the headphones and the battery life can last me all day! The price is perfect for what you're getting. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, MarinaV. We're also delighted to hear that you love the sound quality, noise canceling, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. A little heavy but well built. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR!
Thank you for your feedback! We are delighted to hear that you're enjoying the sound quality and battery life of your WH-1000XM5 headphones.
These headphones offer up to 30 hours of battery life with noise cancellation activated and a quick 3-minute charge provides up to 3 hours of playback.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Bomb-diggity!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT quality headphones. So comfortable. So versatile. They can pair to TWO devices simultaneously so I can have it paired to my phone and my tablet at the same time—be watching YouTube or listening to music and answer a call if it comes in. And it even interacts with that Siri chick (but you gotta make sure your device is unlocked
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK510, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Connectivity
Overall good. But loses connection often.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Great battery life. Great active noise cancellation. Very comfortable. But all that is thwarted by the issue I and many other users have with the connectivity. It will often drop the connection to my phone, PC, Mac, tablet, or whatever other device I have it paired to. I’ve tried resetting it and unpairing it from every device I own so that the only device the headphones can pair to is the one I’m currently using. Still disconnects. Many great features but I can’t use any of them. I’m returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zzza, While we are glad to hear that you are happy with the sound quality, battery life and noise canceling feature of your WH-1000XM5, we are sorry to hear that you are experiencing issues with the connection. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Regards,
Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, great sound quality. Love the noise cancellation. Love to use them for the gym or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JOSHUEO,
Thank you for choosing Sony!
We're elated to hear that you are enjoying the WH1000XM5 headphones and their sound quality. It’s wonderful to know that the noise cancellation is making your gym sessions and work time more focused and enjoyable. We appreciate you sharing your positive experience and hope these headphones continue to enhance your daily activities.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Pretty solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones thus far. Still tweaking a bit to find the right way to wear it for long periods of time while remaining comfortable. The noise cancelation seems pretty solid. Having to use the phone app for several features is the biggest flaw, but maybe one it shares with similar products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JayS,
Thanks for the review and the feedback! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!
Thanks for choosing Sony, have an amazing day!
-DiegoV