Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
9/10 headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are absolute quality. Sound amazing, lightweight, however... it comes with its problems. For one, you cannot use it while charging, you need to download the app and change annoying settings like the headphones turning off if you lift one of the ears up, touch controls you have to disable in the app and also if your hair lays over the touch controls good luck with that. You'll want to change the EQ from standard or make your own with their guide. 8/10 headphones all around. 9/10 sound quality 7/10 build quality/design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruby,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Step up from IPods
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer. I live in an apartment, so have used iPods for music and movie watching. This is so much more comfortable and the sound is fuller. Decent software too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, DavidW! It’s fantastic to hear that you’ve found them to be a game changer, especially coming from using iPods for music and movies in an apartment setting.
Your praise for comfort and fuller sound matches what many other users have highlighted about these headphones. Community members frequently mention the WH-1000XM5’s great comfort and superb audio quality, with some noting how the adjustable EQ settings let you dial in your preferred sound profile for even richer listening. The noise canceling features and lightweight design also get a lot of appreciation—users have pointed out how the XM5s are perfect for late-night viewing or gaming without disturbing others in the household.
All in all, your feedback echoes much of what the community values in the WH-1000XM5: comfort, quality audio, and reliable software—making them a great upgrade for enjoying media at home.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort
Best headphones for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great noise cancelling. Great for flights, buses, and train rides. Absolutely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User607534,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM5 headphones have been so comfortable and effective for your travels. Your recommendation means a lot, and we hope they continue to provide you with peace and clarity no matter where your journeys take you.
Best regards,
-Fred
- Pros mentioned:Battery life
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, phenomenal sound quality, extremely comfortable, lengthy battery life, overall just great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA, Thanks for sharing your awesome experience. We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Good!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, very lightweight. Connectivity isn’t as good as Apple products but still decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi renzo, We're glad that you like the light-weight design and sound quality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Fit comfortably and sound excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Weight
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and doesnt hest my ears . Battery life it amazingggg i go weeks without charging it . Def recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NESQUIK, Thank you for the amazing review! We're so happy to hear that you like the lightweight and comfortable fit and amazing battery life of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
New to over the ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've read multiple reviews on all over the ear headphones. I thought about saving money and going with the cheaper headset, but I'm glad I spent the extra money on these headphones! The ambient sound is crazy. I didn't realize the headphones were on my ears when it was active. The noise canceling is excellent. Connection to Bluetooth was super easy. Comfort seemed good, since I've never had over the ear headphones. Never ran the battery passed 30 hrs of playback so I believe the battery time is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Golfpro,
You made the right choice! Thank you for reaching out to us today. We're always happy to hear from you. We're pleased that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. I have very sensitive ears and these don’t hurt me at all. Love the gestures to turn the volume up and down. Works good with iphone too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMBRIELLEG,
We’re so glad to hear the WH-1000XM5 is comfortable for your sensitive ears! It’s great that you’re enjoying the touch gestures and the seamless performance with your iPhone.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Sony - WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones. The best i have ever owned. Excellent Noise-Canceling and the battery life is better than any other headphones I have owned. very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane We're happy to hear that you like the battery life, noise canceling function, and comfortable to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Get one!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Comfy, light weight, and cancel the noise out perfectly. Fancy settings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi APellegrin, Thank you for the excellent review! Glad you love the comfortable fit, lightweight design, and top-notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best Sounding Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never experienced headphones like these. They are the absolute best in this segment. You put them on, and you are put into your own world. I was on the fence about them for a few months and bought them before a 14 hour flight and they are the best. Super comfortable and most importantly to me the sound quality is like nothing I've heard before. The noise canceling also blocks out everything from the outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GailM, Thanks for sharing your experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best sounding headphones for you. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality, Weight
Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and amazing sound quality! Also very light and stays comfortably on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioC,
Perfect! We're thrilled that you are enjoying the sound quality, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
XMPERFECT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is awesome, the sound is amazing and the noise cancellation is unmatched. people can be behind you speaking and all you hear is your podcast and music. loud and with the Sony app you put on the phone to fine tweak this makes it even better. The battery Life is rediculous I can go weeks with out a recharge. if your on the fence for a great headset just get these. Also movie watching is so good with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnbestbuy, perfect! You've certainly made a great choice! We are extremely pleased to know about your satisfaction with the amazing features and superb performance of your WH-1000XM5. Thank you very much for sharing your excellent experience and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality, Weight
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! Noise cancelling with safety listening. Light weight and super comfortable. Appreciate the in-store service . PK
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pique, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great, sound quality is amazing and all the features are great, i just m9ved from the airpods max and this in my opinion is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaC,
We are excited to hear that you’ve made the switch to the WH-1000XM5 and are finding the experience to be a step up! It is fantastic to know that the sound quality and feature set are standing out to you, especially when compared to other premium options on the market.
We strive to lead the way in noise canceling and audio fidelity, so knowing these headphones are your new favorite is a huge win for us.
Thank you for trusting Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling, Sound. App Needs Work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling: About 90/95 percent of outside noise is inaudible with audio playing. It even reduces enough noise with nothing playing that I sometimes use them without music and video. Sound is excellent once I played with the EQ settings. Very comfortable even as someone with glasses. Complaints: App could be better. A lot of options are unnecessary and the menu is cluttered. Would be nice to able to customize touch gestures. Would also be nice to set level of noise cancelling instead of it just being adaptive. Also wish they folded & had a better case. Some water resistance like the earbuds would also be nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex Great! We're glad that you like the sound quality, noise canceling, and comfort. We'll take note of your feedback regarding the pp, foldable design, and case. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great Headphones, Don't regret!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Good bass, Good sound, no complaints at all. Invisible mode is fantastic, cell phone call quality is great. ANC has a little to be desired for me, but I think I was expecting too much of the technology. My family plays lullaby music through the house at night and I expected to not be able to hear that through the ANC, but I still can. When consistent audio is playing the sound stage is fantastic and you can't really hear your surroundings, its the quiet moments you can though. Was awesome watching a movie on the airplane with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, We're pleased to hear that you are enjoying the sound quality and features of your headphones. Please ensure that noise canceling function is turned on. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise.
1. Turn on the headset.
2. Press the NC/AMB button to change the settings of the noise canceling function.
Each time the button is pressed, the function switches as follows.
Ambient Sound Mode: ON; You will hear a notification sound.
Noise canceling function: ON; You will hear a notification sound.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony xm5000
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, the noise cancelling is perfect, they are comfortable and dont hurt your head, they also fit very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, HarrisN! We're also glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin