Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Upgraded from QC35 and love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to upgrade from my Bose QC 35, which were nearing 10 years old and wanted better noise cancellation for work calls. These work great! They fit nicely and comfortably for long use as well! I'm very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, You've made an excellent choice! We're thrilled to hear you like the amazing noise cancellation and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, ComfortCons mentioned:Volume
Works great!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Super comfortable, super long battery life, wish it could get a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinRhodes, Amazing! We're glad that you like the comfort and battery life. For low sound level, the following steps might help fix the issue:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great Very Comfortable on ear Don’t have to touch the phone when using the headphones. Exceptional battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IPADPRO, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, quality is great. I bought two pair, one for my daughter and one for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Redcable,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the lightweight design and great quality of your WH1000XM5 headphones. It’s wonderful to know you chose a pair for both yourself and your daughter—sharing that experience makes it even more special. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Headphone awesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever awesome sound music sounds clean clear bass is good definitely recommend very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tripod, amazing! We're glad you like the sound quality and comfort of our product! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality, Weight
Beautiful headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design, light, and great sound quality. definitely worth the money, especially if it is on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris Amazing! We're glad that you like the light-weight design and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Previously had the ear buds xm4 and was a fan so I decided to get these as well and I am incredibly surprised with the quality of sound coming from these. Definitely the best headphone sive owned. The batter life alone is amazing and lasts me multiple days on the same charge. Has a very long range and I can leave my phone anywhere in th house and continue my conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good. They are very comfy and the sound is amazing. But they are not the most comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, buyer11345!
We’re glad to hear that you’re enjoying the amazing sound quality of your WH-1000XM5! We put a lot of focus into the audio engineering of our flagship headphones, so it’s great to know that part is hitting the mark for you.
We also appreciate your honest feedback regarding the comfort. While we designed these with a lightweight "Soft Fit Leather" headband to be very comfortable for most, we understand that fit can be a very personal experience. We suggest adjusting the sliders slightly to find the best weight distribution for your head shape, as this can often help during longer listening sessions.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Price
AMAZING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Sound quality is so good. The noise cancelation is CRAZY. I like that with the adaptive sound control you can customize how much gets filtered out. Only two downsides for this headphone: it's pricey $50 more than the previous gen headphones, and I really wish the band that goes over your head wasn't so small. I wish it were a bit wider. The padding on it is good, i just wish it wasn't a small round one. If it were a wider one it would be perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyT, That's amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Feel safe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for airplane use.. engine noise eliminated. I prefer wired headphones over Bluetooth bud in a large public area for security purposes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandallH,
We are glad to hear that you're enjoying the industry-leading noise cancellation on your flights! It's great to know the WH-1000XM5 provides the security and performance you're looking for in public spaces.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Phone are great, mic is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, the sound quality and noise cancelling is terrific! For calls, the mic is terrible. It isn't just "not awesome," it is nonfunctional if I'm in a coffee house, taking a gentle stroll outdoors, or anywhere else that the smallest sounds might be picked up by the mic. For all the AI tech is boasts, it isn't too smart in distinguishing my voice from the ambient noise around me. If you intend to use the XM5 for listening, it is a solid investment. If you intend to use the XM5 for calls, don't waste your money. My primary *intended* use was business calls. That is why I cannot recommend the XM5. I *do* recommend it for music and audiobooks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP,
We’re sorry to hear the microphone performance hasn't met your expectations for business calls. We recommend ensuring your headphones are running the latest firmware via the Sony | Headphones Connect app, as updates often improve voice pickup technology. Additionally, please try toggling the Service Link and Speak-to-Chat settings off during calls to see if it improves your experience in ambient environments.
For further troubleshooting and firmware update instructions, please visit our support page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Love my Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Noice Cancelling Sony headphones! They’re such a fantastic upgrade from my old Beats. I use them everywhere – at the gym, in the sauna, and even at home. The sound quality is just incredible, and the noise cancelling is top-notch. Plus, they feel so comfy over my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixH, Great! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Best headphones for most people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC, great sound and very comfortable, there is no downside but maybe a little over priced compare with his predecessor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidGSandia, Thank you for the positive review! We're delighted to hear that you like the great noise cancellation, superb sound, and comfortable fit of your Sony XM5. We have noted your input about the price and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and really comfortable on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianD,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the great sound quality and comfort of the WH1000XM5. Knowing our product can deliver both excellent audio and all-day wearability means a lot to us. Thank you for sharing your experience—your feedback inspires us to keep enhancing what we offer.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted to buy headphones but did not know what to buy. After a while of comparing I ended up wanting to try Sony first and then try other options. All I can say is I am keeping this. The sound quality is awesome. The noise cancellation is great but sony can do better. The only thing I didn't like about them is the controls but now I have a hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, KelvinM!
We are absolutely thrilled to hear that your first experience with Sony headphones—the WH-1000XM5—has been such a positive one! It’s incredibly rewarding to know that the sound quality is awesome and has convinced you to keep them. Welcome to the Sony family!
We appreciate your honest feedback on the Noise Cancellation and the touch controls. While we're glad you've mastered the controls, we are always striving for perfection in both user experience and performance. Your comments about areas where we can improve on noise cancellation are valuable to our engineering and design teams.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Love tgem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so much they’re so comfortable and have amazing sound quality, I used to have the XM4s and I’m so happy with my upgrade. I love the color but i do wish it was a bit more pink
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazmineV, congratulations on your upgrade! We're immensely pleased to hear you're enjoying the astonishing sound quality, comfortable and beautiful design of the Sony - WH1000XM5. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise canceling and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So first off… The quality of the noise canceling is better than any other headphones I've tried, to the point I can't even notice my roommate talking at me from across the living room. I previously had the XM4 headphones before selling them to my roommate and upgrading to these – the ANC is ever-so-slightly better, though both are fantastic and would be a good purchase (my roommate was considering leaving this apartment at the end of our lease because the city noise was too much, but now she just puts on great noise-canceling headphones when outside noise is annoying and decided she is going to stay). The biggest upgrade on these headphones vs. the XM4 is the size of the earpieces, which (on my head) makes it so the headphones don't move around when wearing the headphones and moving my head, unlike the XM4s which had a little movement. The sound quality itself is great also, though much better with some tweaking of the equalizer on the Sony headphones app. I wasn't dead set on any of the equalizer presets, so customized it myself and found a good balance. Another major bonus: these use Bluetooth 5.2 instead of the XM4's Bluetooth 5.0. Both headphones connect fine to my phone and computer, but these have a stable connection with my TV (a 2018 Samsung Q9F) while the XM4 jumps in and out and is pretty much unusable with the TV. The one knock on these headphones is that the headband is kind of thin, so the headphones can get a bit uncomfortable on the top of the head after a few hours. I wear them loose, with the headband extended, so it doesn't put quite so much pressure on the top of my head. The top of the headband is more comfortable on the XM4s if that's really a concern for you. Final thought: if you are deciding between these and the slightly-cheaper XM4s, a visit to Best Buy might be worthwhile. I tried these on in-store and the comfort of the ear covers and lack of movement compared to the XM4 was worth the upgrade IMO. It might be different for people with different sized or shaped heads, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexTheDude,
We appreciate the positive feedback and we're glad to hear that you like the comfort design and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David