Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Excellent headphones, OK value for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an OK value for the price. The sound quality is excellent from the phones; the quality from the microphones is OK. They are light in weight, which is nice. I wonder how well the ear pads will wear. Overall, the workmanship feels and looks good - as usual for Sony. The microphone does not work when using the wired connection, not mentioned in the documentation! Fortunately the excellent Sony support staff quickly explained that this is how it’s designed. Swiping on the phones to change the volume is clumsy and slow. Also annoying: the power button is an awkwardly placed tiny button. The unit shuts off automatically when taken off, which is nice - but requires more effort than it should to restart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IRISH, We're glad that you are enjoying your new headphones. We're also sorry to hear if the mic doesn't work when using wired connection. The headphones microphone is only transmitted via Bluetooth to your device. If you are using the wire with the headphones, your phone's mic will be enabled.
If the headphones turn off automatically, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Amazing sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great noise canceling. Music sound deep ad crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradC,
Thank you for the amazing feedback! We are thrilled to hear that you are loving the deep, crisp sound quality and great noise cancellation of your WH-1000XM5 headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Great experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Coming from Bose I can say great decision. Batery is insane!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AndresV!
We are thrilled to hear that switching from Bose was a great decision for you. It is wonderful to know that you are finding the battery life on the WH-1000XM5 to be insane! We designed them to keep the music going as long as you can, and we’re so glad they are exceeding your expectations.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphone sound and price point.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always the question of MX4 vs. MX5. I own both and the MX5 has far greater noise cancellation with the same tone quality as MX4. More ear cup space makes these retain less heat and therefore more comfortable. If youre flying as much as me, the noise cancellation is scary good on a plane (no crying babies). I highly recommend these headphones and the Sony app offers very adaptive tuning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregH, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t stress enough how light these feel and the sound quality is pretty good. EQ definitely helps getting them to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, 510sm!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones! It's rewarding to know that you appreciate the lightweight design, which is crucial for long-term comfort, and that you find the sound quality to be a great fit for your listening.
We agree that the ability to customize the audio is a powerful feature! We're glad you're using the Equalizer (EQ) within the Sony Headphones Connect app to perfectly dial in the sound to your personal liking.
Thanks again for choosing the WH-1000XM5 and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent Comfortable Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far after having these for 3 days they are fantastic. I have used them a decent amount, and everything is great. The comfort is a highlight. I wear glasses and some over the ear headphones feel uncomfortable (like the airpods max) but these feel so good on my head. The noise cancelling is what I would come to expect from first party audio companies nowadays. The sound is great and I haven't noticed any problems. I got these for less because I am an employee and I would likely buy these for full price if I was needing a nice pair of over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalen, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply amazing! The sound quality is top-notch, with clear and crisp audio that truly immerses you in your music or media. The comfort level is also excellent, with soft ear cushions and an adjustable headband that provides a perfect fit. The build quality is solid and feels durable, ensuring these headphones will last for years to come. Overall, I am thoroughly impressed and would highly recommend these headphones to anyone in need of a premium audio experience. 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Amazing! We're glad that you are enjoying the sound quality, comfort, build, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have best noise canceling quality, comfort and lomg lasting. It is also not pretentious and also works with different audio codecs and Hifi audio files as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RGvMnD,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling function! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Comfort, Sound quality
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best voice cancelation on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones after tweaked a bit with the EQ! Very light and comfortable and look beautiful! Fast charges in a little over an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mario, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Stunning sound and fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a set after hearing them in store. I love the sound and fit especially. Simply stunning. I use a streaming music service that includes the 360 suround audio which is a nice plus. The app is as easy to pair and use as anything else, and these head phones are now my daily drivers. Definately worth the price for admission.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y,
Thank you for the purchase! We're happy to hear that you love the sound quality, fit and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Nearly Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars and my title is "Nearly Returned"? What the heck? Read on... Background: I am a bit of an audiophile. Love my IEMs (Sennheiser IE600, Moondrop Variations, Fiio FH9), my DAP (Fiio M11 Plus ESS), and my music service (Tidal). Neat little transportable package, big & meticulous sound. Really wanted to complement that with nice Bluetooth OTE cans with strong noise cancellation, "good enough for me" sound quality, for flights and "Calgon, take me away" moments... My Experience: The first time I listened to the XM5s, my shoulders slumped. I had tried the XM4s a year ago but returned because the sound quality just wasn't there. Not close. Thought "here we go again" with the XM5s: River-mud thump-thump in the bass, recessed and murky mids, and no definition or clarity up top. Warm as a blanket, but unlistenable. So I started tinkering (OK, extensively) with the EQ in the App, trying to get the frequency curve to match my IEMs (all pivoting around the Harman Target). Ah hah! Try this, left to right in the Headphones App EQ: +1, +4, +6, +6, +8, Clear Bass @ 3 (season to taste). Then give yourself a couple of days for driver and brain burn-in. Now: Love these... love. Exactly the complement I wanted, sound beyond what I had hoped for. Turns out the XM5s are some awesome hardware, Sony just destroys the native tuning, and none of the stock EQ profiles come close to correcting that. In this case, EQ isn't a matter of tuning to personal preference rather undoing all the bad decisions. That done, these sound terrific, definitely keepers, and they will get A LOT of use. Hope this is helpful to some...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TampaJoe,
Thank you so much for such an amazing review, and we are so pleased to hear it meets your needs and expectations, especially it revitalizes your music after tweaking the Equalizer on the Sony Headphones Connect app. Your assessment is spot on, the ultimate custom preset is your own. Sound is personal, and there's no right or wrong to set it up.
The Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Changes to the Equalizer only take a few seconds, and reward your effort with pristine sound. Remember, presets don't restrict you; instead, they're a stepping stone to hearing audio how you like it. Thank you for purchasing the WH-1000XM5 and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Better than Bose?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose? 100% YES!! Tried all flavors of noise cancelling headphones and these are #1 by a wide margin. These headphones sound phenomenal: Incredible immersive sound, deep rich bass, clear crisp highs. Download the app and you can customize the sound via the EQ. They are comfortable for long usage; 5+ hours on long flights. Exceptional noise canceling, best on the market. Skip the Bose, skip the lower model Sony's and GET THESE.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, WilliamF! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound pretty good. Lots of bass if you’re into that. Can be eq’d to have a nice full sound. Very comfortable. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerM, Amazing! We're glad that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love these for everyday and workouts
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so bad and I’m an audiophile and these really are nice to have on. I was previously using the beats which I also love but decided it was time for an upgrade. The sound quality is great, as well as the battery life. They don’t recommend you to use these while working out because of the sweat potentially being able damage the headphones but so far I’ve no issues and I don’t believe that my sweat would soak it that thoroughly. Really tempted to get the white ones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimmikoWatanabe, We're glad that you ae enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
When they work there great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed that thes cut out so i may take them back, i got a newer tv and different rand so maybe they'll work better. At this point ive had the 4s and they dont work after 2 weekz and got these and they cut out when im ten feet away, we just been having all sorts of issues with wofi and other things.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomjB.
We’re sorry to hear about the cutting out issues with your WH-1000XM5. Since you mentioned Wi-Fi struggles, the interference might be affecting the Bluetooth signal. We recommend using the Sony Headphones Connect app to set the "Connection Quality" to "Priority on Stable Connection" to help with the range.
We hope this helps you keep enjoying your Sony headphones!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Killer sound, icky headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for over ear headphones for 3 years. Love the Bose 700s but they’re fading fast. Everyone recommended the XM5s and for good reason— the eq is incredible and makes finding the right sound possible. ANC is very good, no issues with connectivity, overall solid product. My issue with the headphones is they are uncomfortable to wear for more than an hour. I use them for work and find I have a headache where the headband sits on the top of my head after about only an hour of wear. I don’t have a large head, more on the average/small size, but something about the headband pushes awkwardly on me and no amount of adjusting has fixed it. The earcups also sit a bit low on my head, even with the headband tight, so the top of the earcups sit right above my ears. To wear them for past a hour, I wear a ball cap with the XM5s over the top for a bit more cushioning to be comfortable. The ear cups are also a bit on the warm side to me and I don’t run hot as a person. I do recommend the product, but highly recommend trying them first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahB,
Thank you for sharing such a detailed review! It’s great to hear how much you appreciate the sound quality and ANC on the WH1000XM5 headphones—they’re definitely a standout in those areas. We’re sorry to hear about the discomfort you’ve experienced. You can follow this link on the steps recommended on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5.
Thank you for your recommendation, and for choosing Sony! We look forward to improving your experience!
Sincerely,
Maria
- Pros mentioned:Comfort, Sound quality
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin