Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound.. great noise cancellation and transparency
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the excellent sound quality, noise cancellation, and transparency of the WH1000XM5 headphones. Your positive experience truly motivates us to continue delivering products that enhance your audio moments.
Best regards,
-Fred
- Pros mentioned:Sound quality
AWESOME
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent piece of technology combined with Sound Quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumit,
We are glad to hear that you are enjoying the advanced technology and excellent sound quality of your WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and reliable audio the only thing that could improve is a better carrying case
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MarioG!
We’re thrilled to hear you’re enjoying the excellent quality and reliability of your WH-1000XM5. We also appreciate your feedback regarding the carrying case—we're always looking for ways to improve, and hearing from our users is the best way to do that.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Great music quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to get these for the gym even after reading mixed reviews about gym use. They arent rated for water/sweating resistance, but i found a quick wipe down if i ever feel too sweaty does the trick. I love the music quality and the app that allows you to customize the EQ and touch controls when using them. I have an iphone so everything points to me getting the airpod max for "seamless" connections between my phone and iPad, but I already have the airpod pros and they are nice but I needed more control with how I wanted to listen to different genres of music with EQ customizations. The airpods pro do tend to slip out my ear canal often so I end up pushing them in to benefit from ANC, even swapped out the rubber ear tips with silicone ones and they still slip out. So I got the Sony wf-1000xm4 to replace the airpods pro, they were a game changer. More comfortable and better ANC due to solid seal into my ear. Plus they never slip out, never need to adjust while at the gym. Decided to stick with Sony for an over the ear headphone and so happy I did. I switch between them when I go to the gym. Going to get the sony wf-1000xm5 when they have any deals. TLDR: Overall I'd recommend the Sony wh-1000xm5 Pros: Great fit, comfortable and light, app with extra customization, EQ, cheaper than Airpod Pro Max. Cons: the light weight makes them feel "cheap" ( even thou they aren't ), not IP water resistant rated and Sonys complicated naming for their headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianUy, Thank you so much for taking the time to leave us a review of your Sony WH-1000XM5! We're thrilled to hear you love the sound quality, EQ customization, lightweight and comfortable fit, and overall performance of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lightweight feel and no IP water resistant rating and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Wh-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality i just with the build quality was a little better. All and all a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CURTISM,
We are excited to hear that the sound quality of your WH-1000XM5 has been nothing short of amazing. We truly value your feedback regarding the design, but we are glad that the overall performance has made it a great addition to your daily routine.
Thank you for making Sony your brand of choice for premium sound!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best purchase made for 2023
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones from Sony. The best noise cancellation .Comfortable and lightweight. Unique features, The sound quality out of these are amazing. Does really well in all areas of music genres. The sound quality out of these are amazing! Fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanK, nice! We're glad you like the noise canceling feature, comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that these headphones pause when I start talking to someone at the gym. The sound and noise cancelling are great. I would definitely buy these again.
I would recommend this to a friend- Pros mentioned:Sound quality
XM5’s Exceeded expectations.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Exceeded my expectations especially from being a so called “AirPods user” for most of my life. The app is really intuitive and has great customization for the sound. The case is great too. I only wish that the materials were as nice as the AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganW! It brings us great satisfaction to hear your feedback on the WH-1000XM5 headphones. Thank you for sharing your experience.
We're really glad you found the Sound Connect app intuitive and helpful for customizing your sound.
We appreciate your honest comment about the materials, and we certainly value all input as we develop future models.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at noise cancelling. Great fit on top of the head. Well cushioned
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiV,
Thank you for choosing Sony!
It's wonderful to know your WH-1000XM5 headphones are hitting all the right notes for you! We're especially glad to hear you find the noise canceling excellent and appreciate the great fit and cushioning. Comfort and quiet make for the best listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best sound quality and noise cancellation headphones on the market. Far better than Bose and apple. On top of that, these headphones have the most comfort out of the three. Wore these for school for studying and never had head fatigue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Hard to control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. Too uncomfortable for a long time use. Ears get very warm. Hard to control features. Hard to connect through wi-fi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WilmerV,
Thanks for the review! We appreciate the comments towards the design and the touch panel, and we can take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
Sony xm5s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great piece of audio makes me feel like in heaven
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THOMASP,
We are truly heartened to learn that the WH-1000XM5 headphones have made such a positive impact on your listening routine. Whether you are utilizing the industry-leading noise cancellation to find some quiet or enjoying the refined soundstage of your favorite albums, we are thrilled to provide the technology that powers your audio journey.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality build. These are without a doubt the most comfortable headphones I have ever used. Easily 10/10 for me my one and only complaint is that when turning them off you have to press the power button for a long time I often ended up putting them back in the case while they stayed ON and the battery drained. Hoping this can be fixed with a update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kurama, We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Bass, Sound quality
wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is absolutely exceptional. Crisp highs, rich mids, and powerful, thumping bass make every song a journey into sonic perfection. Whether I'm enjoying my favorite tracks, watching a movie, or even taking phone calls, the audio quality is consistently outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katt, thank you for your input. We're also glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you learn the controls this is fantastic! Sound comes through clear, the mic works very well, and I love that you can change between hearing background noise to cancelling all the noise with one button. Charges up fast and lasts for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreyaR, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you are enjoying all the improvements, especially the superb audio. noise cancellation, ambient sound mode and clear call quality we made on these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, sound quality and comfortable, maybe the battery doesn't last 30 hours but in general it is the best purchasing decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoG,
Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback, MilaH!
We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!
It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!
Thank you again for choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
Great All-Rounder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically use this for everything: work, gaming, working out. ANC performs amazingly. Custom EQ from the Sony app is nice and gives more personal tweaks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzy,
It is great to hear that the Sony WH1000XM5 headphones are enhancing your experience across work, gaming, and workouts. We're delighted that the active noise cancellation (ANC) performs amazingly for you, providing the focus and immersion you need. The custom EQ feature in the Sony app is designed to offer personalized sound tweaks, and we're thrilled it adds value to your listening experience.
Thank you for choosing Sony and making us part of your everyday moments.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
High quality headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and battery life. I can't make a comparison, but for the money and the quality, this makes it seem so much better than the Apple Airpods Max. Probably comparable to a Bose QC. Only downside is the app and how to use it effectively with your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyloRen, Awesome! We're glad that you are enjoying the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Great ANC and sound, yet expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: great ANC and excellent sound Cons: expensive and no IP rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin