Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Solid equipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were extremely comfortable, terrific sound and great bass response. Sony App is not required but has nice features. Bluetooth has good pairing. Case included is decent but the charging cord has no adapter and is extremely short measuring around 3 inches
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DadRiv, Thank you for the excellent review! We're so happy to hear you're enjoying the comfortable fit, great sound and bass response, reliable Bluetooth connection, and overall features of your Sony WH1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the short charging cord and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Superb headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever used. I considered the apple AirPods Max, but they were much more expensive and not useful for non apple products. These headphones work with everything that supports bluetooth, including perfectly with all my Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doc100, Amazing! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is incredible. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NolanM, We're glad that you are enjoying the sound quality, comfort and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best of the best, why settle for anything less???
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best, why settle for anything less??? Comfort, Quality, Sound ambience and Interface is second to NONE! Why look anywhere else? Get it, Gift it, Get one for yourself, use it, love it and Get loved for gifting the Best headphones out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CogitoErgoSum,
Perfect! Thank you for writing this awesome review and for giving our WH1000XM5 a 5 star rating. We are very excited to hear your apperciation of the sound quality, comfort, ambience sound and awesome interface of our XM5. Thanks for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Comfort, Sound quality
love em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, amazing customizable sound in the sony app. it’s sleek it’s comfortable unless you sweat a lot at the gym. reason why this doesn’t have a 5 star review is the build quality. but i understand if it were to be anything but plastic it would probably be too heavy on the head. i had that problem with the airpod maxes and i prefer the xm5s much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, We're glad that you like the sound and customizing the sound using the headphones connect app. We'll take note of your feedback regarding the build quality. Your insights are greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones Minor Annoyances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones. The sound quality and customizability with the EQ is good. ANC is also amazing. The only complaints that I have are that the ear cups make my ears sweat and it’s not really comfortable for extended use. The touch controls are also not my favorite because if I accidentally touch the side then the whole song is interrupted. Overall tho the headphones are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaideepL,
Thank you for the purchase! We're glad to hear that you like the sound quality and equalizer of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Five Stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have a Great sound and are very Comfortable to wear around the house or at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobD,
Thanks for the 5-star rating! We're so happy to hear how much you're enjoying the WH1000XM5 headphones. Their great fit and amazing sound quality make them perfect for all environments. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones. Noise cancelling is very effective. The only thing, is I would just pay the extra $60 for the xm6 right now, since the noise cancelling is even better with those.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RyanL!
It is great to hear that you're finding the noise cancelling on your WH-1000XM5 so effective—it really is a benchmark for clear listening.
We also appreciate you sharing your perspective on the value of the WH-1000XM6. You make a great point; while the XM5 remains a top-tier performer, the newer XM6 features our updated QN3 processor and 12 microphones to push that noise cancelling even further. It’s helpful for other shoppers to hear how you weigh that price difference against the latest tech!
Thank you for being a part of the Sony community.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about them, good sound quality, fits well in the ears, good connection with my cell phone, I really like everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvelinoC,
We’re so glad you’re loving the WH1000XM5 headphones! Great sound, a comfy fit, and an easy phone connection make them a fantastic choice. Thank you for trusting Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great and had a great noise quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxx,
It brings us great joy to hear that you are having such a positive experience with your new headset!
We put a lot of focus into the acoustic engineering and noise-blocking technology of this model to ensure a premium, immersive environment for every listener. Knowing that the clarity and overall performance have made an impact on your daily routine is exactly what we strive for.
Thank you for choosing Sony for your audio needs!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Premium choice, exceptional pickup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a stellar choice for anyone seeking high-quality sound, comfort, and convenience. Just exceptional, delivering crisp highs, rich mids, and powerful bass. Plush ear cushions and sleek design. Grabbing another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youkno, this is great to hear. We're also glad that you are enjoying the sound quality and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love them! Wish they had other colors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound as you would expect from Sony! Noise cancelling is not full proof but it works. Battery stays charged a good amount of time. Best of all, if you get the protection from Best Buy, they will deal with it directly unlike beats where you have to go to the dreaded apple store. I personally think it has better sound quality than beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BebeRia, Great! We're happy to hear that you like the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Pretty good, thoroughly enjoyed
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really like the sound and it’s fairly comfortable, had it for almost two years and I will say it’s not as good at holding up against basic movement. Still worlds great though a bit loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Yoog! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
BEST NOISE CANCELING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE THESE HEADPHONES!!! They don’t squeeze or hurt after wearing them for a long time and they’re comfortable. It fits around my ears just fine and it’s great for the gym and airport.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaeLe, Great! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
Highly Recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been my absolute go to! I struggled for awhile finding headphones that comfortably fit over all my piercings, without making my ears sore or giving me a migraine- these were it for me! The design is very sleek and minimalistic, which was also very important for me. It comes in a travel case that is super handy to keep my headphones and charger all together in my purse or backpack for school. One of my favorite features is the active listening feature! Very similar to apple headphones, but rather than turning the feature on and off from my phone- I can hold down with three fingers and activate the listening. When I’m done, I just take my hand off and it goes back to the previous mode. This is my FAVORITE feature. There isn’t much audio leakage at all. Overall, this IS the product to by over the Apple Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alora, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM5. We're glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, listening to ambient sound quickly (quick attention mode) as well as included carrying case, sleek and beautiful new design. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Love the noise cancellation feature as well as when I’m listening to music the bass is just what I was looking for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsamm, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Battery life, Sound quality
The Best Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best noise-cancelling headphones on the market at the moment. I purchased 3 sets - one for me and two for my kids. The quality of the sound and the level of noise canceling are great. The battery life is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, This is indeed one of the best noise canceling headphones and we're glad that you are happy with your purchase. We're also glad that you like the sound quality and battery life. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great ANC cans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good lightweight ANC headphones. Have the WF1000XM5s too. Was a choice between this and the new Bose QuietComfort Ultras. I preferred the comfort and headband of the Ultra, but the mic quality and aware feature by covering the right earcup is very convient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is very punchy, the sound quality overall is worth the price. Sound controls have a small learning curve but are easy and the case is very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curls,
You made the right choice! We're glad that you like the sound quality, supplied case, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Most amazing headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these a 10 I would! The noise cancelling is insane, the sound is so amazing, they are comfortable as heck. There is an app you can download and personalize the sound, it’s amazing. Only issue I ever have is they drown out too much noise- but that’s also great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonF, That's awesome! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever owned. It's wonderful to know you are enjoying the amazing features, especially when the excellent noise canceling, comfortable fit, and overall sound quality of the unit. We also appreciate you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess