Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Changes how you hear music from forever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am highly satisfied with these headphones my only complaints are that they cant fold and they swivel outwards from you instead of facing towards you but other than that the anc and sound quality is amazing i recommend using the app to get more out your experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Callmesanova, Thanks for the perfect rating! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Best yet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound...wish it was little cheaper but its worth the amount. It has great noise canceling feature. I think that Bose does a good job in that aspect, i jut don't think you should completely not hear the outside noise for safety reasons. So with that Sony does it just right with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungFan We're glad that you are enjoying the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WB-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones. The ambient awareness, the sensors. The audio quality. All around amazing headphones & comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
Thank you for the purchase! We're glad to hear that you like the sound quality and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Good Headphones - curious on new model differences
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife for Mother’s Day - she uses them everyday for hours on end. It’s been a few months and no abnormal wear and battery life still seems good. They feel on the flimsier side of headphones but I think it was intentional. I have no concerns of them breaking. She uses an IPhone and has no issues using any of the feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminL,
Thank you for choosing Sony!
We're delighted to hear your wife is enjoying the WH-1000XM5 headphones daily! It's great that they've performed well with impressive battery life and durability. We appreciate your feedback on their lightweight design and ease of use with her iPhone. Enjoy the music!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, and light headphones which make it comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, ChrisP! We're delighted to hear you're enjoying the great quality and lightweight comfort of the WH-1000XM5 headphones. The newly developed, lightweight design is crafted for all-day comfort, while the advanced audio technologies and noise cancellation ensure an exceptional listening experience. Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us.
We truly appreciate your support and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony xm5 headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is good but it does hurt my ears a bit after an hour. I like how it looks on me aesthetically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KiranM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the design and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure to wear the headphones properly. You may find these links helpful:
https://www.sony.com/electronics/support/articles/00282845
https://www.sony.com/electronics/support/articles/00015243
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony does it again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, comfortable on head, modern design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAI98, Great! We're glad that you are enjoying the sound quality, comfort, and modern design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
THE Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely the best over-the-head headphones I’ve ever had. They block out so much and helps me concentrate when I’m listening to online lectures. When I listen to my music in my free time, I can jam out with the base and be in my own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LovelyPisces23,
Perfect! Thank you for sharing your wonderful experience with our Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
A much better option from the AirPods Max IMO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of the Apple ecosystem however there is one area I am very particular on and that's audio. AirPods work great for business calls and mobility, AirPod Pros are fantastic for audiophiles, noise cancellation. AirPod Max is where it changes for me - the sound is very tinny and artificially boosted. This, combined with the silly case needed for on/off function, the weight and less battery life had me looking elsewhere for a proper over-the-ear headphone. Enter the WH-1000XM5. The Sony App allows for endless customization of sound which lets me tailor my audio experience for the sound I am looking for. This makes me feel better about my experience and the sound is more accurate. Some of the "smart" gps options for sound and noise cancellation are gimmicky and I don't bother with them. Just a tip - the black has a very smooth black finish that shows greasy fingers. I exchanged them for this silver which has a grittier matte finish and doesn't show fingerprints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, we're glad you are enjoying our industry-leading noise canceling headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Star knocked off for price and set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with my work systems was a bit pesky and time consuming. BUT once set up, excellent sound quality, incoming/outgoing call clarity, and noise cancellation was also fairly solid. Would I pay this price again for them? Probably not. But they are the best quality headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahW we appreciate you taking the time sharing your experience setting up your headphones. We'd also like to let you know that we are grateful to hear that you like the noise canceling, sound, and call clarity. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality and work really well. The audio quality is top notch & the noise cancelation work extremely well, With how comtroble they work I can wear them forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control, Bass and app features. They are really comfortable and I love how the app let's you choose the best sound features to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivon39, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Weight
WONDERFUL HEAD PHONES
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best soundproof head set I have ever had, I tried Apple headset which were nice but heavy and way too These headphones from Sony are light weight and super comfortable. Definitely would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best full size headphones I have ever used. Clarityis outstanding. Sounds from bass to mids to treble is amazing. Connectivity extremely simple. Easy too use noise cancelling wear them all the time. I like that all I have to do is touch the side when I want to hear whats around me and as soon as i stop touching it like magic back to blocking out the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NicoleC,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality, Weight
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic for everyday use. They are the lightest headphones that I have used so far, and sound amazing. The key use me and friends have seen with them comes with utilizing their amazing sound canceling for everyday work such as mowing lawns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Average, not worth $300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see the concept of these but I really think it comes down to personal preference. The cusp on the ears don’t suction to my ears at all, they’re a very lightweight pair of headphones. Some may like that but I personally didn’t like how it made the overall quality of the headphone feel. With the sound, I like how you can tune your own audio settings and really personalize your music. As for the noise cancellation, it’s not the best but it’s not the worst. I can still hear myself talking slightly when the volume is all the way up and I don’t like that. I want to be able to zero in and focus with no outer distractions. For the price these headphones did not impress me, I returned these. If you’re gonna spend over $300 on a pair of headphones, I opted for the apple air max headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JulihR, Thank you for the feedback on your experience with the Sony WH1000XM5. While we're glad to hear that you like the audio customization using the Sony | Headphones Connect App that tailors sound to your personal preference, we regret to learn that the fit, weight, and noise canceling feature of these headphones did not live up to your expectations and it had to be returned. We understand that finding the perfect fit can vary from person to person. Please note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. We also recommend following the guidelines and steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality, Weight
Adjust Sound Quality to your own liking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight headphones! My head may be too small for them as they tend to slide off when I’m looking too far down. The sound quality is amazing! I love how you could pair it with the app to adjust the sound to your own liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavinP Awesome! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Comfort
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the XM3 and extremely happy with my purchase. Review saying he needs more bass needs to realize theres more to music than bass. Wont regret upgrading if you are on the fence. Extremely comfortable, nice punchy bass, crisp highs, and mids are clean. Mess with the sony EQ and you’ll have all you want from your headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brendan,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you are enjoying the comfort, sound quality, and EQ function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. My wife loves them because she can turn the ANC on and not hear a word I’m saying. Excellent sound quality as well. We have shown them to several of our friends and they have all purchased a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, We're glad that your wife loves the noise canceling function and audio quality. Thank you for choosing Sony! Erin