Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Wonderful Noise Cancelling Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Excellent audio. Average build quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is excellent. The noise cancellation is very good. They are fairly lightweight, which is nice. But the build quality could be a little bit better for the price. The plastic feels rather cheap and I sometimes worry about them breaking. Not nearly as solid as the AirPods Max. But overall they are a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bropruitai,
We're glad you are enjoying the superb noise cancelling feature of your WH-1000XM5. Good to know you point out the lightweight design and excellent audio quality that are noteworthy. We value your input and appreciate the feedback. The moving parts don't make the WH-1000XM5 fragile — the construction is solid and reassuring. The WH-1000XM5 were tested and build to last. Please contact us so we can get more information on this.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
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The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your feedback! -Jess
- Pros mentioned:Battery life, Sound quality
Best headphones ive ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Super comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable almost don’t even notice they are on. The noise cancellation works great, not a lot of bass. They don’t get really loud, good quality sound but not noticeable difference between other brands in my opinion. Overall really good and most comfortable headphones in that size class.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Best headphones I ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling along with music or video can cancel out almost any noise. Perfect for studying, long lasting battery and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love the M5s
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. The sound quality and noise cancelling was done very well. I use it to study and when I need to go in my own world. Battery life is also very long. I don’t have to charge it for a couple days with constant use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Regina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
<3
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't completely convinced to buy them but I don't regret it. Theyre comfortable. They sound super good and they connect super fast. I like that it can be adjusted on the cell phone. I also like the small package in which they come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarielisV, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony M5 headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed using the headphones, I love how the noise cancellation works. I definitely recommend this if you are trying to lock in during a work out or just working on some homework.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, IsabelT!
We are absolutely delighted to hear how much you are enjoying your WH-1000XM5 headphones! It's rewarding to know that our industry-leading noise cancellation is helping you "lock in" whether you're working out or focusing on homework. That immersive, distraction-free experience is exactly what we designed them for.
Your strong recommendation is greatly appreciated, thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
XM5s the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in comfort and ANC is not too overwhelming compared to other brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey UlyssesB, thank you for your positive feedback on the Sony WH-1000XM5 headphones.
We're delighted to hear that you find them the best in comfort and that the Active Noise Cancellation (ANC) fulfills your requirements without being overwhelming compared to other brands.
The WH-1000XM5 has been designed with user comfort in mind, featuring soft-fit leather ear cups and a lightweight construction. Additionally, our ANC technology aims to provide a balanced reduction of ambient noise across various environments without causing discomfort, a feature that users have found beneficial.
We appreciate your support and are glad to know that our focus on enhancing comfort and refining our ANC technology has positively impacted your experience.
Thank you for choosing Sony.
Gus
- Pros mentioned:Sound quality
Amazing Quality and Best Noise Cancellation
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM5 headphones by Sony absolutely blew me away. First, starting off with the app. The app is super easy to use and makes adjusting audio and fine tuning the noise cancellation super easy. Moving onto the actual headphones, the sound quality the superb. There were notes and sounds I was unable to hear in my other pair of headphones and they do an amazing job at adjusting to your music tastes. Finally, the noise cancellation. I go skating a lot and find the area very noisey. I can barely hear anything with them on and the ambient noise mode makes it easy to talk to people or be aware of my surroundings if needed. Overall, 10/10 and I recommend these especially for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, Floppa. We're pleased to hear that you like the ease of using the app, sound quality, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Light weight and works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.light weight headphones, noise canceling works great! can connect to 2 devices at once. My noise canceling feature broke the first month, but Sony replaced me with a new pair easy. Resting the headphones on your neck while not listening is not ideal. It is so tight that it is squeezing my neck. So far it is a great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer, Great choice! We are glad to hear that you are enjoying your newly replaced WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Pretty good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to bestbuy in search of the bose headphones but after trying these on, the music quality was just a tad bit better. My.only complaint is thay they feel a little flimsy. But the music quality is so nice and makes uo for it. But for the flimsiness, i would expect a little better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jana, Your feedback is greatly appreciated! We're also glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5's have been incredible but not without its issues. The sound quality is superb and better then anything I've used in the past in comparison. The only issues I've had is with connectivity and sound quality dipping noticeably with weird artificial noise that isn't present all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesS, We appreciate your 4-star rating. We're also glad that you like the sound quality. Please ensure to download and utilize the headphones connect app. You can use the EQ settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
This product is worth it!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE HEADPHONES! The sound quality is incredible and headphones are incredibly durable. I love the off white color and modern style as well. Also, headphones usually hurt my ears after wearing them for so long but these are extremely comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzyb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones! The sound quality is amazing! I would highly tecommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottR,
We’re thrilled to hear you're enjoying the amazing sound quality of your WH-1000XM5! Thank you so much for the high recommendation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Really Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngellO,
We are very glad to hear that your WH-1000XM5 headphones are delivering the premium music and noise-canceling experience we strive for. By combining our Integrated Processor V1 with the HD Noise Canceling Processor QN1, we’ve engineered these to create a truly silent backdrop so every note of your music can shine through with absolute clarity.
The Auto NC Optimizer is also constantly working in the background, automatically adjusting the noise cancellation based on your environment and wearing conditions to ensure you're always in your own private concert hall.
Thank you for choosing Sony to elevate your listening experience.
Regards,
Dominick
- Pros mentioned:Comfort
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really nice and comfy . Love it. Thank you su much
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monica!
Thanks so much for the kind words. It is fantastic to know that you love the comfort of your WH-1000XM5!
These headphones feature industry leading noise canceling and soft, lightweight leather that makes them easy to wear all day. They also have multiple microphones for crystal clear calls and a long battery life for all your travels.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Perfect for airplanes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise cancelling technology available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Noise cancelling is amazing. I had the M3's, which were exceptional, and these are a step above. The sound quality is very true to the music. They do not give over harsh base like some other headphones so if that is what you want these aren't the ones for you. Bluetooth connection is easy and dependable. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 808Hiphotog,
Thank you for your positive feedback on the WH-1000XM5 headphones! We're thrilled that you're enjoying the noise-cancelling features and sound quality. It's great to know that the Bluetooth connection has been reliable for you. Thank you for choosing Sony and enjoy your WH-1000XM5 experience!
Best regards,
-Fred