Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
A great buy and an upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Im getting them as an upgrade to the previous version. The materials are quality and nice to the touch. I wore them on an international trip amd they were still comfortable after hours of use. Lastly there jammed packed with usable amd intuitive tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD Excellent upgrade! We're also happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, but pricy. Definitely worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. I previously had Bose QuietComfort, but the sound quality with the WH1000XM5 is significantly better. I have never had a pair of Sony headphones as I have always been partial to Bose. After purchasing these headphones, Sony will be my go-to choice. Also, the app you download with these headphones allows you to customize your sound experience more than any other headphones I have had. Would definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Comfort, Weight
AMAZINGG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never shut up about this headphone, i used to think getting headphones was a very unnecessary purchase as an airpod user, trust me when i say it absolutely isn’t when it’s these ! super lightweight & comfortable! doesn’t give you a headache like the apple ones. will forever recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shay,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you are enjoying the weight and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Exceptional headphone worth its price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better headphones i had ! Its got exceptional noise cancellation , comfort and better sound quality than bose . Enjoying my music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshkumarS, Thank you for this fantastic review of your WH-1000XM5. We're really glad you love the amazing noise cancellation, sound quality, and exceptional comfort of these headphones. We hope you enjoy the WH-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Just great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm3 for years and left it at a hotel room. This version is way more comfortable and sounds even better, as well as the anc. Love them. I personally don't care that they don't fold like previous XMs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cjay, Thank you for the positive review! We're very pleased to hear you like the ultra comfortable fit, excellent sound, top-notch noise canceling feature, and overall performance of your Sony WH1000XM5. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5/B Wireless Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones on the market, love the style and they fit comfortably sound quality is excellent and I like that you can adjust the equalizer, lots of options and customizations through the app too, long lasting battery and quick charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelsea, Amazing! We're glad that you like the noise canceling function, style, fit, sound quality, equalizer, customization through the app, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great personal/professional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and build quality is great. Love the looks too. Sleek and subdued, not overly showy, so great for professional zoom calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AashrafP!
Thank you so much for the review.
It is fantastic to know that you are loving the look and feel of your new WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best headphone you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is lightweight, good looking, has good sound, long battery life, and nothing can't go wrong with this headphone. Just beware if you wear a glasses since it can be little uncomfortable to wear glasses and headphones simultaneously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youngsoo, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Cancelling Headphones.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your review. Jay
- Pros mentioned:Comfort, Sound quality
Best headphones for school and everyday useX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with these headphones. Super comfortable, not bulky or heavy. Sound is excellent. I use these for my school, at home watching movies to listening to music. Overall the best headphones I have ever purchased. My husband got some too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagaliL, Excellent purchase. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Weight
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, i think they’re worth the investment of how much they are. The sound cancellation is sooo good i was surprised. They’re also very soft & lightweight. So far haven’t needed to charge it more than once either. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyssa, Thanks for the positive review! We're glad that you are satisfied with your new Sony earbuds. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones although a little expensive are worth every penny sound quality is superv, lightweight that i dont feel them great for workouts and will handle sweat, battery life is excellent around 1 whole day of heavy use. Overall great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, IvanH! We're glad that you are impressed with the long battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Superior To Everything Else I've Ever Used
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these since July and I've used them everyday for between 4 and 16 hours a day. They are so comfortable that I sometimes forget I even have them on. Sounds quality is top notch especially with custom EQ settings. Short and simple review just buy them you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XxCaseyxXc, Awesome! We're happy to hear that you like the sound quality, comfort, EQ settings, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for walking around and work and the ANC is perfect for me, got a pair for my fiancé too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Epifist,
We are absolutely delighted to hear that the WH-1000XM5 headphones are providing the perfect level of noise cancellation for your daily walks and work environment! We appreciate your support and hope both of you enjoy many hours of incredible, distraction-free listening.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Sony WH-1000XM5 Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and easy to set up. Light weight and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Noise cancelling indeed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to read a lot, but I have noisy surroundings, when I got these headphones, they were better than I ever thought. I can activate and deactivate the noise cancelling so I never have to take them off. Worth the money. Wish they could have ear pieces that I could wear while working out, it’s the only thing missing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlondraR! Thank you so much for your glowing five-star rating! We're thrilled to know that the WH1000XM5 has become your go-to reading companion and that you're enjoying its outstanding noise-cancelling capabilities. We truly value your feedback regarding the inclusion of earbuds for workouts in the package, we will take it in consideration. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone were just great. They had superb comfort while also meeting my expectations of sound quality. The Sony app allows for more preference on sound quality and is great for alternative audio formats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aiden,
Awesome! We're glad that you are enjoying the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Weight
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Want the best sound for your music and movies?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds, I didn’t even realise there were sounds I have never heard before on songs I have been listening to in forever. Love the adaptive sound, so light and stylish. Really a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Desiree,
Fantastic! We are so happy to know your satisfaction with the exceptional sound quality, adaptive sound control smart function, and very lightweight & stylish design of the WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing for noise cancellation and sound. They’re sturdy and flexible around the ears but be carful when you handle them. Daughter picked them up after having them for 6 months the part detached to the ear pads cracked. The headphones still work though. Consider getting the warranty or be extra careful!
I would recommend this to a friend