Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they are very comfortable and have a really high noise cancelling feature. On a flight these cancelled more noise than the bose ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinaM, Thank you for the positive review! We're thrilled to hear you love the comfortable fit and top-notch noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Super comfortable especially for people who wear glasses, they stay put and don't move, fit really well on my small head, the noise cancelling is really nice too, and battery power is insane haven't charged them in days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, we're glad you love our newest industry-leading noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The Best Headphone eve!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I use them especially when I am flying. They are great travel headphones. Noise cancellation is the best. You can tune out everything. You can control the mode on your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorsett,
Thank you for your 5-star review of your WH-1000XM5! We're so happy to hear that they are making your flights and travels so much better. It's fantastic to know you're enjoying the incredible noise cancellation and that you're able to completely tune out everything around you.
We're glad you're also taking advantage of the control features. The headphones have our Auto NC Optimizer, which automatically adjusts the noise cancellation based on your wearing conditions and environment, even considering atmospheric pressure—a perfect feature for flying.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Weight
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With noise-cancellation technology, these headphones provide an exceptional listening experience. The lightweight construction and adjustable fit make these headphones ideal for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TelinaA, We're glad that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! And shipping was fast and convenient. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YobiH,
Thank you for choosing Sony!
We’re elated to hear that you’re enjoying the amazing sound quality of the WH-1000XM5 headphones and that the shipping experience was fast and convenient. Your recommendation means a lot to us, and we’re glad to have contributed to your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
You need these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out your old lady's complaining with these noise blocking headphones , amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and battery life. We’re perfect for blocking out extra sound during long flights. Overall ease of connectivity could be better. The touch pad on R ear piece is overly sensitive and reacts to the smallest of bumps or taps on any part of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, We're glad that you like the noise canceling function and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall super great. They're the most comfortable ones I tried in-store. They feel weird after a while but I'm also not used to headphones to begin with.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Ruthy!
We are thrilled to hear that you found the WH-1000XM5 to be the most comfortable ones you tried in-store! We designed them to be lightweight for exactly this reason.
We understand that it can take time to adjust to wearing any headphones for long periods, especially if you are not used to them. We hope that with continued use, they will feel completely comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Cons mentioned:Price
As advertised but missing some big basic features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the reviews to be a bit too thorough as if they are paid advertisements that only echo online reviews by compensated individuals. The absence of any quick start guide was frustrating since I didn't have great cell coverage at the time I unboxed the headphones. I didn't know about the controls on the side and the app does not offer any guide either. I am still left in a maze to navigate their website in and out of hyperlinks to figure out which button or surface space does what. For an extremely high price these headphones are less about quality sound and more about noise canceling. If you like great audio, these aren't the headphones for you as they muffle and distort the sound. In general, noise canceling does that so that isn't a complete surprise. An astonishing and ridiculous issue I have with these headphones is that you CANNOT USE THEM WHILE THEY CHARGE?! In this era of device demand, this is a shockingly ignorant choice on the part of Sony. I get it, they might think since wireless earbuds can't be used while charging then who needs to listen to their headphones while they charge? Or perhaps they prioritized a fast charge over listening. The problem with that comes when you quick charge devices over and over again for short periods of time ruining the battery performance. Sony is practically begging you to do that by discouraging you from being able to listen to them at the same time as fully charging them. Overall I appreciate being able to drown out a good amount of background noise but I am left questioning if that's really worth the $400 price tag. If you are looking for noise canceling, pick a pair of great sounding earbuds and skip the actual noise canceling feature, just purchase some flight line ear protection headphones for a much better comfort and outside noise control. You'll save yourself hundreds while having a much lighter pair of headphones that doesn't overheat your ears. Another disappointment of mine was the erroneous idea that connecting to two devices at the same time would mean I could actually listen to two inputs at the same time. Perhaps Bluetooth isn't there yet through no fault of Sony, but I also felt the advertising was misleading on this particular feature and the answer was buried in Bluetooth spec and tech sites and not disclosed on the Sony site. I like that my phone can interrupt my business meeting playing from my computer but I dislike that I cannot listen to ambient sound on Pandora while participating in a business meeting at the same time. Since the audio can't be independently adjusted in noise volume by your individually connected device, you are left with a ring tone set to the same volume as your YouTube video or conversely the YouTube video resumes as loudly as the call and that is mildly annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageListener, Thank you for sharing your experience and thoughts about the Sony WH-1000XM5 headphones. It is unfortunate to hear that you found the lack of a quick start guide frustrating and the controls not very intuitive.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Godly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was contemplating between these and the apple ones. I'm very glad I got these because they're cool, functional, and the noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielV,
We are honored to hear you chose the WH-1000XM5 and are so pleased with your decision! That great noise cancelling is thanks to our two processors and multiple microphones working together to keep your listening experience pristine. We're glad you found the perfect blend of style and performance!
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Get it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's honestly amazing. The noise cancelation and transparency mode is so good. It's so comfy, like a pillow is wrapped around ur head, sometimes I forget its on my head from how comfortable it is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasharA, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Dog groomers best friend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are seriously some of the best headphones you can get on market. Even though it says not to sweat in them its really dependent on how much you sweat. I worked at a dog salon and wore these everyday. Noise cancelation is out of this world. If you work as a groomer, these are really good to have. They withstand extremely high pitched noises in the background as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaR, It's great to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their exceptional noise cancellation capabilities, which can be particularly beneficial in environments with high-pitched noises, such as a dog salon. The noise-canceling technology in these headphones is designed to effectively reduce low-frequency sounds, like those from engines or air conditioning, but it can also handle a range of other noises to some extent. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Incredible headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is second to none, and so is the ANC and Transparency, the audio is great as well. The black ones do collect grease from your skin and hair pretty easily, go with the silver ones if you have a choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a terrific upgrade from my xm4’s. They’re light in weight and outstanding in sound quality. Probably one of the best pairs of noise-canceling headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnPuz Amazing! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great tech and noise cancellation. I look forward to resumes more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justme,
We are thrilled you're finding the WH-1000XM5 comfortable and enjoying the industry-leading noise cancellation! It is great to hear that our technology is meeting your expectations for your daily use. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
I love it but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC and the new mics really makes a difference when you're having a phone call in public. I wished the sound was a little more crisp and sounded a little louder! Other than that I would recommend 9/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josue166, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Definitely recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! It's so comfortable and the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation is pretty good a the padding it good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene,
Thanks for your review. We're glad you're enjoying the sound quality and the noise cancellation feature the WH1000XM5 headphones come with! The earpads were designed to be comfortable in different situations and environments.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality
Fantastic sound and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with these headphones. Like the title says, they have great sound quality and I can wear them for hours. The cost is quite high but I say they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Tyler!
We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.
We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph