Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 12249639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Sound quality is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than my Bose 45. Has deep bass and clear vocals. Noise cancelling works great, I fly a lot and when these are on, I don't hear the engine noise and fall asleep quickly. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kensirey, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
- Pros mentioned:Sound quality, Weight
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very light and easy to wear! I love the color as well! I typically use these headphones for my flights and the block out noise very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki1024
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. We really appreciate you love the light weight design, easy to wear, color, and noise canceling features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Weight
Headphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and very comfortable! I like how it connects easily to any of my Bluetooth devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PennyN, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony xm5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds and they are very comfortable for long listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraylonB,
Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as expected. Quality is good though!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, thanks so much for your review and for choosing the Sony - WH1000XM5! We're glad to hear you're enjoying their great quality, our team put a lot of care into delivering clear, immersive sound and top-tier noise cancellation. We appreciate your feedback on the volume level, and we'll definitely share it with our development team as we continue to improve. Thank you for being part of the Sony family! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Very nice.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, and the sound is great. Fantastic noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, PaigeR! We're glad you found the right headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones! I love the microphones, people tell me they hear me real well. Application has more customization than Bose app. Would recommend to anyone for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liopr90,
Thank you for choosing Sony!
It's truly wonderful to hear that you love the microphones on the WH1000XM5 headphones and that people hear you really well. We're pleased to learn that the application offers more customization than other headphone apps, giving you a personalized experience. Your recommendation for the price means a lot to us, and we truly appreciate your positive feedback about these features.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Great product for the price! Great sound quality and comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaM, That's fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. It's great to know that you find them extremely comfortable for long wear without causing any discomfort. Enjoy and thank you for choosing Sony! -Jess
- Pros mentioned:Battery life
Yes.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned several top quality headphones in the past but I gotta say, Sony put in the work on these x5s. Messing around with the EQ and other features on the Headphones Sony app truly makes the product unique such as placing your palm on the right outer headphone surface to activate the 6 mics around the headphones to activate the attention mode to hear your surroundings or the fact that there arent any buttons for replaying the previous song or going to the next or even volume up and down...its all on that same touch sensitive outer surface of the headphone and it amazes me how well it works. Theres even the feature that pauses the music automatically when you start speaking (can be toggles on/off in settings). Not to mention the battery, it charges for like 10 minutes to get about 3 hours of play time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zam121, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Amazing sound quality and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, KevinH! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Recommended for comfort and more
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been by far the most comfortable headphones I’ve ever had. The quality of sound is great. I sold my apple ones to get this one based on comfort. The noise cancelling feature can do better but it’s not a big deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ani2k,
Good decision! We're glad that you are pleased with the audio quality, comfortability and noise canceling feature of our Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked helped me decide which ones to buy, very great quality and amazing noise cancellation if thats what you’re after
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback, BraydenW!
We are delighted to hear that you are enjoying the very great quality of your WH-1000XM5 headphones!
It's particularly rewarding to know that you find the amazing noise cancellation to be a standout feature. We engineered these headphones to provide industry-leading ANC, so your endorsement is a wonderful validation of that effort.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is awesome! A few differences than previous but fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertM,
Thank you for choosing Sony!
We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.
Best regards,
-Fred
- Pros mentioned:Sound quality
All around very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and definitely very good outside noise canceler.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerrenceA,
We are thrilled to hear that you're enjoying the great sound and the industry-leading noise canceling of your WH-1000XM5 headphones! It’s wonderful to know they are performing well for you even in noisy environments.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Awesome if you can take hot ears
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My beige flag is that I didn't like these headphones. I know, everyone else loves them but they just got too hot for me around my ears. I returned them and went back to my Bose QC 45. The sound and noise cancelling were great though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyD,
Thank you for the feedback. It is unfortunate that the unit had to be returned. We're glad to hear that you like the sound and noise canceling of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Top Notch Headphone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, Very functional features along with good noise suppressant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a bit on the pricy side but they are very good quality, lightweight, great noise cancellation. I goneslty prefer these over the bose headphones for the weight and confort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapaScorpio,
Fabulous! We are truly delighted to know your satisfaction with the incredible sound quality, very comfortable fit & lightweight design, industry-leading noise canceling feature, and superb performance of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
I love my Sony XM5's!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely phenomenal! The sound quality is excellent. I tried the Bose competitor and the Sony headphones had noticeably better sound quality. With the noise cancelling on I feel like I'm somewhere else. The touch controls are so easy to use and very convenient. The cover-to-hear feature is great. It lets you hear someone while also providing a social que that you are busy, to keep conversations short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poorcustomerservice, We appreciate your feedback. We're also glad that you are enjoying the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best Over the Ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best over the ear headphones ive gotten. They are light, stylish, and the sound quality is great. They definitely beat my gfs old Beats she had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaBronc, Thank you for the amazing review! We're so glad to hear that you like the lightweight and stylish design and exceptional sound quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam