Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Skip Sony - go for Bose
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase each time I hop on a Teams call. They were originally purchased to replace my older Bose headphones, which has a weak battery. But all I hear is the noise around me, and it won't sit well on my head. I had high expectations for the Sonys, but the noise cancellation feature is far from spectacular - especially at this price point. It's also a pain to connect with Bluetooth and takes more time to charge. Back to the Bose. I've learned my lesson. Never again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tigershep,
We sincerely apologize that the WH-1000XM5 headphones have not met your expectations, particularly regarding their fit and performance during Teams calls. The issue of hearing excessive noise during calls is common when conferencing apps force the headphones into a lower-quality Bluetooth mode (HFP); we recommend manually checking your PC's sound settings to ensure the "Headset (WH-1000XM5 Hands-Free)" profile is selected before joining a call. Regarding the fit, ensure you gently adjust the headband sliders so the earcups achieve a complete seal around your ears, as this is crucial for optimal noise cancellation performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sound I use these for the gym and they sound incredible and blocked noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexR,
We are thrilled to hear you’re enjoying the incredible sound quality and noise canceling during your gym sessions!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. The sound quality and comfort are amazing. The noise cancellation and transparency work really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi melody1612, We are glad to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as expected. Quality is good though!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samantha, thanks so much for your review and for choosing the Sony - WH1000XM5! We're glad to hear you're enjoying their great quality, our team put a lot of care into delivering clear, immersive sound and top-tier noise cancellation. We appreciate your feedback on the volume level, and we'll definitely share it with our development team as we continue to improve. Thank you for being part of the Sony family! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones. They extremely comfortable, amazing sound, incredible well noise cancellation. Might cream just thinkin about these bad boys…. Overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zurc, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Glad I made the purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many months of investigating and deliberating, I’m glad that I made the purchase! The comfort, sound quality, features and flexibility of these headphones are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GERange, Great! We're glad that you like the comfort, sound quality, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know everyone says the airpods max is unmatched but these are still great quality, good feel never hurt my head or ears even for hours of use and the sound is amazinggggg
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice WilliamR! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
LOVE THEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the battery life is sooo good! and they are different options for sound adjustment through the app. the only thing for me i’m not used to any pressure on my head so had to used to that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jazminerodz, Thanks for the positive feedback! We're glad you like the sound quality of the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality, Weight
top noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is excellent and the weight is super light compare to the other product. However, the sound quality seems to be relatively poor compare to its same level product like the momentum 4 and B&W px7s2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQLiu, Awesome! We're glad that you like the noise canceling function and lightweight design. As for the sound, you can customize the sound to fine-tune your music using the headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
amazing quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best noise cancelling headphones out there. The ONE drawback... the XM4 could collapse into a smaller form factor for storage. These do not collapse the same way, but they sort of flatten... a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Thanks for sharing your thoughts on the new Sony WH1000XM5 Wireless Headphones. We're happy to hear that you are impressed with its noise cancelling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your comment regarding the design. Unlike its previous version, this model does not fold/collapse. However, we take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Fantastic headphones, but pricey.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy, especially for long trips on an airplane. Fold flat for easy storage (as opposed to folding inward to create a more compact but blocky shape). Superb noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC, Great! We're very happy to hear you're enjoying the superb noise cancelling and portability of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Poor made comfortable and good sounding headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Great sound quality Very comfortable and lightweight Good looking Cons Poorly made Too many accidental touches on the touch mechanism of ear head Speak to Hear is one of the worst feature which is auto on when. Need to install the app to turn it off for every device you connect Poorly made hinge. Sony has some problem with all their previous headphones where the hinges brake. And they dont want to do anything about it. $400 heaphone poor made hinges not covered in warranty. Not worthy to buy. Luckily I bought it from bestbuy with GeekSquad warranty. So happy that I bought it from bestbuy
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active nose cancelation is fantastic. Drowns out airplane noise very well, battery literally lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceA,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Fantastic sound and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with these headphones. Like the title says, they have great sound quality and I can wear them for hours. The cost is quite high but I say they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Tyler!
We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.
We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Godly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was contemplating between these and the apple ones. I'm very glad I got these because they're cool, functional, and the noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielV,
We are honored to hear you chose the WH-1000XM5 and are so pleased with your decision! That great noise cancelling is thanks to our two processors and multiple microphones working together to keep your listening experience pristine. We're glad you found the perfect blend of style and performance!
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
Amazing as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved the xm3 but this is great and cozier on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
We couldn't be happier to hear that your upgrade to the WH-1000XM5 delivered an even cozier, more comfortable fit than your beloved XM3s.
Thank you for continuing your audio journey with us and remaining a valued part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound andso comfortable. I wanted to try something new and m.Definitely pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
I really enjoy these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a plane 3.5 hour flight there and back with noise cancellation on plus light listening in between the flights and battery was still above 50%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Amazing! We're thrilled that you are enjoying the noise canceling function and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess