Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones, but not for someone with a large
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were very nice. They had excellent sound quality. Ans they looked great. The noise canceling feature was awesome. I really enjoyed these. But the reason I returned them was they felt too tight for my head. No matter how I adjusted them, they always felt like they were too tight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HaileyW,
Thank you for considering Sony products.
We’re delighted to hear that you enjoyed the sound quality and design of the WH-1000XM5. However, we’re sorry to learn that they felt too tight, even after adjustments.
We strive to uphold the highest quality standards, and your insights will be forwarded to our dedicated Sony team for further review as we continuously work to enhance our products.
Best regards,
-Fred
- Pros mentioned:Battery life
Best choice for a money range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply in love with the headphones. These are my first ever headphones and they are great. Have longer battery life, fits perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AditiV, Congratulations! We're glad that you love the battery life and fits perfectly. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
You need these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out your old lady's complaining with these noise blocking headphones , amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Understated look. Comfortable Perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty,
Thank you for your review! We’re so glad to hear your WH1000XM5 meets your expectations with its great sound, sleek design, and comfort.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Bass, Sound quality
Good ANC, Not comfortable, music is bass-heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling worked well. Music sounded okay, a little too much bass in my opinion but some people prefer that. I ended up returning these though for comfort reasons. The headphones have some weight to them and the headband is very narrow so it ends up putting a lot of pressure on the top of your head. For long plane flights or working at a coffee shop, I needed something comfortable and this was not it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the bass quality and comfort of the headphones. With the Sony Headphones Connect app, you can use the equalizer function to fine-tune the sound quality to your needs. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.
Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Stays on during workout. Love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaridG,
Perfect! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Workout Headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did extensive research on this product. And the sound quality is superb. No question about it. Perfect for a casual listen. Now here comes the part with some cons with working out. Training for about a decade, i know the style of movements one should be training if that makes sense. So when you’re perform pullups or decompression hangs to stretch your back. Your arm MAY accidentally change songs by brushing the side of the headphones. Now the side sensitivity configuration can be disabled but it be beats the purpose of the headphones. Also, if you’re workouts or if you’re a sweaty person. Be advised that it can be slippery when they are over your ears. Love the headphones for is functioning (audio). Would this be a good workout headphones? Do some more research.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorC,
We're glad that you are enjoying the sound quality of the headphones. Your feedback about the touch controls and design is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises.
For more serious workouts or if you sweat a lot, we suggest our headphones that are specifically designed for these tasks like the WF1000XM4.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Good headset, audio excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset sits nicely, snug around the ear, has noise canceling toggle, weird issue with one side has a static sound, but goes away
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jon1313, Great! We're very happy to hear that you are enjoying your new headphones. Your 5-star rating is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound quality is soo good!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikah,
We’re thrilled to hear you're loving the sound quality of your new WH-1000XM5s! It’s great to have you as part of the Sony family.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Excellent noise cancelling and sound is clear, but not sure if they are really that much better than most other headphone. I am not an audiophile, but I like them. I do have a problem at times watching a movie on my iPad with these headphone, where they beep at me and my movie pauses. It seems like the problem with the headphones, but I am not 100% sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, Thank you for sharing your experience with your Sony WH-1000XM5 headphones. We're glad to hear that you’re enjoying the excellent noise cancellation and sound quality! We completely understand how frustrating it can be when your movie pauses unexpectedly—especially when you’re trying to relax. This issue could be caused by accidental touch sensor activations, multi-device pairing conflicts, or auto power-off settings. Here are a few things that might help: Accidental touch sensor activation: Sometimes, the headphones may register an unintended touch. You can learn more here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=tap Multi-device pairing conflicts: If your headphones are connected to multiple devices, they may switch unexpectedly. Try disabling this feature: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi Auto power-off settings: The headphones might be set to turn off after a certain period of inactivity. Here’s how to check: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power%20off It’s also a good idea to update your firmware, as this can resolve unexpected issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If none of these solutions work, I’d really recommend reaching out to Sony Support—they’d be happy to assist further: us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We truly appreciate your feedback and hope you can fully enjoy your headphones without any interruptions! Best, Maria
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! And shipping was fast and convenient. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YobiH,
Thank you for choosing Sony!
We’re elated to hear that you’re enjoying the amazing sound quality of the WH-1000XM5 headphones and that the shipping experience was fast and convenient. Your recommendation means a lot to us, and we’re glad to have contributed to your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First over the ear headphones in awhile. My boyfriend has the earbuds, so figured I’d try the over ear ones. I bought this specifically for flights. I have sensitive ears & so pressure changes are really painful. I have to wear something to help adjust the pressure, so it also blocks alot of noise. These headphones have enough space so it's not smushing my ears. The sound cancellation is amazing. There is an equalizer app & such that you have to separately download. I debated between these, airpods max, & beats for awhile & I'm so glad I went with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you feel like the sound quality is lacking, you may use our Sony Headphones Connect app to adjust the sound quality to your liking! For reference, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844 Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great quality product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, I like the way it cancels noise, high quality of sound, and great ear fit. I enjoyed wearing them during intercontinental fligts and they proved to be very helpful. My only concern is after using them for 2 hours at 34-36F they lost connectivity with my phone couple of times and they shut down without reason. After powering them again, I checked their battery status and it was saying they are full. That is the only thing I found a bit strange, but it may make sense after 2 hours operating at low temps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SorinB,
Thank you for the 5-star rating! We're glad to her that you like the noise canceling, sound quality and fit of the headphones. We're sorry to hear what happened with your headphones. To isolate the issue, factory reset the headphones and try again.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Truly is the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly the best headphones on the market, it has everything you want perfectly in headphones, long battery life, amazing sound quality, no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando,
Fantastic! We are truly delighted to know your satisfaction with the incredible sound quality, long-lasting battery life, and amazing performance of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your awesome feedback and for choosing Sony!
- Romeo
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever bought. After asking around and trying another major competitor I settled on them. The sound quality is as you’d expect from higher end headphones from Sony, very good. I love the deeper end of the sound. I use them when I work outside because I love the noise canceling. It removes at least half the noise from the lawnmower. I was told they wouldn’t work well with my Xbox because the dialogue would be off. That is wrong. I use them every day and never notice any dialogue or other sounds being “off”. It was well worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
That's fantastic to hear! We're thrilled that you're so happy with your WH-1000XM5 headphones and that they've exceeded your expectations, especially with the sound quality, bass, and noise canceling. We designed them to provide a premium listening experience, and it's great to know they're delivering for you, even during outdoor work. It's also great to hear your positive experience using them with your Xbox.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony WH-M5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lets say I had high expectation after researching for some headphones. This exceeded those expectations. Highly recommended. Comfort, Sound, Quality, Noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best I’ve had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is amazing. Pass through noise for when I want ambient works great. Very comfy fit which is usually hard for me to find.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinW,
Thank you so much for an amazing review! Glad to hear you found the best headphones that perfectly suits your needs and expectations. We're really happy that you are enjoying the Noise canceling features, Ambient Mode, and comfortable fit of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, love to use for when I work or go to the gym! The noise-canceling feature really helps me focus, and the sound clarity is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great for the gym
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty loud and comfortable but the only downside is the fact that one little touch on the sides and it pauses or thinks your trying to talk to siri. Other than that I absolutely love them. Perfect noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very easy to use. The sound is incredible and feels very comfortable on the head. The app could be improved however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, We're glad that you are enjoying the comfort, sound quality, use of app, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin