Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
BEST THING EVER!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of noise cancelling earbuds but nothing comes close to what these headphones do. These are absolutely amazing to wear, it feels like im not wearing anything and so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex
Awesome! We're glad you like noise canceling and comfort-ability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Great and sound proof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! I can remove all the sound around me, and the Black Friday deal was great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paulie!
Thank you for the wonderful review of the WH-1000XM5 headphones! We are honored to hear that you think the sound quality is amazing and that you were able to grab a great deal.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
WORTH THE PRICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I MOSTLY USE THE HEADPHONES WHEN I AM WORKING OUT. THEY FEEL COMFORTABLE TO MY HEAD AND THE SOUND QUALITY IS GREAT!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerN, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and look. Noise cancellation works great and I just love the look of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ayumi,
We are thrilled to hear that you are loving the premium look and the industry-leading noise cancellation of your new WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Absolutely worth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Iv used this to sleepehen i needed to get around noisy neighbors. Also the battery life is top notch and the sound wont disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adexavus, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked helped me decide which ones to buy, very great quality and amazing noise cancellation if thats what you’re after
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback, BraydenW!
We are delighted to hear that you are enjoying the very great quality of your WH-1000XM5 headphones!
It's particularly rewarding to know that you find the amazing noise cancellation to be a standout feature. We engineered these headphones to provide industry-leading ANC, so your endorsement is a wonderful validation of that effort.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Life is good... but it can be better!
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] One of the best pairs of noise cancelling headsets I've ever owned. Sounds could be louder and after a few hours the top band can be painful on the top of your head. My wife said the same thing, so it could be better by improving the very hard and lightly padded band that connects both earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanFre,
We are delighted to hear you consider the WH-1000XM5 one of the best pairs of noise-canceling headsets you've ever owned! We truly appreciate you taking the time to share your valuable feedback regarding the sound levels and the comfort of the headband. Your insights and your wife's, are incredibly helpful as we continuously strive to enhance our products.
Thank you once again for your support and for being a valued Sony customer!
Best regards,
Stephanie
- Pros mentioned:Battery life, Sound quality
Perfect Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great for everything I need it for. Music sounds great, phone calls are clear, noise cancellation exceeds even that of the xm4s, battery lasts me days and they charge to full incredibly fast too.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony headphones fill the bill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is excellent. Very comfortable to wear. App lets you customize the equalizer settings so
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, we're glad you are enjoying the WH1000XM5! Enjoy your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm used to my AirPods Pros, but wanted headphones. I tried Apple and Bose before these, but both were not as good. The quality of the headphones is very clear and the app they come with allows you to customize the sound to your preference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-1000XM5, SarahR. It’s great to hear that you found the sound quality excellent and appreciated the customization options available through the companion app. Sony's focus has been on delivering superior audio quality and the ability to personalize sound settings, which seems to have matched your requirements well.
We’re glad you overall had a positive experience, and we value your feedback!
Thanks for choosing Sony!
Gus
Very good sound quality. Poor build quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd set. Both of the previous two broke in the same place. As the headband goes around and down, it eventually stops and starts curving to the outside. Right there is the issue. On the inside part right where it "detours" is where it snaps. Cheaply built though you pay a small fortune for the headset. If Sony doesn't start building them with more robustness, I wouldn't waste my time. On the 2nd set I bought, I also got the extended warranty anticipating this happening again ( $70 ). So glad I did because they lasted maybe 4 months. And here's the kicker; as soon as I returned them, they cancelled the warranty saying it had been fulfilled. My memory isn't what it once was, but I could have swore it was good for two whole years. So no matter how many times they broke I was covered. Not true. You fulfill it once and they cancel you, or at least they did it to me. So now I'm on my 3rd set and treating them with kid gloves. Once they snap again, I'm done with Sony too ( another manufacturer didn't produce a quality (longevity) product and twice their noise cancelling product crapped out after a year and the 2nd set gave up the ghost after 8 months. Well known brand that touts deep bass. Certainly don't build products like they used to. Today it's a buy new every other half year and we'll (the corporation) keep building crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rascal,
Thanks for the feedback. We are so sorry to hear that your previous headsets broke in the same spot and that you had such a frustrating experience with the extended warranty. We completely understand why you're upset, especially since you love the noise canceling technology but need a product that lasts.
We take this seriously. For this issue, we have partnered with our parts supplier, Encompass, to offer a low-cost repair. If you want to give that a try, here is their contact information:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours of Operation: Monday - Friday: 8:00 am - 6:00 pm EST
Thank you for being a valued Sony customer. We want to apologize for your experience, and we are dedicated to making things right for you.
Warm regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Price
great, but too expensive.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear pads. Sound is great. Downside is the price. Really expensive, so it takes away from the value. Because of the price, I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi genaro, thanks for commenting. We are happy to know that you're satisfied with the amazing sound quality and very comfortable fit design of your WH1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
LOVE!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these! Use them for the gym and they are the only headphones that will stay on! The sound quality is amazing also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeghanH, Great! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. These headphones allow me to focus even more than before. I could barely hear a thing other than my music when noise cancleestion is activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thanks for sharing! It's a true pleasure to hear that your WH-1000XM5 headphones are helping you focus. It’s awesome that the Dual Noise Sensor Technology is working so well to block out distractions and let you enjoy your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, the sound is great, they feel very light but well built and the noise cancellation is next level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waterpaint, This is great! We're happy to hear that you like sound, light-weight design, built, and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really great at noise cancelling. So good that you can’t hear someone talking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strawberries,
We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! Great sound and hold a charge! I have tried all the other high end brands and these by far have the best quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewA, Perfect! We're so pleased to hear that you love the great sound quality, long battery life, and overall quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Worth Every Penny Of Price Difference vs. XM4.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony WH1000XM5 headphones to replace a pair of XM4's that were stolen. The newly designed XM5's are MUCH more sturdy than the XM4's that I constantly worried would break. The touch pad on the XM5 seems to be more responsive and consistent in the way it processes touches. The XM5 also auto connects more consistently, and they seem to hold the connection better. I also considered the Bose QC Ultras, and I ultimately chose the XM5's due to their longer battery life and much better microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MooMooBuckaroo, Thank you for purchasing the new Sony WH1000XM5. While we are sorry to hear that your XM4s were stolen, we're glad that you are impressed with the newer model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Great buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So much lighter than my AirPods Max, making them SO much more convenient to travel with. Good audio quality distinct (not necessarily better, but different) from other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSaxena, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin