Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Durable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great overall headphones and I like how lightweight they are also the battery life is great. However I had some issues with talking to someone on the phone with them. I have people tell me they can’t hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maliah,
Thank you for considering Sony products.
We appreciate your feedback and are glad to hear you enjoy the lightweight design and battery life of the WH-1000XM5. We sincerely apologize for the issues you’ve experienced with phone call audio and that others have difficulty hearing you.
We strongly recommend following the steps below to help resolve this:
1. Verify Audio Settings:
For Android Devices: During a call, tap the speaker or Bluetooth icon and select "WH-1000XM5 Hands-Free."
For iOS Devices: During a call, tap the audio icon and select "WH-1000XM5 Hands-Free."
For Computers: During a call, right-click the speaker icon on the taskbar, open sound settings, and select "Headset (WH-1000XM5 Hands-Free)" from the output dropdown list.
2. Firmware Update to Version 2.4.1:
Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
3. Reset the Headset:
This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
4. Initialize (Factory Reset):
Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent noise cancellation and sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Best OTE headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much lighter and comfortable than xm4; pro max is heavy, bose ultra is plasticky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EphR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones we have owned. Super comfortable and ergonomic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrhunt, Amazing! We're delighted to hear that you like the noise canceling function and super comfortable. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Great headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphone ever, but a little overpriced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyP, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best. Sound, comfort, and simple. Cant ask for much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great Headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and really really confortable. The sound cancellation is excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDI, Perfect! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Weight
Great sound, good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly, super comfortable and a nice upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Great! We're delighted to hear that you like the noise canceling function and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Great geadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so comfy and long lasting. Highly recommend to anyone looking for new headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Definitely recommend !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the gym, I use it daily and has the best noise cancellation to just lock in and keep all the noise out and just jam out !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SummerP,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day! -DiegoV
- Pros mentioned:Comfort, Sound quality
Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are better than the last headphones sony put out. Better sound, comfort and anc!sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer, Thank you for the great review! We're very happy to hear you like the excellent sound quality, comfortable fit, and exceptional noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. the noise cancellation is on a different level and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joshua, we're glad you like the battery, noise canceling feature and sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I cant HEAR YOU!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition! Had Bose but these are nicer...the simple cup ear of outside headphone to cancel sound to hear if someones tryingvto interupt your listening is a cool feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeCleanman, we're glad you like our product. Thanks for choosing Sony. ~Earl
The best headphones i have so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sooo good that someone stole it from my vehicle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yumi,
It is truly wonderful to know how much you enjoyed the WH-1000XM5, though we are incredibly sorry to hear about what happened to your pair! It speaks volumes about their quality that they are so highly coveted.
From the industry-leading noise cancellation that silences the world around you to the Integrated Processor V1, these headphones are designed to deliver an unmatched listening experience. We hope you're able to get back to enjoying that crisp, high-resolution audio and those crystal-clear hands-free calls very soon.
Thank you for trusting Sony to be your go-to for premium sound.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth the price if you can afford them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound. Wear them primarily during the day listening to music while working from home. Also work as headset/microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jwcarney, Good to hear that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love this product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, built with equality amazing sound and great oicl of headphoens for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, thanks for your insight! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KumariM,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM5 headphones have impressed you with their outstanding sound quality. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable. The noise cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllanM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin