Customer Ratings & Reviews

Hi booty, We're glad that you like the sound quality and noise canceling function. We're also sorry if the headphones slip. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM5 has a slider that can be used to adjust the length of the headband.

Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:

Name:
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Sincerely,
Erin

Hi IwanaG,

We are really happy to hear that your birthday gift was received with such enthusiasm! There is nothing quite like the gift of incredible music and silence, and we are thrilled that the WH-1000XM5 helped make that special occasion even more memorable. It’s a pleasure to know that our headphones played a part in delivering that "excellent" reaction you were hoping for.

Thank you for making Sony a special part of your birthday celebrations and for trusting us with your gifting needs.

Regards,
Dominick

Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl

Hi RobertG, Thanks for leaving us such a great review on the WH-1000XM5! We are really delighted to hear you're satisfied with the incredible sound quality and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. Good to know you point out the easy Bluetooth pairing that is also noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess

Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Munno, Great! We're pleased to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi BrianR!
Thank you so much for your feedback! We are really happy to hear you found the WH1000XM5 headphones to be a great choice.

These headphones offer industry leading noise cancellation, long battery life and a comfortable fit, perfect for enjoying your music anywhere.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi BrandonB,

Thanks for the 5-star rating! We're so happy to hear how much you're loving the WH1000XM5 headphones! Their amazing noise cancelling feature is top-notch and matching it with spectacular sound quality simply make them perfect. Thanks for choosing Sony.
-Aldair

Hi Beemaa, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl

Hi Uranian,

Thank you for the purchase! We're happy to hear that you like the noise canceling and smart features of the headphones. Thank you for choosing Sony!

-David

Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin

That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JohnC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Joey, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony! -Jess

Hi TatianaK, Excellent choice! We're glad that they love your present. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Myles, thank you so much for the fantastic review! We're immensely pleased to hear you're enjoying your new Sony - WH1000XM5 headphones and that the sound quality and performance are hitting the mark for you. Your feedback means a lot us, thank you for choosing Sony! Best regards, -Dominick

Hello Charger, We are happy that you like the amazing sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Hello UlandaR,

Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!

Thank you for choosing Sony.
Best regards,
-Fred

Hi BigB,

Thank you for the review. We're glad to hear that you like the sound quality and comfortable design of the headphones. For touch feature, you can disable this using the Sony Sound Connect app.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi JoelB, thanks for sharing your wonderful experience that truly highlights the Sony - WH1000XM5 headphones' capabilities! The industry-leading noise cancellation is a crucial feature powered by two processors and eight microphones, working together to significantly reduce ambient sound across all frequencies. This remarkable noise suppression creates an unparalleled quiet environment, allowing you to fully immerse yourself in the magnificent sound quality of the XM5s. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick