Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best ever headphones I bought.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever headphones I bought. Initially I bought the Airpods Max as I have an iphone and also from the reviews. MKBHD called it "Luxury sound". It isn't for me. The bass of Airpods max is worse than Airpods pro. But these Sony XM5's are worth for a bang. They are made of plastic and is a good thing as it will be light on your head. The sound is crazy good. Its perfect in every sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PraveenkumarD, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony products, had the MX-4’s and decided to upgrade after two years of those. The service department was wonderfully helpful in this upgrade. The headphones themselves have been redesigned and have both better controls and ear muff joints that seem alot more reinforced from the previous edition. The noise canceling is second to none especially in my loud working environment, I wouldn’t survive without them. Looking forward to the MX-6’s in a few years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderT We appreciate your being one of our long-time valued customer. We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Pretty good option, not the best for this price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, nice comfort and fit, absolutely AMAZING battery life, and pretty resilient as well. A great pair of headphones that definitively aren’t anything to scoff at, but honestly if you’re in this price range and looking for a new pair, Sennheisers are probably a better way to go. Some small critiques on these, oils from your fingers show up pretty easily on the black version, and after some use the headband can come loose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen, We're glad that you like the audio quality, comfort, fit, and battery life. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Thank you for choosing Sony. Erin
Best in the Market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using headphones for years now, after searching and spending hundreds of dollars on different brands I can say these are undoubtedly the best headphones i've bought. Their great for school, working out, and travel. I can't emphasize how great they are when going on runs, it feels like there's nothing on your head. Even after hours of wearing them I dont feel any discomfort. Would highly recommended 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
You made the right choice! We're glad to hear that you found the best headphones in the market. We're glad that you appreciate the comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -
-David
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great noise cancellation and ambient sound settings. I also like the way they fit. They're not too heavy and don't cause me pain after wearing them for several hours even with glasses on. Call/mic, and sound quality are great too. I do wish the battery life was longer, and haven't found a great way to switch between devices without the app (they prioritize my laptop over my phone even if my laptop has no audio and my phone does). I'm sure there's a shortcut to this that I haven't worked out yet, but in the meantime it is annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyC,
Very nice! We're glad to hear that you like the noise canceling and comfortable design of the headphones.Your feedback is greatly appreciated. We recommend using the Sony headphones connect app regarding your concern. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Software Engineer in Test
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, all-day comfort, and great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldP2,
Thank you for your feedback! We are thrilled to hear that you are enjoying the amazing sound, all-day comfort, and battery life of the WH-1000XM5. These headphones feature our specially developed 30mm driver for exceptional sound clarity and a soft-fit leather headband for a lightweight, comfortable fit.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Love sony
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love the sound how clear it is will definitely buy another pair soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HugoG, We are happy to hear that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I ever made. Getting to shut out the world helps me focus so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyC, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Aaaaai
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for me. Easy use it, delivery fast......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungD,
We are pleased to learn that the Sony WH-1000XM5 headphones are very nice for you and easy to use!
We designed this latest model with a focus on streamlined usability and the most advanced noise-cancellation to date, so we're thrilled that the experience has been seamless for you. They offer fantastic sound quality and lightweight comfort, making them perfect for both travel and daily listening.
Thank you for trusting Sony!
Regards,
Dominick
A Musical Adventure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I think of Headphones, and what I want them to do. It is these. They are comfortable. Feel like the color of them goes with everything. I enjoy the fact that I can choose to use noise cancelling with a button that turns them off and on. Highly recommend reading the quick tips. It taught me how to use the headphones in a way that I did not know before using them. You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelO,
Perfect! Thank you for sharing your review on our Sony WH1000XM5. We're very happy that you appreciate the comfortable design, color and the noise canceling feature of our XM5. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing and recommending Sony! -Marco
- Pros mentioned:Sound quality
The best one I’ve tried by far
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired this with my Apple Watch and I could walk on my treadmill for hours!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prnsus, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 are awesome!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly transparency not clear like the Apple AirPod max but in my opinion the XM5 are a better all around built headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ceddy, We are glad you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought highly of Sony but with my recent purchase I wasn’t really pleased with the result, there was a lot of static and at first I thought it was just the songs but then I changed it to more modern songs but it still had the same noise, other than that they were alright but my wired apple headphones sounded the same, the noise canceling was very nice and probably the best feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David, While we're glad that you like the noise canceling function, we're sorry if your having some issues with your headphones. We'd love to help you and turn your experience around.
For optimum performance, please ensure that the software is updated. Kindly launch Headphones Connect app to verify the software.
For sound related concerns, please also check some troubleshooting guide in the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We also recommend resetting or initializing the headphones.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
WH1000XMH Headband Prone to Break
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The sound quality is good, the features smart, and the connectivity fairly solid. However, it all means nothing if the headband is prone to break at the hinge, at the cup. Then they are useless. I had the original hinge break, and then paid for a replacement. It just broke too. I did not sit on it, twist it, or abuse it. It just wore out, cracked, and then broke clean through. Now, useless. It is a known and notorious problem for this model, as is Sony's indifference. Google it. Skip this model, buy something else. You're welcome! Ratings based on holding one earcup to your head.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RevMike,
Thank you for considering Sony products.
We’re glad to hear you appreciated the sound quality, smart features, and connectivity of the WH-1000XM5 headphones. However, the issue you experienced with the headband hinge is certainly not reflective of the quality standards we aim to uphold. We sincerely apologize for the inconvenience this has caused. Please know that your comments will be forwarded to our dedicated Sony team for thorough review, as we remain committed to improving our products. We truly value your input and thank you for helping us enhance our customer experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! GREAT NOISE CANCELLATION, would 100% recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, TinaG! You definitely made the right choice with these headphones. We are thrilled to hear about your wonderful experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the superb sound quality and excellent noise cancellation. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for choosing Sony! -Jess
Great headphones (:
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The quality of the headphones themselves is amazing and the sound is great. Would definitely recommend buying these headphones. Honestly worth the amount of money. You’re paying for premium sound. Not great for the gym, they slide off but for traveling and walking they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ndng, We're pleased to hear that you like the sound and overall quality of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
You won’t regret for your purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! Amazing sound quality! Better than any ANC headphones like Apple, Sennheiser, Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperKing, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Great headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Good sound quality and they stay on easily when riding a bike or working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekA,
Thank you for the wonderful review and the 5-star rating! We're so glad to hear that you're enjoying the sound quality and that they provide a secure and comfortable fit, even during activities like cycling and working out.
The ergonomically redesigned headband is one of the features we're proud of, and it's great to know that it's providing the comfort and stability you need for an active lifestyle.
Thank you for choosing Sony, have a great day!
DiegoV
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellently. I use for classes, the gym, yoga, Pilates, and every one of my hobbies. The features of the touch pad on the side is very useful and fun to use but difficult to get the hang of, but once figured out it’s easy. The price is worth it for these headphones, I recommend it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
A definite 110%
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound - awesome noise cancellation- 15/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeM, Thank you for the positive review! Good to know you appreciate the excellent sound and awesome noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam