Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. More comfortable and I think better sound and noise canceling than Beats. Perfect on a flight!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddywuppers, Excellent! We're pleased to hear that you are enjoying the comfort, sound, and noise canceling function. Our XM5 is perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great material and the NC is great i really appreciate the touch shortcuts. Sound is clear, crisp and bass is bumping, volume range is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, Jsesh! We're thrilled to hear you're enjoying the high-quality materials and the industry-leading noise cancellation of your WH-1000XM5 headphones.
It's great to know the touch sensor controls are making your listening experience easier and more intuitive—they allow you to control volume, skip tracks, and activate features like Quick Attention or Speak-to-Chat with just a simple tap or swipe, creating a seamless way to manage music and calls without taking off your headphones.
We're also excited that the sound quality, from clear highs to deep, bumping bass, and the wide volume range, is living up to your expectations. We designed the WH-1000XM5 to provide crisp, dynamic audio no matter your music style.
If you ever want to explore features further—like customizing your sound via the Sony | Headphones Connect app or adjusting noise cancellation and ambient sound controls—we’re here to help you get the most out of your headphones!
Thanks again for being part of the Sony family and for choosing the WH-1000XM5.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
100% New Favorite over ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy on the ears and the sound cancellation is amazing overall excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for travelers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for traveling and the sounds is truly amazing especially with noise canceling.My favorite part is the case that comes with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmyne,
Thanks for sharing your experience! We're so happy to hear how much you're enjoying your WH-1000XM5 headphones, especially for travel, the amazing sound, noise canceling, and the convenient case.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
good but not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good noise cancel. however, the performance is worse than xm4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YeQ1,
We appreciate your feedback regarding the noise cancellation on your WH-1000XM5. While these headphones feature an Auto NC Optimizer designed to automatically adjust to your environment, we understand that this can feel different compared to the manual settings of the XM4. To ensure the strongest performance, please verify that you have a firm seal around your ears and consider disabling Adaptive Sound Control in the Sony | Headphones Connect app to prevent the headphones from automatically switching to Ambient Mode.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
It has a dumb feature but everything else is great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound. Crap gimmick in the left ear cup that pauses music when it's taken off. OK Mic I guess, it's an upgrade from the last one for sure. REALLY long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milo We're glad that you like the sound quality and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best audio quality I've tried yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity, bass and overall mix of the xm5 is great. Been using them a couple weeks now and they're super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent choice! We are glad to hear that you are now enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound blocks out all sounds. Comfortable even when wear glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanyH, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones.....the noise cancelling is fantastic and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveW, Great! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Wdym-1005
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, the ear fit is a bit off but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user491709!
It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.
Thanks for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Comfortable and lightweight. Best for traveling with its custom case. Also, great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurfaceBook3, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Value for money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and build quality . Battery is going too good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DipakP, This is great! We're glad that you like the sound sound, build quality and battery life. Thank you for choosing Sony. Regards, Erin
Perfect for wireless calls and music.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are an excellent Headphones, I use for all my wireless phonically and so far no one complained about quality. I listen to music but I want something that's good with phone calls too. IF you are a Bass heavy music lovers may be check others but for my purpose regular music and call really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, NagG!
We are so glad to hear that the WH-1000XM5 is meeting your needs for both "regular music" and high-quality phone calls! We put a great deal of effort into the microphone technology and noise-reduction algorithms to ensure that "phonically," your voice comes through crystal clear even in busy environments.
We also appreciate your honest note regarding the bass. While we aim for a balanced, high-fidelity sound signature, we love that you’ve found these to be the perfect tool for your daily calls and listening.
Thank you for choosing Sony and for being a part of our community!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Very good but not exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone with some flaws( minor). 1. The material on the ear cups is finger print magnet. 2. It feels so hot after using it for an hour so. I was sweating after using it for a couple of hours. 3. The case/folder is very large and cumbersome to carry it around. 4. The noise canceling and audio quality is excellent but not exceptional or any better than from the new Boss quiet and apple earMax. Overall very good headphone with some flaws.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyA,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We always strive to deliver the best quality with our headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, super light . Was debating between this and the max but I’m glad I chose this ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaH Awesome! We're glad that that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good for dorms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, good fit and work well to reduce the noise in the dorm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodandfitsmyneeds, Thanks for sharing your experience. We are glad that the noise canceling feature of your new Sony WH1000XM5 works well in your dorm. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. High quality sound! Fit perfectly with no noise interruption.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ralphdallas, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and comfortable! Highly recommend as a gift or for yourself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolinaG,
Great! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones sound amazing and fit really good oh my head aswell as they fit over my esrs so my ears dont get too hot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aydan, Thank you for your review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfortness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortness and noise cancelling the best on market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Easyinstallation, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin