Customer Ratings & Reviews

Hi Yessirski, Great! We're glad that you like the light-weight design and fits well. Thank you for choosing Sony. Erin

Hi Baphomet, thanks for choosing and purchasing our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl

Hi Bunnaz, Fantastic! We're thrilled to hear that you're enjoying the top notch noise cancelling feature, portability, and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi CoryK, We're glad to hear that you are enjoying the sound and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Engel, We're glad that you like the sound quality. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Highkage,
We really value the time you took to express your thoughts about our headphones! We feel privileged to know that you're experiencing such beautiful sound and impressive noise cancelling with your WH-1000XM5 headphones, even though you were initially hesitant about the price. We appreciate you giving them a try!

Thanks for choosing Sony!
Best regards,
Stephanie

Hi EdwardP, Amazing! We're delighted to hear that you like the sound, ease of use, and comfort. Thank you for choosing Sony. Erin

Hi Ma01, We're glad that you like the noise canceling function, comfort, and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JLowe, Thank you for the wonderful feedback! It's wonderful to hear that your son is happy with his choice of the Sony WH-1000XM5. And good to know that he loves the exceptional noise canceling feature. Thanks for choosing Sony! -Sam

Hi Rohith,

We are thrilled that you are enjoying everything about your WH-1000XM5 headphones, from the sound and bass to the overall usability.

We engineered these headphones to deliver a truly premium experience, and your positive feedback confirms we hit the mark.

Thanks for choosing Sony.

Best regards, Eliab

Hi JackieM, we're glad you are enjoying our product! We're sorry to hear that you have an issue with your Sony unit. Please follow this link when issues occur:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony.

Hi Henryxavier,

We are pleased to hear that you are enjoying the performance of your new WF-1000XM5 earbuds! We appreciate your feedback and are glad to know they are meeting your expectations.

Thanks for choosing Sony.

Best regards,
Eliab

Hi RamonC,

Very nice! We appreciate the 5-star rating and we're happy to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

-David

Hi DivinaC, Thank you for purchasing your 2nd pair of Sony WH1000XM5! We're glad you like the great fit, amazing battery life, and overall performance of these headphones. Thank you for your continued trust in Sony products! -Sam

Hi Sosa, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi DennisO, great! We're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi Ziyou,

Thank you for the purchase and we're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for supporting Sony!

-David

Hi Brandon, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Game666, Thank you for telling us about your experience with your WH-1000XM5. We're happy to hear these headphones deliver amazing features, excellent noise cancellation, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you so much for your purchase and for the 5-star rating! -Jess

Hello Rose,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WH1000XM5 headphones and their noise-cancelling features, along with the comfort they provide. Knowing they enhance your listening experience means a lot to us, and we appreciate you taking the time to share your thoughts.

Best regards,
-Fred