Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Weight
Surround Sound Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight Awesome Surround Sound Well Worth The Money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love them but....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought them because our fire alarm kept going off at work due to a malfunction. We had to keep working while it was going off. These helped soooooo much with drowning out the sound. Only downside is it would randomly disconnect while using them from my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieR, thanks for choosing and purchasing our product. We're glad you are enjoying the sound quality of it. We're sorry to hear that you have an issue with your Sony unit. Set the headset to “Priority on stable connection” using the Sound Connect (formerly Headphone Connect app). Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony! Happy Holidays! ~Earl
- Pros mentioned:Sound quality, Weight
Sony 5000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light weight and the sound is amazing must have
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Charger, We are happy that you like the amazing sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Good but with some faults..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones as my first pair of over the ear headphones ever. After seeing multiple reviews online it seemed like they were only rivaled by the Airpod Maxes. When I got the headphones I immediately didn't love the sound quality. You have the option to change the EQ in an app that you use to customize the headphones as well as their transparency mode. In my opinion the bass is very lacking. You either can barely get any of it or you turn it up and it drowns out the higher end. The touch controls are very handy and easy to figure out. One more issue I had was with the noise cancelling. I'm not expecting noise cancellation to create complete silence but I could nearly hear everything when I used it. I was surprised with how lacking it was. Eventually I ended up taking these back and buying a pair of APMs. Not only is the sound better but the noise cancelling is impressively better. Both have a great transparency mode but with the Sony's you feel like you're talking through headphones because everything sounds muffled or as if it's coming through a megaphone if that makes sense. With the Maxes it's like you're not even wearing headphones. I'd say if you're an Apple user to just save up and invest in the APM's. If you want a nice pair of headphones that are close in quality then these are the next best step. Be aware you may need to tweak the EQ first if you're not getting the sound you desire and definitely don't expect the best noise cancelling. Even Bose are better when it comes to ANC. Overall, decent pair of headphones but just not suited to my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi moonchild734, We appreciate your detailed feedback. While we're glad that you find this a decent headphones, we regret that the headphones did not fully met your expectation and doesn't suit your needs. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider Sony in your future purchase. Regards, Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones on the market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound, amazing look, excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi papaguavo
You definitely made the right choice! We're thrilled to hear your enjoyable experience with the incredible sound quality, comfortable fit, design, and noise canceling features of your headphones. With WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Headphone
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound cancellation is amazing. Very light weight as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Awesome! We're thrilled that you like the noise canceling function and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset with amazing sound cancelation, sound and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoN,
Thank you for the purchase and we're happy to hear that you like the noise canceling, battery performance and price point of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it all the time battery life is great and sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novo, Excellent choice! We're pleased to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sone xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, stylish and comfortable on ears. do recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort, superb audio, overall design of your headphones. We appreciate the recommendation. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you need, noise cancellation, great battery, incredible charge time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aworld, we're glad you like the noise canceling and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great quality, but maybe mine is defective?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from the XM3 model (which I loved, no issues at all) and even though these are great headphones with great sound quality, I’d barely consider them an upgrade. The sound quality is barely better than my old ones (the bar was pretty high to begin with though) & there are some new features that I don’t use much but they’re still cool. However, the thinner headband means it hurts my head after a while, whereas I could wear the XM3’s for hours on end without any discomfort. On top of that, there’s a very startling thumping noise that occurs ever so often that’s louder than the music. It sounds as if someone is hitting the ear cuff from the outside. Also, ever so often, they will shut off for no reason at all. Not because it ran out of battery, not because I pressed the power button, not for any known reason. It just turns off. It turns right back on when I press the power button, but it sure is annoying. Maybe I got a defective product, but it was new from an unopened box. I’m pretty disappointed by those irritants but since it still has Sony’s trademark quality and functions well the majority of the time, I’ll deal with it until I can afford to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbie, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. It is recommended to extend the slider to its full length before putting on the headset for more comfort. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=slider
For low sound quality, or noise or unusual sound can be heard, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise
If the headset is tuning itself off, please follow this link:
https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Sony WH-1000CM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best headphones that I have had. It is very comfortable and works great with excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones available, but not too durable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally the best Bluetooth headphones available, but they will break if pushed beyond their meager physical limits. Do not sleep with these headphones on, or you're asking for trouble. Otherwise, they are absolutely amazing. They're a huge upgrade from the XM3 and even XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi runwarez, we're glad you like our industry leading noise canceling headphones. We're sorry to hear that you have a physical damage on your Sony unit. It is not recommended to wear over-ear headphones like the WH-1000XM5 while sleeping due to potential discomfort and the risk of damaging the headphones or causing harm to your ears. A broken headband is physical damage not covered by the warranty.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Comfort, Sound quality
Totally worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
I cant HEAR YOU!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition! Had Bose but these are nicer...the simple cup ear of outside headphone to cancel sound to hear if someones tryingvto interupt your listening is a cool feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeCleanman, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Top of the light headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market. Very comfortable and lightweight. Great sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMish, Awesome! We're so glad that you are enjoying the superb noise cancelling feature and amazing sound quality of your WH-1000XM5 headphones. Good to know you point out the exceptional comfort and lightweight design that are noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best ANC headphones on the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and even better noise cancelation. One of the best pairs of headphones ive used compared to Bose QC ultra and Beats Studio Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewD, thank you for the five-star rating! We are honored to hear that you consider the WH1000XM5 to be one of the best pairs of headphones you've ever worn. Their exceptional sound quality and industry-leading noise cancellation technology truly set them apart. Thank you for choosing Sony! Best regards, -Jenn,
- Pros mentioned:Comfort
The effect of sony headphones is really powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My head is a little big, so it would be better if it could be stretched a little more, but it is very comfortable to wear, and the sound noise reduction function is really perfect. I have been watching this headset for a long time, and the discount on best buy made me get it. Thanks to this store
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is really good. Sound is clear and noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notyours25,
We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Bass, Sound quality
Sounds amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound beautiful. Very good bass and hear things very crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bann, excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin