Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Brother didn’t not like the color of it so had to rerun it. Otherwise it has some nice sound and great option of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaH, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones the noise canceling is unreal :) and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SonyH,
Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!
Thanks for choosing Sony, have an awesome day!
-DiegoV
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, ANC and lightweight! Perfect for audio or movies.
I would recommend this to a friendBrand response from SonyListens
Posted .HiBompers, We're glad that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've just had these for a few days. That being said I love them. Came from the MX3's and these are so much higher quality. No squeaks from the frame. Noise cancelling is much better thann the 3's and so is the over all sound quality. So far I love them.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent noise cancelling and sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. Work great. On an airplane I hear no engine humming. At work I hear no air conditioning , no computers humming, no people speaking on conference calls. My daughter, a professional musician, wears them everywhere for the quality of the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momof3, Amazing! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved upgrade over my previous M3s. In choosing between the WH1000XM5s and Apple's AirPod Max, these were the clear winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I would recommend them to anyone. Employees are knowledgeable with the product they are selling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesB, Thank you for the amazing review! We're delighted to hear that you had a great shopping experience and good to know that you find them awesome and would recommend them to others. Thanks for choosing Sony! -Sam
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with this purchase. The item arrived on time, well-packaged, and exactly as described. The quality is excellent—it feels durable and works just as expected. It definitely met (or exceeded) my expectations. I would absolutely buy this again or recommend it to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. MariaF,
Thanks for the review and the 5-stars rating! We're so happy to hear that you're really happy with your purchase! Knowing that the quality is excellent, it feels durable, and works just as expected, truly makes our day. We strive to create products that meet and exceed expectations, and your feedback confirms we're on the right track.
Thanks for choosing Sony, have a fantastic day!
DiegoV
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."They're great", says the teenage son who received the headphones as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilG,
That is wonderful to hear! We are so glad your son is enjoying his new headphones and that they've made a great gift.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best Headphones I've had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, noise canceling is really good, pair this with a Tidal HiFi Plus subscription and youve got some really good sound. The sony headphones app offers good amount of customization for the equilizer and other features. Overall great headphones, I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juicemann, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony and for your recommendation! -Carl
- Pros mentioned:Sound quality
Happy Husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones do exactly what they are intended to do. He got these after wanting to purchase them for 6 months. He was extremely excited to wear these and I didn’t understand why. He is smiling more I’ve noticed especially when I talk to him about work of even more when it’s cleaning day for me. He seems very satisfied with his experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebecaP, Excellent! We're pleased to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Review Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Comfortable. I dont know what else to day.
I would recommend this to a friend - Pros mentioned:Sound quality
An audiophiles love delux!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a worthwile audio sensory complement to any and all usage. My son bought these with his OWN $ and has NEVER looked back. He uses them for zoom classes, phone calls, tv watching, youtube viewing and for editing projects. If your on the fence, just say YES to Sony & Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBuyItForTheFam, Your son made an excellent choice! Good to hear he's enjoying his new Sony WH1000XM5 headphones and uses them for zoom classes, phone calls, TV watching, YouTube viewing and for editing projects. Your recommendation means a lot to us!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Why you need to purchase this?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones 9/10 It has an awesome feature to change the way you want to listen to music and don't forget canceling noise, but why not a 10? She was 10 months old then, but unfortunately the head support needs a bit more support, it could fall off if you like to run a lot.I think it’s a very well headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're very grateful for this positive feedback! Glad to hear you like the excellent noise cancellation of your new Sony XM5. To ensure a comfortable and stable fit, try to adjust the left and right slider of the headphones. And the step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sensational
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional! The headphones sound quality without any input from the app sound great and with they Sony headphones app they are beyond my expectations. The equalizer makes fine tuning your preference in sound is amazing. One tap connecting works perfectly, and you can connect with 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, good quality perfec, I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello China,
Thank you for choosing Sony!
It's truly wonderful to know you're loving your WH-1000XM5 headphones and find them to be an excellent, high-quality product. Your experience motivates us to continue delivering high-quality products. Keep enjoying them!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Comfortable and superior sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, Good to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC of all headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely great set of headphones. Been enjoying sound quality. However out of the box you will need to play with the eq to get the perfect sound for you. Noise cancellation is really great on this compared to my old bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luffy30000, Thank you for sharing your positive experience with your Sony WH1000XM5! We're glad to hear that you're enjoying the great sound quality and noise canceling feature of these headphones. And good to know that you were able to find the perfect sound by adjusting the EQ using the Sony Headphones Connect app. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WH-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sony headphone ever came out 100% I loved it! It better way better than the other brand right now must have headphone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gee650,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
good choice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound great, work great!! i have had these for few years. They get thrown in my back pack, in my car, around my kids... pretty rugged.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Jose! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig