Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Crazyyyy good
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The noise cancelling on these is INSANE, put them on in a noisy room and play some music, and all you can hear is your music. Scared to walk in piblic with how good these are in fear of getting robbed without hearing them lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi An0therAlien, Thanks for sharing your experience. We are thrilled to know that you like the noise canceling feature of your new Sony WH1000XM5 headphones. When you are in public places, you can turn on the Ambient Sound Mode feature so you can hear the ambient sound of your surroundings while enjoying music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sounds like im blocking the world
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first put these headphones on, I’m gonna tell you right now you can’t hear nobody wants to turn these on the world around you just silent that’s to me everyone have their own opinions but when I put these on, I feel like I am inside of a bubble, where no one can pop it and disturb me from it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chigga901, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the gym! When I go to the gym, it is very comfortable and never bother me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FrankieJ,
Thank you for choosing Sony!
We're immensely pleased to hear your WH-1000XM5 headphones are performing exceptionally well at the gym and offering you remarkable comfort during your workouts. It's wonderful to hear that our product has positively impacted your active lifestyle. Keep enjoying your workouts with incredible sound!
Best regards,
-Fred
- Pros mentioned:Sound quality
Much better than previous version
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! The sound quality and mic quality are outstanding. Kind of bulky compared to the last generation. Wish the hand gestures were somewhat customizable. Pricy but worth it especially if your in an open office floorplan or frequent traveler
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Use of the 3 month reward of YouTube, Apple Music…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the headphones but i cant acceses to the benefits you guys gift. For example, the 3 months free acceses to YouTube or Apple Music I put the code and I can’t receive the reward lets say.
I would recommend this to a friend- Pros mentioned:Comfort
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, comfy on the ears. Loe the new design,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We're glad that they fit well and comfortable on the ears. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5's beat M&D headphones in almost every way.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on a whim and I gotta say, I really liked them. I returned them because I also ordered at the same time a pair of M&D headphones at $600.00. Being a bit of a snob I kept the M&D headphones instead. I've regretted it ever since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BorgasSchmorg, We appreciate your feedback. While we're glad that you like the hXM5, we regret to hear that the headphones had to be returned but we hope you'll consider getting these again in your future purchase. Thank you. Regards, Erin
- Pros mentioned:Sound quality
Get them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones you can possibly get! Love them and even use them for the gym. They are not sweat resistant, but as long as you wipe them down and not do a crazy sweating workout you’ll be fine. Sound quality is amazing, even grabbed a pair for my wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresV, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Great :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is a little bit high but noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC of all headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely great set of headphones. Been enjoying sound quality. However out of the box you will need to play with the eq to get the perfect sound for you. Noise cancellation is really great on this compared to my old bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luffy30000, Thank you for sharing your positive experience with your Sony WH1000XM5! We're glad to hear that you're enjoying the great sound quality and noise canceling feature of these headphones. And good to know that you were able to find the perfect sound by adjusting the EQ using the Sony Headphones Connect app. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, sound quality is 5/5 , sound cancellation 5/5, build quality 5/5, durability 5/5, I’ve had them for over a year and they’re doing great , mainly used for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, we're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. True noise cancelation. Very easy to connect very easy to use. Great for workouts and sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naiomy, Thank you for sharing your wonderful experience! We are thrilled to hear that the noise cancellation, seamless connectivity, and sound quality of your Sony XM5 headphones meet your expectations. Thank you for choosing Sony! Enjoy! -Maria
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are visually pretty, but, wearing them feels a little weird because they stick out on the sides - they’re definitely wide, so say goodbye to laying down and wearing them. The way they extend is unique, but I worry about the longevity of the arms. Additionally, the way they are meant to sit in the case is awkward, and a more clunky experience than the older model. Not a great user experience, especially for the price, I don’t want to feel like i’m struggling to get them out of the case. Not great for situations like an airport, or class. The headphones themselves work great, but unfortunately everything else about them is a let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaZ,
Thank you so much for taking the time to share such detailed and honest feedback about your WH-1000XM5 headphones. We genuinely appreciate you letting us know your experience.
We're really sorry to hear that while the sound quality is great, several aspects of the design and the carrying case experience did not fulfill your expectations.
Your specific notes on the "wide" fit, the longevity concern with the extending arms, and the awkward case placement are incredibly valuable. We rely on feedback like this to improve future products and design choices.
Thanks for considering Sony headphones and for providing us with this helpful information.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost everything I was looking for, excellent noise canceling and volume 10 out of 10. Only thing I would like is more bass but that doesn't mean these are bad. I really like the feel of quality and hard shell case definitely a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielM,
Perfect! We're glad that you are pleased with the sound quality, noise canceling feature and the hard carrying case. Your feedback is highly appreciated. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have super impressive sound. I didnt have super high hopes on the noise canceling feature but i have to say, its far better than my airpods! Just wish i had caught them when they went on sale a few weeks after i had purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, techjunkie! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Very durable. My husband loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MARIEM,
We are happy to hear that your husband is loving his new WH-1000XM5 headphones! It is great to know that the sound quality and durability have met your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great for mowing !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones when I am on my very loud zero turn mower and they block out the noise and allow me to listen to my favorite tunes while I'm mowing. My wife can get ahold of me anytime easily by just calling my cell phone which is connected to the headphones by bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great ANC cans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good lightweight ANC headphones. Have the WF1000XM5s too. Was a choice between this and the new Bose QuietComfort Ultras. I preferred the comfort and headband of the Ultra, but the mic quality and aware feature by covering the right earcup is very convient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones were terrific at first until it started to give me headaches and ear pain when I use it for 2-5 hours. Over all, the sound quality and connectivity was amazing. I would recommend if using to the gym, having a walk, etc. Don’t have the volume to high people could hear what you're listening too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahM, We appreciate your feedback and we're glad that you like the sound and connectivity. There are several reasons why your ears may hurt when putting on or wearing headphones:
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound! Comfortable! Best I've ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillinInFL, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin