Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best headphones I have ever had. The noise cancellation is the best I have ver experienced and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewH, That's great! We're thrilled to hear that you're enjoying the top-notch noise canceling and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these are amazing! Sound quality is on point. No issues so far. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nuribe, We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The quality of the noise canceling and how clear the sound comes out is amazing. I would recommend these headphones to anyone looking for new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV, That's great to hear. We're also pleased to hear that you love the noise canceling and sound quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these and the sound is great, but little after a year the hinge broke, i tried fixing it myself to have the right hinge break again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaS,
Thank you for considering Sony products.
We are truly sorry to hear about the trouble you've experienced with the hinge on your WH-1000XM5 headphones. It is disheartening to learn that such a physical issue has interrupted your enjoyment of the great sound quality you've come to expect from us. We certainly understand how frustrating it is to deal with a recurring break, especially after your efforts to resolve it yourself.
To ensure your headphones are restored correctly, we recommend taking the unit to an authorized repair service. Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great quality!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item. Good quality coming with fast service from Bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriN, Thanks for the positive feedback. We're glad you are happy with the quality of the headphones and amazing service from your dealer. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good riddance barking dogs and screaming kids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fabulous. Exactly what I needed to drown out the noisy neighbors behind me. Solved my stress headaches. I wish I had gotten them sooner. Only thing is ,they cannot connect wirelessly to Mac or IPad. Otherwise they are the BEST ! Much cheaper than an Apple brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StoneRidge, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! We are sorry if you are having an issue connecting these headphones to your Apple products. This is not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536739.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
If there’s anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-Carl
- Pros mentioned:Sound quality
All around absolute performer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones if you want to submerge into awesome music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Selva, Thank you so much for the positive review! We're glad that you're enjoying your Sony XM5 headphones. Thank you for choosing Sony, and enjoy your listening experience! -Maria
- Pros mentioned:Comfort, Sound quality
Comfortable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones with good sound. Pairing with Apple TV is inconsistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
We're truly glad you like the great sound quality and you are very comfortable using these headphones. We're also sorry about the pairing issues with your Apple TV. When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” (via Sony Headphones Connect app) and see if it resolves the problem. Also, please make sure that your headphones are running on the latest firmware version.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
My son is enjoying them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality over the full frquency spectrum. Noise cancelling was very good. Then I had to give it to my son for his grad present....LOL
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingkongjohn, We're delighted to hear that you like the noise canceling feature and audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Two are Better than One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How Good Are These? So Good I Bought Two! One for me and One for my Wife. I was planning to spend this much money. But they're that Good! Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for really good high quality head phones these are it! They have a cool feature hovering your right hand over the right ear cup and itll allow you to hear your surroundings which is a great feature in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerO,
Thank you for such a great review and recommendation! We're delighted to hear you are enjoying the amazing sound quality and features of your new WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony!- Kris
- Pros mentioned:Sound quality
Bought it twice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I used still date. I like the noise canceling and the ability to change sound configuration in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiovaniF, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
These are excellent!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. They sound great and are constantly updating their product so it sounds even better. 100% recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalB, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable and great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for completing school work in a noisy environment it’s comfortable on the ears for long wear. I wear them for hours without them weighing on my ears and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaitlyn, this is great! We're also glad that you are enjoying the noise canceling function and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive, along with the noise cancellation. It is not designed for a challenging workout where you will sweat too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sounding headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my Sony WH10000XM5 headphones. The sound quality and the noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eddie, great! We're glad you are happy with the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Over all great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life could use a softer ear pad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinD, We're glad that you like the sound quality and battery life. We also appreciate your feedback about the earpads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like however they are a little loose for my head. The sound is great and I like the way you can turn it off and on. They are very pricey so hoping they last a long time as my Beats did not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shel, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Weight
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are beyond good, amazing sound quality and looks, kind of feels plasticy but expected from every other headphones but airpods max 100% recommended, and a great improvement from the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David